Lionparking Reviews 

228
TrustScore 1.5 out of 5

1.5

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Review summary

Created with AI, based on recent reviews

Considering 73 reviews, most reviewers were let down by their experience overall. Customers frequently encountered significant delays when waiting for their cars to be collected or returned, often extending to an hour or more. Many people also struggled with poor communication, finding it difficult to reach the company by phone or email, and often receiving no response to their inquiries or complaints. Reviewers consistently described the service as awful and the staff as rude or incompetent, leading to a very unprofessional experience. Furthermore, several customers reported issues with their vehicles being damaged or scratched, and some expressed concerns about the handling of their vehicles. However, some people were satisfied with the service, noting prompt car collection at drop-off, polite staff, and accommodating service, particularly when dealing with unexpected changes.

What people talk about most

Service

Users describe negative interactions with service, with many reporting unacceptable delays and poor... See more

Customer communications

Reviewers mention negative feedback about contact, with many experiencing significant difficulties reaching... See more

Staff

Reviewers highlight negative aspects of staff, frequently mentioning issues such as rudeness, poor... See more

Location

Consumers find location to be ambiguous, with many reporting issues finding the correct address or designated... See more

Response time

People report negative experiences with response time, often citing long waits for their cars, with some... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Overall experience not awful, but not great. Car was collected near enough on time,photos were taken of the exterior of the car and mileage taken. On my return had to wait about 30mins for my car on... See more

Rated 2 out of 5 stars

We did exactly what we were asked to do but they made us wait 40min be for collect which means they had 70min to meet us. One the way back, after being told to ring them on landing then again at bagga... See more

Rated 2 out of 5 stars

We called on our way to Heathrow, 25 minutes from T4 and were told, as we expected to go to level 2, short stay. We arrived on time, told them we were here but no one arrived until 45 min... See more

Rated 1 out of 5 stars

Avoid at all costs. Car stolen. Visited ‘secure’ parking area. Definitely not secure and claimed CCTV wasn’t working. Owner known to police and cars have been stolen previously. Operatives unconcerned... See more


Company details


Contact info

1.5

Bad

TrustScore 1.5 out of 5

228 reviews

5-star
4-star
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1-star

No history of asking for reviews

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1.5

All reviews

(228)

71 reviews in the last 12 months

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Rated 1 out of 5 stars

Be aware before using this company

Be aware before using this company. They cannot be trusted with your vehicle.
Upon collecting our car we straight away noticed scratches on the front and rear bumpers. We were completely shocked and us and they took pictures of the damage. One of the men gave us an email address to contact to sort things out which didn’t even work. I’ve had to find another email address online which I know has been delivered and ignored.
I have given them the chance to sort out the situation and it’s now been a week with no response.
Terrible.
M.Argyrou

12 August 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

What an amazing service! The staff is very friendly and caring, and the pick-ups are always punctual. I highly recommend this service.

11 July 2024
Unprompted review
Rated 5 out of 5 stars

Arul

Best service that I had from lion parking service.. very good communication, trustful, very punctual and safe. I recommend lion parking.

1 July 2024
Unprompted review
Rated 5 out of 5 stars

Best valet parking at LHR

Beat valet parking service in Heathrow by far. Excellent communication, Very punctual and most of all very affordable. Fully recommended Lion Parking

28 June 2024
Unprompted review
Rated 1 out of 5 stars

Lost my car key

Lost my car key, didn’t tell me before I returned. Still waiting 6 months later for a replacement. Avoid and spend an extra £2 on a different company.

9 December 2023
Unprompted review
Rated 5 out of 5 stars

Was impressed with this service

Was impressed with this service. I called on the way to Heathrow and my car was collected quickly. On my return today I called after Baggage Reclaim and was told they'd be 15-20 minutes and exactly where to wait, and they were there in 15 minutes. I couldn't fault them and have been away for 4 weeks - have never used this type of service before but the price was reasonable too. I am surprised at the negative reviews as I have no complaints and would not hesitate to use them again.

5 June 2024
Unprompted review
Rated 1 out of 5 stars

Only getting one star because I cant…

Only getting one star because I cant give 0. Point 1 - On their website they tell you to pay the £5 charge for dropping car off. Dont pay this, you drive into the car park on level 2, so you get a ticket for parking. And this will cost you £7.50, you pay this and give ticket to them so they can leave. NO need to pay the £5.
Point 2 - On return, driver pulls up and gets out of car, didnt put hand brake on so car rolls forward and hits car in front. Luckily no damage to either car, but he then blames our hand brake. Nothing wrong with our hand brake.
Point 3 - Open boot, and boot wont stay open. Suspension struts broken, we have had car for 4 years with no problem. They have car for 2 weeks and suddenly they don't work. Might be just one of them things, but suspicious
Point 4 - get in car and they have un-plugged our dash cam. Why ?
Point 5 - Wife realises the passenger side head rest has been raised. Again, why ? Can't drive car from passenger side.
Wont be using this company again, and suggest you stay clear. One good point, only had to wait 20 minutes for our car.

4 June 2024
Unprompted review
Rated 5 out of 5 stars

Lion parking did us proud

Lion parking did us proud. They were very reliable at drop off and delivered our car promptly on our return after nearly three weeks. The phone was answered immediately and texts were also replied to efficiently. The drivers were polite. We will use Lion parking again and am sorry to read the more negative reviews as we had a very positive experience.

26 May 2024
Unprompted review
Rated 4 out of 5 stars

Exceeded expectations

I was a little uncertain about using this service but they exceeded my expectations. They were very competitively priced, always answered the phone when I contacted them and sent sufficient emails/instructions.

15 May 2024
Unprompted review

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