Lindt Chocolate UK Reviews 5,657

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 4,719 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often describing the chocolates as delicious and the best they've ever had, with a wide variety of flavors and choices available. The delivery service is frequently highlighted for being prompt, well-packaged, and arriving in great condition, ensuring the contents are protected during transit. However, some people mentioned issues with the online ordering system, finding it confusing or experiencing problems with missing items, incorrect orders, or damaged products upon arrival. There were also instances where customers paid extra for faster delivery but did not receive the expedited service, leading to dissatisfaction with the overall service experience.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the immense choices, beautiful... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Quality

Clients share positive opinions on quality, with many reviewers describing the products as "superb,"... See more

Order

People report ambiguous experiences with order, with many finding the online ordering process easy and... See more

Service

Reviewers mention positive feedback about service, with many describing it as excellent, superb, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Lovely chocolate but normal price is too expensive, Ordered online to get special offer ,great price but terrible website. Packaging and delivery were excellent.

Company replied

Rated 5 out of 5 stars

As someone who buys 200g boxes of single flavour Lindt balls I decided to try a mix and match tin as retirement present to myself. The choices are immense and the flavours beautiful, especially the t... See more

Rated 5 out of 5 stars

Well packaged absolutely delicious products from my favourite chocolate makers I bought a selection of items for gifts but mainly for me The Sakura chocolates are wonderful… I got 3 boxes!

Company replied

Rated 5 out of 5 stars

L-o-v-e Lindt Chocolates. Without hesitation, I would say that they are my favourites for both, myself and to offer as an extended 'thank-you'. However, as a senior citizen, I found their On-line Or... See more


Company details

Written by the company

Since 1845, Lindt has been dedicated to producing the finest chocolates and the recipes created by the Lindt Master Chocolatiers are of the highest quality to delight your taste buds. Whether it is the perfect gift for any occasion, or a blissful treat just for you, Lindt Chocolate is always made with the finest ingredients with passion and love. Lindt is one of the few “bean-to-bar” chocolate makers in the world. We take on responsibility from the selection of cocoa beans right through to the finished product. Discover a world of pure indulgence and delight with our brands such as Lindt LINDOR, Lindt EXCELLENCE and Lindt GOLD BUNNY.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

6k reviews

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Rated 5 out of 5 stars

Well packaged absolutely delicious…

Well packaged absolutely delicious products from my favourite chocolate makers
I bought a selection of items for gifts but mainly for me
The Sakura chocolates are wonderful… I got 3 boxes!

17 May 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

We are so glad you enjoyed our chocolates, especially the Sakura! Thank you for your wonderful feedback.

Rated 1 out of 5 stars

I have raised a request from my side

I have raised a request from my side. I didn’t receive my chocolates because im not there during the delivery day. But still I didn’t get any refund

14 May 2026
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Reply from Lindt Chocolate UK

Thank you for your feedback - we are sorry to hear that your experience didn't live up to our high standards. We understand our customer service team has been in touch with you to resolve the matter. If you need any further assistance, please contact us via our contact page at www.lindt.co.uk/contact-us and we will be happy to assist you. Thanks again, Lindt UK

Rated 5 out of 5 stars

Fabulous service

Fabulous service. Always reliable

27 March 2026
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Reply from Lindt Chocolate UK

We are so pleased to hear this. Thank you for your kind words and positive feedback.

Rated 5 out of 5 stars

Brilliant idea

Brilliant idea! Bought a tin of hand picked favourites for my daughter’s birthday.

15 May 2026
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Reply from Lindt Chocolate UK

We are so glad your daughter enjoyed her birthday gift! Thank you for your kind words.

Rated 5 out of 5 stars

Speedy delivery

Speedy delivery

15 May 2026
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Reply from Lindt Chocolate UK

We are so pleased to hear this. Thank you for your kind words and positive feedback.

Rated 5 out of 5 stars

Great choice and plenty of favourites.

Great choice and plenty of favourites.
The chocolates arrived on time and were well packed to avoid damage.

15 May 2026
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Reply from Lindt Chocolate UK

We are so pleased you enjoyed our selection and that your chocolates arrived safely and on time.

Rated 5 out of 5 stars

Lindt is my absolute favourite…

Lindt is my absolute favourite chocolate. I ordered online and delivery was quick and the presentation was beautiful. The chocolate was divine, as always.

12 May 2026
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Reply from Lindt Chocolate UK

We are so pleased to hear that you enjoyed our chocolate and that the delivery and presentation met your expectations.

Rated 5 out of 5 stars

Great chocolates

Great chocolates, easy to order and properly packed to arrive in tip top condition

11 May 2026
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Reply from Lindt Chocolate UK

We appreciate your feedback! We're so glad you enjoyed our chocolates and found ordering easy.

Rated 2 out of 5 stars

Chocolates were a success for the…

Chocolates were a success for the friend I bought them for but the website kept emptying my basket, and then despite multiple tries just crashed every time I tried to add the gift message. I gave up in the end (and am assuming my friend got the invoice for their gift) then emailed them and called customer services. I was on hold for so long I gave up, though did find a way to leave a message on calling back for the third time. No one ever got back to me by phone or email. Chocolate fine. Customer experience frustrating and poor.

14 May 2026
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Reply from Lindt Chocolate UK

We appreciate you sharing your feedback regarding your recent experience. We are truly sorry to hear about the difficulties you encountered with our website and the challenges in reaching our customer service team. We are actively investigating these issues to prevent similar occurrences.

Rated 5 out of 5 stars

Amazing product.

It is easy to order on line, service is very good, arrived on time and the chocolate is delicious. One of the best bits is they are lots of flavours to choose from.xx

11 May 2026
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Reply from Lindt Chocolate UK

We are so pleased to hear you enjoyed the variety of flavors and found our online ordering and delivery service excellent. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

What isn't there to love about lindt…

What isn't there to love about lindt chocolate..got a great 70%of Eastern goodies and members discount on the milk chocolate bars 😋

14 May 2026
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Reply from Lindt Chocolate UK

We're so happy you enjoyed our chocolate and found some great goodies! We appreciate your kind words.

Rated 5 out of 5 stars

Good site

Good site, easy to use generally excellent

11 May 2026
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Reply from Lindt Chocolate UK

We are so glad you found our site easy to use. Thank you for your excellent feedback!

Rated 5 out of 5 stars

autofill smooth chocolates with a wide range of tastes.

I love Lindt chocolate, and buying online means that I can always see the full range. It is available and take advantage of any current offers.

14 May 2026
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Reply from Lindt Chocolate UK

We're so happy you enjoy our chocolate and the convenience of shopping online for our full range and offers! Thank you for your feedback.

Rated 5 out of 5 stars

Chocolates delivered on time

Chocolates delivered on time and safely packed, thank you.

14 May 2026
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Reply from Lindt Chocolate UK

We're glad your chocolates arrived safely and on time. Thank you!

Rated 5 out of 5 stars

i love your dark chocolate but none is…

i love your dark chocolate but none is available in cockermouth, cumbria!!
so very pleased to get the parcel in the post.

14 May 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

We're so glad you enjoyed our dark chocolate! We appreciate your feedback regarding availability and are pleased your parcel arrived safely.

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