Lindt Chocolate UK Reviews 5,656

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 4,719 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often describing the chocolates as delicious and the best they've ever had, with a wide variety of flavors and choices available. The delivery service is frequently highlighted for being prompt, well-packaged, and arriving in great condition, ensuring the contents are protected during transit. However, some people mentioned issues with the online ordering system, finding it confusing or experiencing problems with missing items, incorrect orders, or damaged products upon arrival. There were also instances where customers paid extra for faster delivery but did not receive the expedited service, leading to dissatisfaction with the overall service experience.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the immense choices, beautiful... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Quality

Clients share positive opinions on quality, with many reviewers describing the products as "superb,"... See more

Order

People report ambiguous experiences with order, with many finding the online ordering process easy and... See more

Service

Reviewers mention positive feedback about service, with many describing it as excellent, superb, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Lovely chocolate but normal price is too expensive, Ordered online to get special offer ,great price but terrible website. Packaging and delivery were excellent.

Company replied

Rated 5 out of 5 stars

As someone who buys 200g boxes of single flavour Lindt balls I decided to try a mix and match tin as retirement present to myself. The choices are immense and the flavours beautiful, especially the t... See more

Rated 5 out of 5 stars

Well packaged absolutely delicious products from my favourite chocolate makers I bought a selection of items for gifts but mainly for me The Sakura chocolates are wonderful… I got 3 boxes!

Company replied

Rated 5 out of 5 stars

L-o-v-e Lindt Chocolates. Without hesitation, I would say that they are my favourites for both, myself and to offer as an extended 'thank-you'. However, as a senior citizen, I found their On-line Or... See more


Company details

Written by the company

Since 1845, Lindt has been dedicated to producing the finest chocolates and the recipes created by the Lindt Master Chocolatiers are of the highest quality to delight your taste buds. Whether it is the perfect gift for any occasion, or a blissful treat just for you, Lindt Chocolate is always made with the finest ingredients with passion and love. Lindt is one of the few “bean-to-bar” chocolate makers in the world. We take on responsibility from the selection of cocoa beans right through to the finished product. Discover a world of pure indulgence and delight with our brands such as Lindt LINDOR, Lindt EXCELLENCE and Lindt GOLD BUNNY.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

6k reviews

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Rated 5 out of 5 stars

so moorish can’t…

Such lovely chocolates so moorish can’t stop eating them, love the new cherry flavour

19 May 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

We're so happy you love our chocolates, especially the new cherry flavor! Thank you for your kind words.

Rated 5 out of 5 stars

The new pistachio is everyone’s…

The new pistachio is everyone’s favourite thing so I just bought them for the whole family but with the weather hot we keep them in the fridge

19 May 2026
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Reply from Lindt Chocolate UK

We're so glad the new pistachio is a family favorite! Keeping them cool is a great idea in this heat. We appreciate your kind words.

Rated 5 out of 5 stars

Good service

Arrived in good time. Great deals and the best chocolate in my opinion. Always order in the end of season sales as I need seasonal chocolate to last me a year. I enjoy the in store experience of Lindt usually however when it comes to sales I have to do online.

4 April 2026
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Reply from Lindt Chocolate UK

We are so happy to hear you enjoy our chocolate and the great deals! We appreciate you choosing us for your seasonal chocolate needs and value your feedback on our online experience.

Rated 5 out of 5 stars

Always a fantastic service and…

Always a fantastic service and absolutely fantastic chocolate! My favourite what more can you say 😃

15 May 2026
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Reply from Lindt Chocolate UK

We're so happy you consistently enjoy our fantastic service and chocolate! Thank you for your wonderful feedback.

Rated 5 out of 5 stars

Had some good deals and quick delivery…

Had some good deals and quick delivery plus hands down it's the best chocolate out there. Always happy

15 May 2026
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Reply from Lindt Chocolate UK

We're so happy you enjoyed our deals and quick delivery! It's wonderful to hear you love our chocolate. Thank you!

Rated 5 out of 5 stars

Great selection of products and well packaged

Great selection of products, above and beyond what you’d find in the supermarket or stores. Beautifully packaged and notifications throughout regarding delivery. Very pleased.

15 May 2026
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Reply from Lindt Chocolate UK

We're so pleased you enjoyed our product selection and the packaging. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Excellent as always

Excellent as always

BRING BACK MANGO TRUFFLE

18 May 2026
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Reply from Lindt Chocolate UK

We are so glad you enjoyed our offerings. We appreciate your feedback!

Rated 5 out of 5 stars

Great selection of Lindor boxes

Great to be able to get a selection of 5 boxes of Lindor truffles, at an excellent price. Some flavours not available elsewhere, like Cherry Blossom.

18 May 2026
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Reply from Lindt Chocolate UK

We're so glad you enjoyed the selection and value of our Lindor truffles, especially finding unique flavors like Cherry Blossom!

Rated 5 out of 5 stars

Product arrived on time and superbly…

Product arrived on time and superbly well packaged, great value and great quality.

18 May 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

We're delighted your product arrived on time, was well-packaged, and offered great value and quality!

Rated 5 out of 5 stars

This has been the loveliest treat and…

This has been the loveliest treat and experience pure indulgence
I love the pick and mix such a lovely selection and easy to choose
These would make great gifts
It was so easy to place my order and delivery was so quick will definitely order again several times 😀

18 May 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

We are so happy to hear you enjoyed your indulgent treat and the selection! We appreciate your kind words about our easy ordering and quick delivery. We look forward to your future orders!

Rated 5 out of 5 stars

Lovely selection of chocolates…

Lovely selection of chocolates delivered fast in time for our party.

9 May 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

We're so glad the chocolates were a lovely selection and delivered fast for your party.

Rated 5 out of 5 stars

Top Quality Chocolates

Lindt chocolates are top quality and a choice of fillings. They were delivered when expected. Thje ordering was simple and straightforward.

10 May 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

Thank you for your wonderful feedback! We are so pleased to hear you enjoyed our chocolates and found the ordering process simple.

Rated 5 out of 5 stars

Well packaged absolutely delicious…

Well packaged absolutely delicious products from my favourite chocolate makers
I bought a selection of items for gifts but mainly for me
The Sakura chocolates are wonderful… I got 3 boxes!

17 May 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

We are so glad you enjoyed our chocolates, especially the Sakura! Thank you for your wonderful feedback.

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