Linthorpe Beds Reviews 

1,811
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 744 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and friendly staff for providing wonderful advice during their visits, ensuring a relaxed shopping environment without any pushy sales pressure. Buyers also love the exceptionally efficient delivery service, noting that the delivery teams are extremely polite, quick, and very careful when bringing items into homes and assembling furniture. However, some customers also noted occasional issues with minor delivery damages, such as receiving items with small broken parts or superficial marks. A few consumers additionally experienced communication gaps, missing scheduled time slots, or discrepancies regarding delivery expectations.

What people talk about most

Staff

Customers report a high level of satisfaction with the knowledgeable and professional staff. Reviewers... See more

Product

Consumers find product quality to be outstanding, praising the comfortable mattresses and well-built beds.... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that orders arrive promptly and on time.... See more

Service

Reviewers highlight positive aspects of service from the initial showroom consultation through to the final... See more

Quality

People report positive experiences with quality, highlighting excellent craftsmanship and comfortable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Welcoming and knowledgeable. We were guided to the beds to suit our needs after showing an interest in what was important to us. We were kept up to date about delivery. Having received our bed a few d... See more

Company replied

Rated 5 out of 5 stars

We bought a bed from Linthorpe Beds 3 years ago and were so impressed with the company and the bed, that we didn’t hesitate to return when needing another bed. We experienced excellent customer servic... See more

Company replied

Rated 5 out of 5 stars

Excellent advice in store. Didn’t feel ‘pushed’ into buying. Time spent to explain different mattresses and focused on the Harrison Spinks range as requested. Explored different options for delivery d... See more

Company replied

Rated 5 out of 5 stars

Linthorpe beds and its staff in Darlington were excellent from the first and second visit to look at, try and ask questions on the bed for our new home. Deliver was super efficient and the guys assemb... See more

Company replied


Company details

  1. #28 of 115 best companies in Bed shop
  2. #55 of 228 best companies in Bedroom furniture shop
  3. #20 of 86 best companies in Mattress Shop

About Linthorpe Beds

Written by the company

Linthorpe Beds is a bed and mattress specialist, having been serving Teesside for over 30 years and now operate from two huge stores on Portrack Lane, Stockton-On-Tees and Russell Street, Darlington. You can also view our huge bed and mattress selection and make a purchase on our website linthorpebeds.co.uk

Shop our favourite brands

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Why shop with us

✅ Linthorpe Beds have been trading for over 30 years!

✅ Transactions Handled Securely

✅ Free delivery available nationwide (UK Mainland)

✅ Pay securely in three interest-free payments using PayPal Pay in 3


Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

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4.8

All reviews

(1,811)

716 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

welcomed into the store

welcomed into the store. wasnt pestered having staff following us but when we needed help they were straight there to help up this is the reason why we come back.

31 July 2026
Rated 5 out of 5 stars

Prompt delivery

30 July 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Jenny,

Thank you for your lovely review!

We’re delighted to hear you were pleased with the prompt delivery of your purchase.

Providing a fast and reliable service is something we take great pride in, so it’s wonderful to know everything arrived as expected.

Thank you for choosing Linthorpe Beds and for taking the time to share your feedback. We hope you enjoy your new purchase!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Staff member was extremely helpful

Staff member was extremely helpful, I was looking for an orthopedic bed , got sorted straight away and had the bed chosen and delivered within a week

23 July 2026
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Reply from Linthorpe Beds

Hi Margaret,

Thank you for your fantastic review!

We’re delighted to hear our team member was so helpful and quickly understood what you were looking for, helping you find the right orthopaedic bed without any hassle.

It’s also great to know you were able to choose your new bed and have it delivered within just a week.

Thank you for choosing Linthorpe Beds and for taking the time to share your kind feedback. We hope you enjoy many comfortable and restful nights on your new bed!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

From ordering to the delivery this has…

From ordering to the delivery this has been an easy and delightful experience for everyone concerned and I can highly recommend your services.

29 July 2026
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Reply from Linthorpe Beds

Hi Dorothy,

Thank you for your wonderful review!

We’re delighted to hear your experience was so easy and enjoyable from placing your order right through to delivery.

Providing a smooth, hassle-free service for our customers is something we take great pride in, so it’s fantastic to know everything went so well.

Thank you for your kind recommendation and for choosing Linthorpe Beds. We truly appreciate your support and hope you enjoy your new purchase!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Quality mattress replacement fast!

Quality goods, good price, rapid delivery, great communication and my old mattress hauled away. Would use again, and definitely recommend.

28 July 2026
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Reply from Linthorpe Beds

Hi Douglas,

Thank you for your fantastic review!

We’re delighted to hear you were so pleased with the quality of your purchase, our competitive prices, and the rapid delivery.

It’s also great to know our communication kept you informed and that our old mattress removal service made the whole process even easier.

Thank you for your kind recommendation and for choosing Linthorpe Beds. We really appreciate your support and look forward to welcoming you back again in the future!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Could not fault the service

Could not fault the service. I rang about my mattress through the guarantee. They sent someone out the following day. The day after we got a call to go pick another mattress. Which came within 2 weeks. Everyone one was very helpful from Danny the manager to every member of the staff we dealt with. Would certainly recommend to my friends and family.

29 July 2026
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Reply from Linthorpe Beds

Hi Alison,

Thank you for your fantastic review!

We’re absolutely delighted to hear you received an excellent service when making a claim through your mattress guarantee. It’s wonderful to know the issue was dealt with so promptly, from arranging a visit the following day through to helping you choose a replacement mattress and getting it delivered within two weeks.

A special thank you for mentioning Danny, along with the rest of our team. We’re so pleased to hear everyone you dealt with was helpful and made the process as straightforward as possible.

Thank you for your kind recommendation to your friends and family. We truly appreciate your support and hope you enjoy many comfortable and restful nights on your new mattress!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Good advice given in shop

Good advice given in shop. Competitive prices, prompt delivery times. Staff very good at putting bed up

28 July 2026
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Reply from Linthorpe Beds

Hi Alison,

Thank you for your fantastic review!

We’re delighted to hear you received good advice in store and found our prices competitive. It’s also great to know your bed was delivered promptly and that our delivery team did such a good job assembling it for you.

Providing helpful advice, great value, and a smooth delivery service is exactly what we aim for.

Thank you for choosing Linthorpe Beds and for taking the time to share your kind feedback. We hope you enjoy your new bed for many years to come!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Great Experience

Right from the start everything was easy no issues would use again

26 July 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Mark,

Thank you for your wonderful review!

We’re delighted to hear everything was easy and straightforward from start to finish, with no issues along the way.

It’s especially great to know you would choose Linthorpe Beds again. Your continued support means a great deal to us.

Thank you for choosing Linthorpe Beds and for taking the time to share your feedback. We look forward to welcoming you back in the future!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Staff were very knowledgeable and…

Staff were very knowledgeable and helpful. Delivery was also quick and simple

12 July 2026
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Reply from Linthorpe Beds

Hi Caitlin,

Thank you for your fantastic review!

We’re delighted to hear you found our team knowledgeable and helpful, and that your delivery was quick and straightforward.

Providing expert advice and making the whole process as easy as possible is exactly what we aim for, so it’s wonderful to know you had such a positive experience.

Thank you for choosing Linthorpe Beds and for taking the time to share your feedback. We hope you enjoy your new purchase!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Excellent salesman

Excellent salesman
Excellent communication re delivery

26 July 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Carol,

Thank you for your fantastic review!

We’re delighted to hear you received excellent service from our sales team and that the communication regarding your delivery was so good.

Keeping our customers informed and making the whole process as smooth as possible is something we take great pride in, so it’s wonderful to know you had such a positive experience.

Thank you for choosing Linthorpe Beds and for taking the time to share your feedback. We hope you enjoy your new purchase!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Excellent advice in store

Excellent advice in store. Didn’t feel ‘pushed’ into buying. Time spent to explain different mattresses and focused on the Harrison Spinks range as requested. Explored different options for delivery due to our location and the mattress was delivered much earlier than expected directly from the factory. Mattress protector was posted directly to us as couldn’t be located in store. Overall a good hassle free experience Thank you!

26 July 2026
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Reply from Linthorpe Beds

Hi Jane,

Thank you for your fantastic review!

We’re delighted to hear you found our advice in store helpful and that you never felt pressured into making a purchase. Taking the time to understand what our customers are looking for and explain the different options is exactly the approach we aim for.

It’s great to know we were able to focus on the Harrison Spinks range as requested and explore suitable delivery options for your location. We’re especially pleased that your mattress arrived much earlier than expected directly from the factory.

We’re also glad we were able to arrange for your mattress protector to be posted directly to you when it couldn’t be located in store.

Thank you for taking the time to share your experience. We really appreciate your kind feedback and are delighted that the whole process was hassle-free. We hope you enjoy many comfortable and restful nights on your new mattress!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 2 out of 5 stars

Marked headboard now waiting up to 2…

Marked headboard now waiting up to 2 weeks for a replacement

26 July 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi,

Thank you for your feedback, and please accept our sincere apologies that your headboard arrived marked.

We completely understand how disappointing it is to receive an item that isn’t in the condition you expected, and we’re sorry for the inconvenience this has caused. While we always do our best to ensure everything arrives in perfect condition, unfortunately mistakes can happen from time to time.

We appreciate your patience while we arrange your replacement. The reason for the estimated two-week wait is that our headboards are made to order, so a replacement needs to be manufactured specifically for you.

We’re sorry again for the inconvenience and hope that once your replacement arrives, it will fully meet your expectations.

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Kept up to date with delivery times

Kept up to date with delivery times
Very helpful carrying mattress upstairs
Took away all packages
Very polite

26 July 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Helen,

Thank you for your lovely review!

We’re delighted to hear you were kept well informed about your delivery and that our team were so helpful, polite, and careful when bringing your mattress upstairs.

It’s also great to know they took away all the packaging, making the whole process as easy and hassle-free as possible.

Thank you for choosing Linthorpe Beds and for taking the time to share your feedback. We hope you enjoy many comfortable and restful nights on your new mattress!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Very professional for the min we walked…

Very professional for the min we walked in very helpful and knowledgeable too help us pick what we wanted even got to expensive pillows out of us our bed met everything we asked for and more

25 July 2026
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Reply from Linthorpe Beds

Hi Shaun,

Thank you for your fantastic review!

We’re delighted to hear you received such a professional, helpful, and knowledgeable service from the moment you walked into our showroom. It’s wonderful to know our team took the time to understand what you were looking for and helped you find a bed that met all your requirements and more.

Thank you for choosing Linthorpe Beds and for taking the time to share your kind feedback. We hope you enjoy many comfortable and restful nights on your new bed!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Excellent service

From start to finish the service has been excellent. Helpful on the phone, everything they said would happen did happen exactly as it was supposed to. This is the 2nd time we have bought a mattress from Linthorpe Beds and would definitely return to them again in the future.

13 August 2026
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Reply from Linthorpe Beds

Hi Simon,

Thank you for your fantastic review!

We’re delighted to hear you received excellent service from start to finish and that everything happened exactly as promised. Providing clear communication and delivering on our commitments is something we take great pride in.

It’s especially wonderful to hear that this is the second mattress you’ve purchased from Linthorpe Beds. Your continued support means a great deal to us, and there’s no greater compliment than choosing to come back to us again.

Thank you for your kind feedback and for recommending us through your continued custom. We look forward to helping you again in the future and hope you enjoy many comfortable and restful nights on your new mattress!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 4 out of 5 stars

Delivery and service impeccable

Delivery and service impeccable

23 July 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Michael,

Thank you for your lovely review!

We’re delighted to hear you found both our service and delivery to be impeccable.

Providing a smooth, reliable experience from start to finish is what we strive for, so it’s wonderful to know we met your expectations.

Thank you for choosing Linthorpe Beds. We truly appreciate your feedback and hope you enjoy your new purchase. If there is anything we can do to get that extra star please don't hesitate to let us know.

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

First time user. Very satisfied.

I have just taken delivery of a new ottoman double bed from Linthorpe Beds and couldn't be happier with the service from start to finish.

The purchasing process was straightforward, friendly and professional. I dealt with Craig, who was knowledgeable and took the time to understand exactly what I was looking for. He listened to my requirements, explained the different options and helped me choose the bed that best suited my needs and budget. His honest advice, patience and product knowledge gave me confidence that I was making the right decision.

The delivery team were equally impressive. They arrived as scheduled, were polite and respectful throughout, and assembled the bed quickly and efficiently. They also took away all of the packaging, which saved me the hassle of disposing of it myself.

Overall, the customer service from Craig and the delivery team was great. The whole experience was professional and customer-focused. I would recommend Linthorpe Beds.

12 August 2026
Unprompted review
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi,

Thank you for your fantastic review!

We’re absolutely delighted to hear that you’re so happy with your new ottoman bed and that your experience with Linthorpe Beds was a positive one from start to finish.

A special thank you for recognising Craig. We’re so pleased to hear he took the time to understand exactly what you were looking for, explained the different options clearly, and helped you choose the bed that best suited both your needs and your budget. We’ll be sure to pass on your kind words—he’ll be delighted to know his honest advice, patience, and product knowledge made such a difference.

It’s also wonderful to hear our delivery team provided the same high standard of service. We’re pleased they arrived as scheduled, assembled your new bed efficiently, and took away all the packaging to make the whole experience as convenient and hassle-free as possible.

Thank you for your kind recommendation and for taking the time to leave such a detailed review. Your feedback means a great deal to the entire team, and we hope you enjoy many years of comfortable and restful sleep in your new bed!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Great Bed Company

We bought a bed from Linthorpe Beds 3 years ago and were so impressed with the company and the bed, that we didn’t hesitate to return when needing another bed. We experienced excellent customer service once again, with lots of advice but no pressure selling at all. Great communication from start to finish and fab service from the delivery guys who built the bed and took away all of the packaging. If only all companies were the same! Thank you Linthorpe Beds!

8 July 2026
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Reply from Linthorpe Beds

Hi Julie,

Thank you for your fantastic review!

We’re absolutely delighted that you chose to return to Linthorpe Beds after such a positive experience with your previous purchase. There’s no greater compliment than a returning customer, and your continued support means a great deal to us.

It’s wonderful to hear you once again received excellent customer service, with helpful advice and no pressure selling. We’re also pleased that our communication kept you informed throughout and that our delivery team provided a great service by assembling your new bed and taking away all the packaging.

Thank you for choosing Linthorpe Beds again. We hope you enjoy your new bed for many years to come!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery, excellent quality bed at a good price!

22 July 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Victoria,

Thank you for your fantastic review!

We’re delighted to hear you’re so pleased with the quality of your new bed and that you found it to be great value for money.

It’s also wonderful to know your bed was delivered promptly, making the whole experience smooth and hassle-free.

Thank you for choosing Linthorpe Beds and for taking the time to leave your kind feedback. We hope you enjoy many comfortable and restful nights ahead!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

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