This will be cruise number two with Limitless Travel. With our new found experience and the experts at Limitless we found the perfect cruise to celebrate 40 years of marriage. The booking process is... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I have just returned from a 7day cruise on the P&O Iona, to France and Spain, with Limitless Travel. I first spotted the company on Facebook and after doing some research, I took the leap and booked.... See more
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Having been unsure in regards to booking a further cruise next year I found that Peter has been so helpful with our final decision. Yes we've provisionally booked! For this cruise - Feb 28th all th... See more
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The care team with our group onboard our cruise to France, Portugal and Spain Easter 2026 were outstanding. I cannot praise them enough. Their help, support and friendship really made our holiday. The... See more
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Company details
- #66 of 143 best companies in Tour operator
Written by the company
At Limitless Travel, we believe that everyone deserves the right to explore the world – regardless of age, disability or health condition. Founded by Angus Drummond, who was diagnosed with a muscle-wasting condition in his twenties, our mission is to make travel accessible, inclusive and joyful for all. We specialise in supported, small-group holidays & cruises across the UK and abroad, including UK coach holidays, Mediterannean cruises, and long-haul adventures. Every trip is carefully designed with accessibility in mind – from wheelchair-friendly hotels to adapted transport and professional care. Whether you need a little support or full-time care, we tailor every holiday to your needs, so you can travel with confidence. What makes us different is not just our experience, but our empathy. Our team includes disabled travellers, carers, tour managers and travel specialists who are passionate about creating a stress-free and empowering holiday experience. You’ll be supported from the moment you book, all the way through to the journey home. With thousands of happy customers and hundreds of holidays delivered each year, Limitless Travel is proud to be leading the way in accessible tourism. Join us and discover how travel can still be possible – and truly unforgettable. Find out more at www.limitlesstravel.org.
Contact info
Scott House, Custard Factory, Gibb Street, B9 4AA, Birmingham, United Kingdom
- 0800 711 7112
- support@limitlesstravel.org
- limitlesstravel.org
4.8
Excellent
600 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent holiday experience with Limitless Travel
Limitless Travel have been very attentive and supportive throughout the whole booking Process for my Bournemouth holiday. I'm anticipating an enjoyable and fully accessible holiday experience.
23 September 2025
Reply from Limitless Travel
Good morning Liz,
Thank you for taking the time to leave a 5 star review we appreciate it!
We hope you have a wonderful time away with us!
Kind regards,
Hayley- Limitless Travel
It was a real pleasure to book a…
It was a real pleasure to book a holiday with you it was professionally done with a great human side it’s my first cruise and you have made me feel really comfortable and a bonus when I checked my cabin well you could not have found a better spot. Thank. You
22 September 2025
Reply from Limitless Travel
Good morning David,
Thanks so much for leaving a 5 star review!
We wish you a wonderful cruise!
Kind regards
Hayley- Limitless Travel
Pete Burt
Pete Burt
So down to earth and helpful
Made the process of booking a good experience so far for my Dad and myself.
19 September 2025
Reply from Limitless Travel
Good morning Sarah,
Thank you for leaving a 5 star review, I will pass your kind words onto Pete,
We wish you a fabulous holiday!
Kind regards,
Hayley- Limitless Travel
Everything went very smoothly
Everything went very smoothly. This was my first cruise holiday with Limitless and all my queries were anticipated and were fully covered
11 September 2025
Reply from Limitless Travel
Good morning Maurice,
Thank you for your review and rating us 5 stars!
We look forward to welcoming you on your cruise next year and hope you have a fabulous time!
Kind regards,
Hayley- Limitless Travel
Always having assistance available from…
Always having assistance available from knowledgeable staff. Reassurance and help as an when needed. Made to feel like number one.
6 September 2025
Unprompted review
Reply from Limitless Travel
Hi Darren,
Thank you for the 5 star review!
Thank you so much for being a valued return traveller, we love to see you!
Kind regards
Hayley- Limitless Travel
Reply from Limitless Travel
Hi Stephen
Thank you for leaving a 5 star review- we wish you a wonderful holiday!
Kind regards
Hayley- Limitless Travel
Dissatisfied returner
I feel completely misled over the promise of a loyalty discount for my next booking which has now been refused for reasons not clear to me - I’m feeling conned!!
1 September 2025
Reply from Limitless Travel
Hi Mick,
I believe this has been resolved for you and the discount applied for your holiday, and we have reached out to you directly
Any more questions feel free to reply to any of the emails that we have sent to you,
Kind regards,
Hayley- Limitless Travel
More social than exploring
Positives-
Plenty of carers to provide whatever assistance you need
Carers are friendly and patient, fun to be around
Get to meet other disabled people
Accessible coach & accommodation
Numerous destinations and types of holiday home and abroad
Door to door transport for cruise
Water bottles provided every day when out, sometimes a sweet treat too
Negatives
Very expensive - beyond what many people could afford.
Holidays have a tendency to revolve primarily around sitting chatting in a cafe every day. Only one short outing per day at most. cruise was particularly bad for this, as we visited multiple European ports, but I could tell you almost nothing about them because all we did after disembarking was sit in a bar/cafe.
20 April 2025
Reply from Limitless Travel
Hi Natalie,
Thank you so much for taking the time to share your experience with us.
We're really glad to hear that you felt well supported by our carers and enjoyed their company, as well as the opportunity to connect with other travellers in an accessible and inclusive environment.
It’s great to know that elements like the coach, accommodation, and thoughtful touches such as daily water and treats made a positive difference to your trip.
We also really appreciate your honest feedback about the pace and structure of the holidays. We understand how important it is for our guests to feel like they’re truly exploring and experiencing each destination, especially on a cruise with multiple stops.
We're genuinely sorry to hear that you felt some of those opportunities were missed, and that the balance leaned more towards socialising than sightseeing. We do have port guides with information in regards to places of interest that we share with our staff and we will feedback to ensure that these are fully understood and utilised.
Your comments are invaluable in helping us improve. We’ll be taking this feedback on board as we review our activity planning, particularly ensuring there’s a better mix of relaxation and exploration to suit different interests. We're also mindful of the cost, and continue to look at ways to offer the best possible value for our guests.
Thank you again for sharing both the positives and areas where we can do better. We hope to welcome you back on a future trip that feels more fulfilling for you.
Warm regards,
Hayley- Limitless Travel
Lindsey was fabulous she took her time…
Lindsey was fabulous she took her time to really help me get what l wanted.l can’t fault her. Thankyou Lindsey have a great Wedding x
9 September 2025
Reply from Limitless Travel
Hi Carol,
Thank you for leaving a 5 star review, I will pass your kind words onto the lovely Lindsey for you!
Kind regards
Hayley- Limitless Travel
My query was answered very quickly
My query was answered very quickly, without having to wait in a long telephone queue. Morium, who dealt with me, was very knowledgeable, helpful and answered any subsequent questions I had quickly. Very pleasant and welcoming manner on the telephone
8 September 2025
Reply from Limitless Travel
Hi Kathy,
Thank you for leaving a 5 star review! I will pass your kind feedback onto Morium who will be delighted to hear them
Kind regards
Hayley- Limitless Travel
Very helpful on the phone
1 September 2025
Reply from Limitless Travel
Hi Janice,
Thank you for leaving a review, we hope that you have a wonderful holiday
Kind regards
Hayley- Limitless Travel
Great company
3 September 2025
Reply from Limitless Travel
Hi Nigel,
We appreciate the 5 star review thank you! We wish you a lovely holiday
Kind regards
Hayley -Limitless travel
Reply from Limitless Travel
Hi Donna,
Thank you for leaving a 5 star review, We hope you have a wonderful holiday!
Kind regards,
Hayley- Limitless Travel
Limitless Travel best company for support
I was so glad I choose to book our cruise with limitless travel . The whole company has been excellent looking after us , we had never been in a cruise before . I organised a cruise as it was my Dads wish & as he had been diagnosed with a terminal illness & I wanted back up .Unfortunately he was taken ill a week into our holiday after seeing the lovely Ships Doctor , we had to disembark the ship to be transferred to hospital abroad, (we had insurance ) long story short we managed to get back on board . The ladies who work for limitless Michele and Andreia were a massive help they both went above and beyond helping myself and my elderly father . I would definitely book again with Limitless Travel if my Dad is able to. I would totally recommend this Amazing company .Everyone has been at the end of the phone from head office even when we were in the hospital . Thank you all Regards Karen 🤗
17 August 2025
Unprompted review
Reply from Limitless Travel
Good morning Kaz,
Thank you for leaving us a 5 star review! We are so happy we were able to help you on your cruise despite challenges. We would love to see you both again. I will pass your kind words onto the on tour staff
Kind regards
Hayley- Limitless Travel
My emails were answered promptly and I…
My emails were answered promptly and I got a phone call to discuss what I wanted. After answering our phone call we then received email follow up which was helpful.
2 September 2025
Reply from Limitless Travel
Good morning Jessie,
Thank you for your 5 star review, we wish you a wonderful holiday!
Kind regards
Hayley- Limitless Travel
Answering to questions quickly getting…
Answering to questions quickly getting back on times stated.
20 August 2025
Reply from Limitless Travel
Hi Pat,
Thank you for leaving a review, we hope you have a fabulous holiday!
Kind regards,
Hayley- Limitless Travel
What an Incredible Company
I'm over the moon to have discovered Limitless Travel.
With the expert help and advice of "Milly" I've just arranged a fabulous UK holiday for my disabled sister (who hasn't been on holiday in over a decade)
No one thought it was possible given her level of disability. But with Milly's help, everything has been arranged for her to have a wonderful holiday - with all her care needs in place. And so, if anyone also thinks that they could never manage to go away due to their disability/ies then honestly you're mistaken.
20 August 2025
Reply from Limitless Travel
Good morning Diana,
Thank you for your kind words and leaving a 5 star review, I will pass your feedback onto Milly who will be delighted to hear it.
I hope your sister has a wonderful time on her holiday, we are looking forward to meeting her!
Kind regards,
Hayley- Limitless Travel
Always polite and helpful
Always polite and helpful.
An amazing company. Life is for living so book now
this is no rehearsal. Meet new friends and see the world.
I Have been to Paris,Morroco and Amsterdam with them. Travelling with them makes all the difference. I had an amazing time. I have had MS now for 39 years. So these lovely people are life savers.
Marion Willson
19 August 2025
Reply from Limitless Travel
Hi Marion,
Thank you for much for leaving a 5 star review- and being a valued returning guest!
We are so happy you enjoy our holidays and continue to come back- this is what we love to see.
We cant wait to see you again soon!
Kind regards
Hayley- Limitless Travel
From start to finish excellent service…
From start to finish excellent service ,many thank made it easy
18 August 2025
Reply from Limitless Travel
Hi Vivienne,
Thanks so much for leaving a 5 star review.
We wish you a fabulous trip!
Kind regards,
Hayley- Limitless Travel
From start to finish - problem free excellence
From start to finish, this entire holiday was hassle free. I stopped going on holiday several years ago purely because so called ‘disabled friendly’ venues were certainly not friendly!
Limitless do all the hard work for you - and the carers did care.
15 August 2025
Reply from Limitless Travel
Good morning Tony-
Thank you for leaving a 5 star review!
We are thrilled we were able to provide you with an excellent experience.
We do hope to welcome you back very soon!
Kind regards,
Hayley- Limitless Travel
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