Support seems to be getting better since my last review ( support from overseas centres) - I usually get a guy called Andrew as well who is based in America and goes out of his way and doesn't paste r... See more
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Felix, Marco, & Bret were / are awesome and very attentive with their aggressiveness to get things done and move things forward... That is Peace of Mind to a Non-Techie :-) and why I felt comfortable... See more
Company replied
Sanju was AWESOME. He was kind, knowledgeable, thoughtful, quick - and did everything I needed: NDS, SPF, cPanel, WHM, DKIM, IMAP, SMTP - he set up everything for me, then sent me all the credentials... See more
Company replied
I've been with Liquid Web for many years. Their techs are smart, capable and can solve pretty much any problem I send their way with my hosting setup. They went the extra mile (or 100 miles in my case... See more
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Company details
Written by the company
Liquid Web is a hosting company totally devoted to web and cloud professionals like you. Growing businesses and the Designers, Developers, and Agencies who create for them. It’s our focus. And that focus translates to products, services, and support designed specifically for mission-critical sites, stores and applications. Our nearly 250+ experienced administrators, engineers, and technicians are dedicated and empowered to make your life easier so you can focus on the work you love. For us, it is all about Powering Your Business Potential™.
The Hosting Partner You Can Trust
Written by the company
- Focus on the Work You Love. Leave the Hosting to Liquid Web
- When your business relies on the web, you deserve a hosting partner you can rely on. We believe the more you need technology to fuel your business, the more you need expert, caring people to be there for you. Everyday, 24/7/365, our Liquid Web team is powering your content, commerce, and your potential. Why? So you can focus on your business and reach your goals. You can count on us.
Contact info
2703 Ena Drive, 48917, Lansing, United States
- 800-580-4985
- social@liquidweb.com
- liquidweb.com
4.1
Great
3K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Liquid Web Inc.
So happy to hear this! Our team works hard, and your review makes it worthwhile.
Sincerely,
The Liquid Web Team
The support team took immediate action…
The support team took immediate action to help us and also explain the situation so we understood what was happening.
23 September 2025
Reply from Liquid Web Inc.
We’re so glad our team could act quickly and keep you informed throughout the process. Clear communication and rapid resolution are cornerstones of our support experience. Thank you for taking the time to share your feedback!
Sincerely,
The Liquid Web Team
Almost 16 years of great support before it all turned to crap company.
I was a client with Beyond Hosting for 16 years, during which they were bought 3 or 4 years ago by liquid web. Crappy support, website always down. i tried to upgrade and went from 100 usd to 390 something of which they promised they would charge only 160 usd or so for first 3 months. Then they charged a few weeks ago 423 with 80 additional usd double charge they never refunded. I cancelled my account and they said they sent a refund for the 358 usd. its been over 3 weekss i still didnt get any refund. I dont even care about the refunds, im writing this to make sur enobdoy signs up to their business ever. Beyond Hosting was trully great but this liquidweb team is pure crap. dont sign up.
29 August 2025
Unprompted review
Reply from Liquid Web Inc.
Hello Lamine,
First, we want to sincerely thank you for being a customer for 16 years. That kind of loyalty means a great deal, and we’re truly sorry that your recent experience left you feeling disappointed after so many years of trust. We understand how frustrating it must have been to deal with billing confusion, unexpected charges, and concerns about support after such a long partnership.
We’ve reviewed your account and want to provide clarity while also recognizing where we could have communicated better. A refund in the amount of $358.48 was issued on September 7, 2025. At this point, it should have reached you, and if it hasn’t, the delay may be due to your bank or payment processor. Still, we know that’s little comfort when you’re left waiting, so please contact us if you have further questions.
The billing issues stemmed from a migration process as we helped move your services away from CentOS 7, which is nearing end of life. While the discounted pricing did apply to your new server, your old server remained active and was not cancelled, which led to both being billed. That overlap caused the higher charge you mentioned, and we realize this was confusing and not communicated as clearly as it should have been.
We know that explanations don’t erase the frustration you’ve felt, but please know that your feedback is being taken seriously. We are working to improve how we guide customers through migrations so situations like this are prevented in the future.
It’s disappointing to us that after so many years of good experiences, your final interactions didn’t reflect the level of service you should expect. We truly regret the way this ended and appreciate you taking the time to share your perspective. If you’re open to it, we’d still like to connect directly to ensure the refund is resolved and to answer any remaining questions.
Sincerely,
The Liquid Web Team
Luke Is GREAT !!
19 September 2025
Reply from Liquid Web Inc.
Thank you! We couldn’t agree more. Luke is a fantastic part of our team. We’ll make sure he knows his great work is appreciated!
Sincerely,
The Liquid Web Team
I called and spoke to a human
I called and spoke to a human, not no machine and they were very knowlegeable and resolved my issues in a very reasonable time. I'm thankful for all of your help. Thanks!
18 September 2025
Reply from Liquid Web Inc.
We’re thrilled you had such a smooth experience with our support team. Thank you for sharing!
Sincerely,
The Liquid Web Team
Customer for 10+ years now.
I’ve been a Liquid Web customer for over 11 years, and the experience has been nothing short of exceptional. Over the years, I’ve also recommended multiple clients to them, and every single one has had the same positive experience.
What truly sets Liquid Web apart is their support team. They are consistently fast, knowledgeable, and genuinely invested in solving issues — not just brushing them off with generic responses. No matter the time of day, I’ve always received reliable, professional, and friendly assistance.
Their infrastructure is rock solid, performance is outstanding, and the peace of mind that comes with knowing your hosting partner has your back is priceless. In an industry where reliable support is rare, Liquid Web continues to raise the bar.
After more than a decade, I can confidently say that Liquid Web isn’t just a hosting provider — they are a true partner. I highly recommend them to anyone looking for dependable hosting backed by world-class support.
17 September 2025
Reply from Liquid Web Inc.
Hi Chetan,
Thank you for being part of the Liquid Web family for over a decade. We’re truly honored by your loyalty and the trust you’ve placed in us, not only for your own hosting, but also for the clients you’ve referred.
Knowing our support team continues to deliver the fast, knowledgeable, and caring service you’ve come to expect means a lot to us.
We’ll keep working hard to provide that same peace of mind and partnership for many more years to come.
Sincerely,
The Liquid Web Team
Extremely Disappointed – Unstable, Slow, and Unreliable Hosting
We have been using Liquid Web for several months and our experience has been nothing short of disastrous. Despite paying a high price for a “powerful and stable” server, the service has consistently been:
- Extremely unstable: sometimes the server is reasonably fast, but very often it becomes unbearably slow.
- Unreachable in key regions: there have been several instances where the server was completely inaccessible for days at a time, especially in Asia.
- Repeatedly reported, never solved: despite numerous tickets and alerts, no real or lasting solution has been provided.
This poor service has severely disrupted our work, caused major delays in development, and cost us time and money. We are about to officially launch our marketplace, and the instability of Liquid Web’s servers puts our entire project at risk.
We deeply regret choosing Liquid Web. The performance we’ve received is far from what was promised, and the lack of effective support has only compounded the problem.
Based on our experience, we strongly advise against using Liquid Web — whether you are a business or an individual. The service is not reliable, and we have found it to be a huge waste of time, effort, and money.
16 September 2025
Unprompted review
Reply from Liquid Web Inc.
Hello Yawo,
Thank you for taking the time to share your experience. We’re truly sorry to hear that your hosting has not met expectations and that it has impacted your business. Reliability and performance are top priorities for us, and we understand how disruptive this must have been.
We have carefully reviewed your case, including running additional tests on your server and monitoring performance using third-party tools. Those checks indicate that the server itself is stable and not experiencing underlying infrastructure issues.
Based on this, we shared a set of website-level optimization recommendations designed to help improve speed and reliability for your users, particularly in regions where performance was a concern.
That said, we don’t want you to feel unsupported. Our team remains available to work closely with you on implementing those recommendations and to continue monitoring performance to ensure the best possible outcome. If the challenges persist, please reach out directly to our support team so we can investigate further in real time and escalate as needed.
We truly value your business and regret that your experience has caused frustration. Our goal is to earn back your trust by ensuring your platform is reliable as you move forward with your launch.
Sincerely,
The Liquid Web Team
Unacceptable Mission Critical Website Support
I've been a client of Nexcess for years. They must have recently outsourced their support, as the ticketing system leaves customers helpless. My website has been down almost all day. Our dev team has provided solutions for Nexcess to perform immediately. They have gone 4 hours without a response. No number to call, their live-chat pushes to the ticketing system. If you're an e-commerce business, stay away. You'll be stuck!
14 September 2025
Unprompted review
Reply from Liquid Web Inc.
Hi Joey,
Thank you for taking the time to share your experience. We truly regret that you encountered downtime and felt unsupported during such a critical moment for your business. This is not the experience we want for our customers, especially those who rely on us for mission-critical ecommerce operations.
Our team investigated the root cause of your case, reached out to you directly by phone, and ensured that your site was restored. Our engineers completed a full investigation, applied key fixes, and verified that your website was fully operational. We’re glad to hear that once the investigation was completed, you were satisfied with the detailed resolution steps and the improvements made.
We understand your frustration with delays and communication gaps and sincerely apologize for the stress this caused. We also appreciate your feedback about the ticketing and chat process, and we are actively reviewing how we can better streamline urgent cases like yours.
Your trust is extremely important to us, and we’re committed to providing you with the expert, responsive support you expect from Nexcess. If you have any further concerns, please don’t hesitate to reach out, we’re here to help.
Sincerely,
The Nexcess Team
I was a client with LiquidWeb for 18…
I was a client with LiquidWeb for 18 years - during 17 years of that experience I would give them an A+
But they were bought out last year and support is now nonexistant. ALL KINDS OF ISSUES with my hosting, email issues as they have technical issues with virtual servers and multiple email addresses.
13 September 2025
Unprompted review
Reply from Liquid Web Inc.
Hi Muraco,
Thank you for sharing your experience and for trusting Liquid Web for 18 years. We truly value the long relationship we’ve had with you, and we’re sorry to hear that your recent experience did not meet the high standards we’ve worked hard to maintain.
We understand how important reliable support and communication are, especially when it comes to hosting and email services.
While our support structure has changed, we should have been more proactive in clarifying those changes and assisting you through the transition. We also regret the frustrations you encountered with your hosting and email, as well as during your downgrade and domain visibility requests.
We’ve already connected with you directly to review these concerns and ensure everything was addressed. Although your services have since been canceled, please know that our team is always here to help should you decide to return. We’d be glad to support you again in the future and assist during any transition period.
We sincerely appreciate your candid feedback, as it helps us improve and serve our customers better.
Sincerely,
The Liquid Web Team
The prompt response and politeness
The prompt response and politeness. Swift action, obeying the requests, Savina was at best
9 September 2025
Reply from Liquid Web Inc.
We love hearing this, thank you! Savina and our support team strive to deliver responsive, courteous service every time. We’ll be sure to pass along your kind words!
Sincerely,
The Liquid Web Team
Nexcess was Great. No More.
I have been a web developer for 20+ years and have been using Nexcess Wordpress Cloud Servers for over 10 years. I loved them. Mostly for their unparalleled over the phone, almost instant customer service. This year they removed that service in lieu of text only and I am about to relocate all my clients. It takes too long, they are obviously juggling multiple people on chat at the same time, they are not nearly as friendly or knowledgeable, the nickle and dime for everything now and just awful to deal with. Anyone can create decent servers. Their customer service set them apart. Now they are like everyone else. Below average.
8 September 2025
Unprompted review
Reply from Liquid Web Inc.
Hi Doron,
Thank you for taking the time to share your feedback and for being a loyal customer for so many years. We truly value your long-standing trust in Nexcess, and we’re very sorry to hear that your recent experiences have not lived up to the standard you’ve come to expect from us.
We understand how important fast, knowledgeable, and friendly support is, especially when you’ve relied on it for over a decade. While we’ve made some changes to how support is delivered, our commitment to providing exceptional service has not changed. We’re actively working to improve our chat experience so that it’s as efficient, responsive, and personal as our phone support has been in the past.
Your feedback about response times, the quality of interactions, and pricing is incredibly valuable. We’ll make sure it’s shared directly with our leadership team, as customer input plays a crucial role in shaping our service improvements.
We’d greatly appreciate the chance to talk with you directly and learn more about your specific challenges. Please reach out to us and we’ll make sure your concerns are addressed with the attention they deserve.
Thank you again for your candid review and for giving us the opportunity to improve. We hope we can regain your confidence.
Sincerely,
The Nexcess Team
WOW, LIQUID WEB IS GREAT!
WOW! Do I love Liquid Web!! I was up and running in 5 minutes. I got to speak directly to a Tech! The Sales Team was fantastic. My panel was up and running quickly!! What a difference from the previous hosting company that almost made me tear out my hair! LIQUID WEB, I LOVE YOU!!! Keep up the Good Work!
5 September 2025
Reply from Liquid Web Inc.
We’re so happy you had such a positive experience. Thank you for trusting us with your hosting needs!
Sincerely,
The Liquid Web Team
Adam was great
Adam was great. He was very knowledgeable, friendly and patient. He genuinely cared about solving the issues. Thats exactly how a good tech support rep should be.
4 September 2025
Reply from Liquid Web Inc.
Great support is our goal, and we’re glad Adam delivered that for you.
Sincerely,
The Liquid Web Team
Reply from Liquid Web Inc.
Short, sweet, and so appreciated! Thank you for recognizing our team’s efficiency and friendliness. We’ll make sure they see your feedback. We’re glad to have you with us.
Sincerely,
The Liquid Web Team
Avoid this company at all costs
I thought the company linked with Nexcess and with 24/7 support would be just what I need. Wrong!!! Avoid this company at all costs. It seems their support team has only one script. But unable to think outside the box and resolve the issue. What a joke!!
Sales teams are great but the tech team is completely useless. However, I'm pleased to say that after our complaint, all was resolved.
3 September 2025
Unprompted review
Reply from Liquid Web Inc.
Hi Ree Dee,
We’re truly sorry to hear about your experience and the frustration it caused. Your feedback is very important to us, and we’ve taken your concerns seriously.
After escalating your case to our support leadership, we identified that the downtime you experienced was caused by PHP max children errors. Unfortunately, this resulted in extended delays and communication gaps that fell short of our standards for timely resolution. We understand how disruptive this was for your site and your business, and we sincerely apologize.
To ensure this issue is fully resolved and does not recur, a senior technician has completed a comprehensive review of your site. This included not only addressing the PHP errors but also assessing additional opportunities to strengthen overall site stability and performance.
We value your trust and are committed to doing better. If you’d be open to it, we’d like the chance to speak with you directly to make sure your site is performing as expected and to restore your confidence in our team. Please reach out to us and we’ll ensure you’re connected with a senior member of our support staff right away.
Thank you again for sharing your experience. We’re committed to using this feedback to continue improving the quality of our support.
Sincerely,
The Liquid Web Team
Reply from Liquid Web Inc.
Hi Mike,
Thank you for taking the time to share your feedback! We’re thrilled that you found our support excellent. Our team takes great pride in delivering world-class service. We appreciate you choosing Liquid Web.
Sincerely,
The Liquid Web Team
Hosting is eh
Hosting is... eh. I'm on an outdated version of PHP while paying for premium hosting prices. Not great.
Customer support and billing is pretty bad though. I've been trying to get a response from customer support about billing for two weeks without a response, in the meantime, they over-billed me for the service I received.
Check your bills and make sure they bill you properly.
31 August 2025
Unprompted review
Reply from Liquid Web Inc.
Hello Brian,
Thank you for taking the time to share your feedback. We’re sorry to hear about your recent experience and understand how frustrating billing and plan concerns can be.
Our team has already reviewed your case in detail:
Billing & Refund: While the system applied charges based on the timing of your downgrade, we absolutely want to make this right. We’ve coordinated with our Billing and Finance teams, and a refund is already being processed for you.
Hosting Plan Options: You are currently on a legacy WordPress Spark plan. We recently introduced new Managed WordPress plans, and the ability to select these directly from your client portal will be available later this month. In the meantime, we’ve noted your request to move to the Spark – Launch plan, and we’ll ensure you’re supported through that transition. If you are charged extra on the next invoice before the new plan is available, we’ll apply credits to your account.
We truly value your business and patience while we finalize these updates. Our team will continue to monitor your case and follow up with you directly to make sure everything is resolved to your satisfaction.
Sincerely,
The Liquid Web Team
John was an absolute rock star finding…
John was an absolute rock star finding the needle in the haystack with regard to the 500 Internal Server Error. His thoughtful approach to figuring out the issue was excellent and very much appreciated. 6 out of 5 stars for John!!
29 August 2025
Reply from Liquid Web Inc.
Thank you for the glowing review! We’ll be sure to pass your praise along to John.
Sincerely,
The Liquid Web Team
I recently tried to order hosting from…
I recently tried to order hosting from this company, but my account was rejected right after payment with a vague explanation. The email I received only listed generic reasons like “IP blacklisting, previous problematic account status, or problems with the address/name” without telling me what the actual issue was.
I’ve never had problems with other hosting providers, so this felt unprofessional and frustrating. Instead of helping me resolve the situation, they just closed my account. If you need reliable and transparent service, I would recommend looking elsewhere.
28 August 2025
Unprompted review
Reply from Liquid Web Inc.
Hello Kristián,
Thank you for taking the time to share your experience. We sincerely regret that your interaction with us felt frustrating and unclear.
To provide context, your account was automatically flagged by our fraud prevention system, which is designed to protect our customers from potentially unauthorized or fraudulent transactions. When this occurs, our team makes every effort to verify accounts by reaching out directly. In your case, we attempted to contact you by phone to help resolve the issue by verifying your information, but we weren’t able to connect.
Because we didn’t receive confirmation at that time, the account was closed as a security measure. However, we’re glad to see that you were later able to complete an order successfully by providing verification, which allowed us to activate your account.
We understand how frustrating this must have been and appreciate your patience throughout the process. Transparency and reliability are extremely important to us, and we’ll continue improving our communication to ensure these types of situations are clearer and less stressful for our customers in the future.
If you have any further concerns or if there’s anything we can do to make your experience better, please don’t hesitate to reach out to our support team directly. We’re always here to help.
Sincerely,
The Liquid Web Team
Reply from Liquid Web Inc.
We’re glad you had a great experience with our staff!
Sincerely,
The Liquid Web Team
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