Lings - Powersports Harleston Reviews 

270
TrustScore 4.5 out of 5

4.6

Mendham Lane 55, IP20 9DW Harleston, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

It was my first time buying real motorcycle, and first time second hand too. Kevin made everything smooth and easy for me, even organised pick up from station (I decided to collect it). Motorcycle is... See more

Company replied

Rated 5 out of 5 stars

Super easy experience buying a new bike from Kings! Great service, had everything ready ahead of time and handover was bliss. Many thanks to the team and Joe for all their help!

Rated 5 out of 5 stars

Really decent dealer for motorcycles. Every email answered within 30 min - 1 hour ( by Kevin sales manager) really appreciate that I think it's really important for customer. Bike delivered on time, g... See more

Company replied

Rated 5 out of 5 stars

I took a punt and bought a bike on line. Customer service at Harleston could not have been better. Well informed staff helpful attitude and available. My phone calls were always answered promptly and... See more

Company replied


Company details

  1. #12 of 19 best companies in Motorbike dealer
  2. #44 of 95 best companies in Bicycle Shop
  3. #24 of 40 best companies in Motorcycle Equipment Store
  4. #29 of 47 best companies in Motorcycle shop
  5. #1 of 4 best companies in Triumph motorcycle dealer
  6. #2 of 9 best companies in Second-hand Motorcycle Dealer

Written by the company

Lings Motor Group based in East Anglia - Main Dealers in the UK for Hyundai, Triumph, KTM, Husqvarna, GasGas & Honda Offroad Motorcycles. Full Workshops and MOT facilities. Over 50 years of Trust, Value & Service.

Lings Powersports - Family owned & run since 1913.

Written by the company

Trusted by our Customers and respected by our Competitors.
Founded as a Wheelwright and Blacksmith in 1874, the Lings Motor Group moved into the Motor Trade in 1913. Customer service was at the heart of the business at the beginning, and it is as true today. Family owned and operated for over 100 years has meant that these values are at the core of the business.

Contact info

  • Mendham Lane 55, IP20 9DW, Harleston, England, United Kingdom

  • 01379851090

Rider-approved Motorcycle Dealer Group

Browse our range of quality bikes backed by genuine Trustpilot reviews

4.6

Excellent

TrustScore 4.5 out of 5

270 reviews

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Asks customers to review

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Replied to 50% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(270)

489 reviews in the last 12 months

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Rated 1 out of 5 stars

Following on from my positive report…

Following on from my positive report unfortunately iv had some negative after having the bike a few weeks iv received a final notice that my bike is not taxed, I thought this can't be right as I was advised by the sales man that it had tax till October, phoned lings where the salesman was helpful had only been there 3 days but he spoke to management and there answer was no vehicle comes with tax now, now I no the laws around transferring tax with a vehicle and this wouldn't have been an issue with me taxing it before I left the showroom, but I was told it was already taxed till October and when originally looking at the bike was told it was ready to ride away and none of that READY TO RIDE AWAY part was ever true and I let the long wait slide as I just wanted the bike, I don't care about paying for tax its irrelevant but what gets me I could have been fined or stopped by the police through no fault of my own and its just not good enough from what I thought was a reputable company, the whole process has just been a nightmare and has definitely put me off using lings in the future

7 July 2023
Unprompted review
Lings - Powersports Harleston logo

Reply from Lings - Powersports Harleston

Thank you Matthew for your feedback. Apologies that your experience didn't meet your expectations. I know that the bike was ready to ride away the same day, although you had your CBT to complete so the Lights and Levels check was scheduled in the workshop. I understand that you collected the bike the day after it had its final checks completed. I know that we could have accommodated this sooner had we been made aware. Apologies for any misunderstanding regarding the tax on this vehicle, you are quite correct this should have been completed at collection as no road fund licence is transferable between owners.

Rated 5 out of 5 stars

Despite Honda's supply chain issues

Despite Honda's supply chain issues, Lings managed the process in a professional way and found a compromise which was excellent

11 June 2023
Lings - Powersports Harleston logo

Reply from Lings - Powersports Harleston

Thank you for your 5 star review! We're glad to hear that you had a positive experience with Lings. Thank you for your support!

Rated 1 out of 5 stars

Crap service

Bought a 2019 Triumph 1200 from Lings.
Traded in a pristine 2021 900 tiger rp.
They delivered the bike about 3 weeks from the sale date. Bike was damaged and was described as per Triumph spec. It wasn't as per spec as it didn't have heated seats. I had to buy the heated seats from Lings albeit at cost price. £300 on top of the sale price.
I'm still not 100% happy with the bike as there's a few things that don't work or aren't even present like tpms.
Bike hadn't even been valeted, dust all over dash, engine etc. Crud and even grass under the seat..
Don't use Lings

4 June 2023
Lings - Powersports Harleston logo

Reply from Lings - Powersports Harleston

Thank you for your feedback Duncan. At Lings we try to ensure that all images and videos on the website and sent show a fair reflection of the overall condition of our used bikes. We understand that the previous owner had swapped the Heated Seats for Comfort Seats and we assisted you by providing these at cost. As a gesture, we also provided the part exchange top box back, so you could fit this to the Tiger 1200, providing an additional saving.

Rated 5 out of 5 stars

Many thanks to Kevin for all the help…

Many thanks to Kevin for all the help in getting my bike up to scotland

11 June 2023
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Reply from Lings - Powersports Harleston

Thank you for your 5 star review! We strive to provide the best experience for our customers, and it's great to see that we were able to meet your expectations. Thank you for your support!

Rated 5 out of 5 stars

Super Commuter Honda sh350i

Great service, Kevin is a good salesman, everything went smoothly and bike is excellent…

4 June 2023
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Reply from Lings - Powersports Harleston

Thank you for your 5 star review! We're glad to hear that you had a positive experience with Lings. Thank you for your support!

Rated 5 out of 5 stars

Great service provided

Great service provided. Bike was prepared and made ready shortly after purchase for me to pick up. Bob made the buying experience nice and easy, with any issues getting sorted quickly. Would buy from Lings again.

15 May 2023
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Reply from Lings - Powersports Harleston

Thank you so much for taking the time to share your positive experience! We're thrilled to hear this and hope to see you again soon!

Rated 5 out of 5 stars

Kevin Turner

Kevin Turner, really does look after you well.

8 May 2023
Lings - Powersports Harleston logo

Reply from Lings - Powersports Harleston

Thank you so much for taking the time to share your positive experience! We're thrilled to hear this and hope to see you again soon!

Rated 5 out of 5 stars

Kevin Turner yet again supplied my bike…

Kevin Turner yet again supplied my bike hassle free and provided information all the way through the deal, very efficient.

8 May 2023
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Reply from Lings - Powersports Harleston

Thank you for your 5 star review! We're glad to hear that you had a positive experience with Lings. Thank you for your support!

Rated 1 out of 5 stars

just another run of the mill motorcycle dealer, unfortunately

Don't want to go into details but it was a mixture of good and bad, But the bad matters and it could have been total unavoidable on lings part, and no explanation why ?- So I can only assume the worst. I didn't want to ask why, I assume if your not going to come clean and explain, then I would of only get a load of hogwash answer , if I did ask why what happened, happened. YOUR REPLY IS INCORRECT I WAS NOT TOLD AT ANY POINT OF A REGISTRATION CHANGE , AND ALSO YOU A STILL GIVEN NO REASON WHY YOU CHANGED THE REGISTRATION IN THE FIRST PLACE. SO NOW YOUR TELLING PORKIES ABOUT WHAT I WAS TOLD, NO GUTS TO SAY THE REASON EITHER, DON'T BOTHER REPLYING YOUR JUST DIGGING A BIGGER HOLE OF ? If anything sign on the day did have a reg change on it I was not told and told it was for other things, and no screen maybe that wen with the 1st reg / bike and I got sloppy seconds , thanks great customer service, that's your reply just made a lot worst. 1 STAR EVEN MORE UNHAPPY. and still awaiting screen and bar ends ?

24 April 2023
Lings - Powersports Harleston logo

Reply from Lings - Powersports Harleston

Thank you for taking the time to leave your review of your recent experience with us Andrew. We are sorry to hear that there were some aspects of your experience that did not meet your expectations.

We would like to take this opportunity to address the issue you raised regarding the registration number. We sincerely apologise for any confusion or inconvenience caused by the incorrect registration number provided to you initially. We understand that this may have caused frustration on your part, and we are truly sorry for any inconvenience this may have caused.

As you may be aware, Kevin did inform you of the correct registration number prior to collection, and you did sign the documents with the correct registration number on them. However, we understand that this does not excuse the initial mistake, and we would like to assure you that we have taken steps to prevent such errors from occurring in the future.

We take our commitment to customer satisfaction seriously and would like to thank you for your feedback.

Rated 5 out of 5 stars

Fantastic service from Lings Honda

Fantastic service from Lings Honda, long distance sale with delivery highly recommended

13 March 2023
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Reply from Lings - Powersports Harleston

Thank you for your 5 star review! We strive to provide the best experience for our customers, and it's great to see that we were able to meet your expectations. Thank you for your support!⭐️

Rated 5 out of 5 stars

Great communication from kevin

Great communication from kevin
And was very friendly

1 March 2023
Lings - Powersports Harleston logo

Reply from Lings - Powersports Harleston

Thank you for your kind words! We are thrilled to hear that our team were able to provide you with brilliant service and assistance. Please don't hesitate to reach out to us again if you need anything in the future!

Rated 5 out of 5 stars

Really good dealer for motorcycles/scooters

Really decent dealer for motorcycles. Every email answered within 30 min - 1 hour ( by Kevin sales manager) really appreciate that I think it's really important for customer. Bike delivered on time, guys even sort out road tax (47£) for me plus free delivery . Also I've found that they install Aluminium Forza footrests on my bike free of charge I'm really pleased with that. Definitely recommend 100% ! Thanks guys

3 March 2023
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Reply from Lings - Powersports Harleston

Thank you for your 5 star review! We strive to provide the best experience for our customers, and it's great to see that we were able to meet your expectations. Thank you for your support!⭐️

Rated 5 out of 5 stars

Nice friendly staff

Nice friendly staff , (kev) no issues and all done for me

30 January 2023
Lings - Powersports Harleston logo

Reply from Lings - Powersports Harleston

Thank you so much for taking the time to share your positive experience! We're thrilled to hear this and hope to see you again soon!

Rated 5 out of 5 stars

2nd motorcycle purchase from Harleston…

2nd motorcycle purchase from Harleston and again a great easy service for partexing and purchase of new bike.
Bob in sales made the whole process easy and I had no stress, just had to wait for completion, even the delivery guy was friendly and polite.
I will use Lings again when the time comes in the future to trade in again.
Thank you Bob.

30 January 2023
Lings - Powersports Harleston logo

Reply from Lings - Powersports Harleston

Thank you for your 5 star review! We're glad to hear that you had a positive experience with Lings. Thank you for your support!⭐️

Rated 1 out of 5 stars

Worst customer service ever!

I have tried to get a duplicate service book for a motorcycle they supplied. The staff at every turn have been obstructive and given me the runaround and then told me they cannot help. In 38 years of dealing with motorcycle dealers these have beem the most obstructive , unhelpful people I have ever come across. I would suggest avoiding them at all costs unless you like having a stresful experience.

23 January 2023
Unprompted review
Lings - Powersports Harleston logo

Reply from Lings - Powersports Harleston

Thank you for your feedback Robert. I have reviewed your calls into the business and have found that our service department referred your details to the parts team for this enquiry. The parts team contacted you back and advised this was not available from the manufacturer. Honda, along with the majority of manufacturers, tightly control the supply of service history books, with many now being completely held electronically. This is to help cut down on the forgery of machine service histories. With this in mind Honda UK only supply the dealers with 1 service book for every new bike they retail. The dealers have no ability to order spares or replacement service books. You may try Honda UK direct and can contact them on 0345 200 8000 or pick up with the previous owner or business that supplied the bike to you.

Rated 5 out of 5 stars

Very professional from start to finish

Very professional from start to finish. I was kept fully informed throughout, and delivery was bang on time. Very pleased with the whole process.

4 January 2023
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Reply from Lings - Powersports Harleston

Thank you for your 5 star review! We're glad to hear that you had a positive experience with Lings. Thank you for your support!⭐️

Rated 5 out of 5 stars

First bike purchase

Really helpful kind staff made purchasing my first bike a relaxing, exiting and fun experience. would definitely recommend

17 December 2022
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Reply from Lings - Powersports Harleston

Thank you for your 5 star review! We're glad to hear that you had a positive experience with Lings. Thank you for your support!⭐️

Rated 5 out of 5 stars

Fantastic service

Fantastic service, knowledgeable staff and everything was explained really well. Would highly recommend speaking to Kevin!

16 December 2022
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Reply from Lings - Powersports Harleston

Thank you for your 5 star review! We strive to provide the best experience for our customers, and it's great to see that we were able to meet your expectations. Thank you for your support!⭐️

Rated 5 out of 5 stars

55 Mendham Ln, Harleston IP20 9DW

Well they very helpful and and explain everything and talk me frow all of the process and show how everything thing work then they sold me the bike and give me all the information and if I had any problems that I can call them anytime of opening hours.

25 November 2022
Lings - Powersports Harleston logo

Reply from Lings - Powersports Harleston

Thank you for your 5 star review! We strive to provide the best experience for our customers, and it's great to see that we were able to meet your expectations. Thank you for your support!⭐️

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