Lionparking Reviews 

Awful, horrible experience before and after. Never on time and always late having to wait 30-40 mins even with the advance warning. DO NOT USE. Staff are terrible and don’t give a damn.

Don’t use this company. They offer a refund in the event you can’t travel but that happened to me and they did not return my funds. The warning signs began when I rang the number they gave on the confirmation email to call 30 mins before arrival and I couldn’t get an answer! I emailed and no reply. Finally I got through via the number and the guy tells me to send him a text with the details. No refund five weeks later. Further texts and emails pointless. Be warned, total rip off merchants.

Good service and price. All went like clockwork with the phone calls, delivery and pickup,and the car was cleaner than when I dropped it off. Because of this I have booked them again for the next trip, though to be fair, i might not after reading the recent reviews! To be fair, it is clear that you pay the car park fees like with most other meet and greet companies.

Awful! Stay clear, car was filthy on return, but at worst £55 in coins stolen from a zipped bag hidden in centre console under items, to trust a business with your car and to be taken advantage of doesn't sit right with me. STAY CLEAR!

DO NOT USE
Flight landed late at night, and they had the flight times/flight no. As it had gone 12am by the time we got our luggage they said you are lucky we picked the phone up, we don’t pick up after 12am. Was shocked by this, don’t they know flights land gone 12? When they finally delivered the car at the airport, I was told I had to pay another £25 as it was gone 12am. I had to stand there in the freezing cold, log onto my bank account and transfer the money there & then as they did not have a card reader. When you have been travelling 24hrs this is the last thing you need. I asked to talk to the Manager, but got no where. You know you are going to be ripped off. You will also be told that you have to pay for the car parking when they collect and drop the car off. I think that was another £15 in total. The car was lovely and clean when we dropped it off as I had it washed and cleaned inside. When we collected it, it was filthy, mud up both sides of the car, they blamed it on the weather, funny that. Muddy foot prints in the back (why?) and mud over back seat. I said why is this so dirty you left it in the field? I did track the car partly whilst away. It ended up in Datchet, Slough and then nearer the airport. When goggling the area it looked very strange, not a compound with loads of cars which I thought it would be, there was a field!! Not sure if they took it elsewhere, but enough miles were done. Just hate not knowing what it was used for. I should have seen red, as I never received any literature to say if you are later than 12am you have to pay extra, and you have to pay for them to enter and exit the car park. In a way I wish I hadn’t paid as I feel they are sharks & bullies. Ruined what was a good trip away. Thank you Lion Parking for ruining the end of my trip. Be careful, I booked this through the compare your parking website & they have this company down as 4.8 out of 5.0. Not sure why these companies take on advertising for these companies, I suppose it’s all down to money. Sad times #dontgetrippedoff another comment, I said what If you didn’t pick the phone up at gone 12am, he shrugged his shoulders, & I said, r u saying we would be stranded at the airport with no car? He smiled 😡 not good that time of night. Would of ment getting a taxi home which was 2hrs away or a hotel another £300.+ very stressful then getting the car back. Will think differently next time I fly from Heathrow T4. Think I should have called the police! Theft in away!!

We used this service at Heathrow Terminal 4 and wish we had not. We were greeted at the drop off spot by a very aggressive, unfriendly, argumentative, stubborn and overall frustrating member of the Lion Parking team who was arguing with us that our car's MOT had expired and therefore was being driven illegally ! After demonstrating that the DVLA records confirmed that the MOT had been renewed 2 days prior, he was still arguing that his system showed the MOT had expired whilst all it was saying was that the MOT expiry date was on 16/01. He did not apologise or admitted he was mistaken. He then gave us a parking ticket which I had to go and pay for (£7.50) so he could take the car away. He took the key but did not give us any receipt in return. No need he said - whilst he did not trust us regarding the MOT situation, we, on the other end, had to trust him with our car ! On our return yesterday, the car was brought to us rather promptly. We waited 5 to 10 minutes but again when it arrived the driver pointed out to us that the MOT had expired ! And the same conversation had to be had .... Another ticket was handed over for payment - another £7.50 ! No ID check to confirm we were the owners of the car - nothing. The driver just gave us the keys because we walked up to him !!! A very bad experience not to mention the worry of having left our car with a company whose staff had been so unprofessional. WE WILL NEVER USE THIS COMPANY AGAIN AND URGE ANYONE TO THINK TWICE BEFORE BOOKING.

Of course! Here's your review in English:

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I strongly advise against using this parking service. Upon landing, I called to inform them about collecting my luggage, but they asked me to call back after collecting it. Unfortunately, when I did, no one answered the phone for about half an hour. When someone finally picked up, they assured me that the car would arrive in 10-15 minutes, but it took more than half an hour. They should be waiting for the customer after taking the payment, not the other way around. Waiting for the car took around an hour when I returned from Thailand, and it was -5°C outside, which was really unpleasant. To top it off, the inside of the car was covered in sand, even though I had cleaned it before my departure. I definitely do not recommend this service—it's not worth the stress dealing with people who don't respect their customers.

DO NOT USE THEM!!! After picking up my car, they got me 2 fine driving in ULEZ for £190. After calling them, they told me to text them everything on whatsapp and they never got back to me after other calls and emails. DO NOT USE THEM!!!

Avoid at all costs. Poor service. Delay in getting the car back and the car was completely muddy inside. Clearly been parked in a field somewhere. Contacted the company and they said they would refund the cleaning costs but of course nothing received.

Do Not Use this company under any circumstances!!!! We returned from our holiday and called the contact number when at the luggage carousel. When we got to the pick up point NO CAR. We called several times and got ignored /went to answerphone. Threatened to call the police if they didnt bring our car back. We were waiting in the freezing cold making phone call after phone call and given excuses as to why they were not there. OVER 2 HOURS LATER they drop the car off and disappear quickly, probably bacause they knew how Irate I was. NEVER NEVER AGAIN. You have been warned!!!!!!

If I could rate them 0 I would. Hard to reach, leaves you waiting on both pick up and drop off.
Stay away

First of all, the company's contact number didn't work. It rang a few times and went straight to a message saying that the voicemail box was full and I couldn't leave a message. I logged 23 calls only 4 of which got through to a person. And that person was making feeble excuses of heavy traffic or that I must be in the wrong place (I wasn't). I waited over 90 minutes in the cold car park for my car to arrive and when it did, it was filthy and covered (I mean covered) in pigeon excrement all over the entire right side of the car. It was the worst service ever and I have complained to the comparison website and Google.

We had a great service from this company. Accommodating us when we mistakenly drove to the wrong level. On our return the phone was answered immediately and our car was waiting for us when we arrived with our luggage at the car park. In departure and arrival we were met by helpful and friendly staff

Used this company at Heathrow. Car is parked offsite 5+ miles away. Booked a Meet and Greet service but it is not that at all. Called upon collecting baggage as requested to let them know we we here. So assumed their driver would begin driving my car back then. Got to the
designated waiting point - no sign of the car. 10 mins after initially phoning I called again to be told your driver will be 15 mins. So not too pleased to be told a 25 minute wait after having collected our baggage. Car actually took 30 minutes until arrived at designated carpark. Should not take half an hour to deliver your car back to you on what is misssold as "a meet and greet service"

Very efficient - polite & friendly. Would highly recommend

I will keep putting this review up until it is dealt with.
Be aware before using this company. They cannot be trusted with your vehicle.
Upon collecting our car we straight away noticed scratches on the front and rear bumpers. We were completely shocked and us and they took pictures of the damage. One of the men gave us an email address to contact to sort things out which didn’t even work. I’ve had to find another email address online which I know has been delivered and ignored.
I have given them the chance to sort out the situation and it’s now been a week with no response.
Terrible.
M.Argyrou

I left my 2-month-old, almost new car with Lion Parking out of T5 LHR. When i returned to collect, it had a dent in the rear door with a couple of associated paint chips. The operative took photos but seemed disinterested in the fact my car was damaged. I wish I had read the reviews before using them. They now will not respond to my emails and although I can call the operative that dealt with my car, he offers no help to have a repair paid for.

Trusted my vehicle with this company, meet & greet parking at Heathrow, only to get my car back with two lovely dents. One in the driver door and another in the rear passenger door. Emailed them several times with pictures and no one replied. WOULD NEVER USE AGAIN AND WILL BE TAKING TO ALL SOCIAL MEDIA AND TRUSTPILOT WITH MY FEEDBACK !!!

Do not use! They took our car through Londons low admission zone while we was out of the country and we had a fine which they did not pay and now I will be taking this company to court for the money owed plus more! As we had to pay £360 for enforcement agent! They do not have a clue do not respond, even ignored my calls and then I called of another phone they answered, I will publicly slander this company anywhere and hopefully put them out of business like they have my family out of pocket, see you in court, I have all evidence needed plus you saying you would pay on the 3/9 but you did not!

Car was dropped off early but driver arrived within minutes of time agreed over phone. Again on collection car was delivered on time. Driver asked me to give car once over to check all was OK which it appeared to be. Only 6 miles added to clock between drop off and collection. Positive experience