I have had link for 4 years on three dogs. Paid full subscription with replacements. The app has never worked properly. I have received replacements as requested and sent units back. They created a ne... See more
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It doesn’t charge right, constantly dies. It says it has a full charge and moments later it will die. Too expensive to be garbage. Reached out to the company for help or exchange for a working device... See more
Company replied
We have been loyal LINK users for well over 7 years. The reason we have stayed loyal even when problems arose with the device was b/c customer service was top notch and always went above and beyond to... See more
The support team is great if you're looking to make new friends. However... for some reason I can not get a solid wifi connection thru Spectrum and as a result, the link-my-pet is absolutely useless.... See more
Company replied
Company details
About Link My Pet
Written by the company
Link GPS Smart Tracker for Dogs
The ultimate device for dog lovers. LINK is the only dog tracker you’ll ever need with the fastest and most accurate GPS tracking and much more.
- Location Tracking
- Activity Monitoring
- Temperature
- Light
- Records

Contact info
Belfort Road 4887, 32256, Jacksonville, United States
- 866-303-1876
- support@linkmypet.com
- linkmypet.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Great item except for battery life
I love the link collar and GPS system but the battery life til now has left a lot to be desired. I just ordered the Link Plus for both my pups and am hoping to see a big improvement.
Protecting your investments
A very wonderful idea that has protected our AKC protection detail German shepherd dog many times so now we had to buy for our AKC Dalmatian pet her first coller
I like that I can follow my dog if she…
I like that I can follow my dog if she escapes. I find that the GPS is a bit behind as far as quick time to locate a lost dog. Be sure to keep it charged.
We were out of town for 2 days so took the base station with us. It did make the new location current.
The device is somewhat "heavy" with the collar that goes with it. I remove it when we are at home but if I pick it up to put it on my dog she now shy's away from it. Tells me she doesn't like wearing it.

Reply from Link My Pet
Great service most of the time
Great service most of the time. I did order 2 sleeves for my dogs collar, was charged for two and only received one. I contacted customer service several days ago but have heard nothing. I’ll try again .

Reply from Link My Pet
I have been a customer for many years
I have been a customer for many years ! Love my link and the customer service has been awesome!

Reply from Link My Pet
Just the product I needed
Just the product I needed, delivered promptly.
When we’re traveling it doesn’t always…
When we’re traveling it doesn’t always update to
our current location timely which is a problem if we actually need to use it to locate our dog.
Unbelievable customer service
Unbelievable product and customer service! Nichole Hannigan Helped me through the process to connect my dog’s collar. I had difficulty understanding some instructions, but she politely and PATIENTLY helped me set up the device. Nichole checked with me through email and phone post set-up to make sure my dog’s collar was working accurately. I have never had such incredible service from any Company In my life. I would give her more stars if I could.
I would highly recommend this company to all pet owners!
Elizabethann Moore
Just wish the battery life was longer…
Just wish the battery life was longer and/or a package deal that includes to sensors.
I just ordered the Link AKC and had not…
I just ordered the Link AKC and had not yet used the device.
I wish I had found this product years…
I wish I had found this product years ago I would still have the most amazing dog I've ever had. This is why I bought the link when I saw it - so my new dog will be protected. My only concern is the charging on occasion it has not charged fully after being on the charger for 12 hours. Otherwise the product is wonderful.
functionality is great
functionality is great. Battery life is a real problem.
Rarely updates and one of the units…
Rarely updates and one of the units came off a collar because they are not secure enough with attachment provided. I would return if I could.
Phone call was great,
This is my third covers in 2 years
This is my third covers in 2 years. The Velcro does not last.
Easy to order
The site was easy to use. I can’t wait to get the product.
Nice and easy to set up
Great Customer Service
I have spoken to 3 different customer services reps. And the are all very nice and helpful. From getting questions answer to explaining discounts for multiple collar setups.
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