Support seems to be getting better since my last review ( support from overseas centres) - I usually get a guy called Andrew as well who is based in America and goes out of his way and doesn't paste r... See more
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Review summary
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Felix, Marco, & Bret were / are awesome and very attentive with their aggressiveness to get things done and move things forward... That is Peace of Mind to a Non-Techie :-) and why I felt comfortable... See more
Company replied
Sanju was AWESOME. He was kind, knowledgeable, thoughtful, quick - and did everything I needed: NDS, SPF, cPanel, WHM, DKIM, IMAP, SMTP - he set up everything for me, then sent me all the credentials... See more
Company replied
I've been with Liquid Web for many years. Their techs are smart, capable and can solve pretty much any problem I send their way with my hosting setup. They went the extra mile (or 100 miles in my case... See more
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Company details
Written by the company
Liquid Web is a hosting company totally devoted to web and cloud professionals like you. Growing businesses and the Designers, Developers, and Agencies who create for them. It’s our focus. And that focus translates to products, services, and support designed specifically for mission-critical sites, stores and applications. Our nearly 250+ experienced administrators, engineers, and technicians are dedicated and empowered to make your life easier so you can focus on the work you love. For us, it is all about Powering Your Business Potential™.
The Hosting Partner You Can Trust
Written by the company
- Focus on the Work You Love. Leave the Hosting to Liquid Web
- When your business relies on the web, you deserve a hosting partner you can rely on. We believe the more you need technology to fuel your business, the more you need expert, caring people to be there for you. Everyday, 24/7/365, our Liquid Web team is powering your content, commerce, and your potential. Why? So you can focus on your business and reach your goals. You can count on us.
Contact info
2703 Ena Drive, 48917, Lansing, United States
- 800-580-4985
- social@liquidweb.com
- liquidweb.com
4.1
Great
3K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Fast response. Excellent technical support with Alissa.
Fast response to my issue. Rep. Alissa was amazing. She was patient, thorough and pleasant to work with.
6 July 2025
Reply from Liquid Web Inc.
We’re delighted to hear this! Alissa will be thrilled to know her patience and thoroughness made such a positive impact. Thank you for your kind words. We’re always happy to help whenever you need us.
Sincerely,
The Liquid Web Team
Nexcess provides great service and is…
Nexcess provides great service and is very responsive to change requests for updating our website. Their history allows them to make recommendations which are extremely valuable.
1 July 2025
Unprompted review
Reply from Liquid Web Inc.
Thank you, Jim! We truly appreciate your continued partnership and kind feedback. It’s great to know our team’s experience and proactive recommendations add value to your website’s success. We look forward to supporting you for years to come.
Sincerely,
The Liquid Web Team
Reply from Liquid Web Inc.
Thank you for taking the time to share your experience! We’re so glad to hear that our support team met your expectations for excellence and promptness. We’re always here whenever you need us.
Sincerely,
The Liquid Web Team
I’ve asked them for years to fix emails…
I’ve asked them for years to fix emails issues as I pay a lot of money for a managed dedicated server. Liquid Web just doesn’t like to help customers! They are the ones who set these setting up originally and now that I asked for help they wouldn’t help. I will be switching to another dedicated server and a company that likes to help customers!
29 June 2025
Unprompted review
Reply from Liquid Web Inc.
Hi Jeff,
Thank you for sharing your feedback. We’re genuinely sorry to hear about your ongoing frustration with email issues and your recent support experience.
At Liquid Web, we strive to deliver exceptional service and proactive support, especially for our managed dedicated server customers. We regret that we haven’t met your expectations, and we take your concerns seriously. If our team was unable to assist in the way you hoped, we’d like to better understand where the process fell short so we can make things right and improve.
Email configurations can become complex over time due to evolving software, security standards, and third-party integrations, but we are always committed to doing everything within our scope of support to help resolve these issues.
If there's still an opportunity to assist you, we’d appreciate the chance. Please reach out to our team with your ticket details so we can review your case.
We’re grateful for the years you’ve spent with us, and while we’re disappointed to see you go, we truly wish you the best in finding a hosting provider that aligns with your needs. Your feedback helps us grow, and we hope to have the opportunity to serve you better in the future.
Sincerely,
The Liquid Web Team
Quick & Effective support
The support engineer quickly and effectively resolved the issue. Thank you!
27 June 2025
Reply from Liquid Web Inc.
Hi Shan, we’re happy to hear that our team resolved your issue quickly and effectively. Thanks for trusting us with your business. We’re always ready to help keep your ecommerce running smoothly!
Sincerely,
The Liquid Web Team
solid service, great support
that's a solid service with the addition of a great support. I've been using it for more than 10 years now and it has definitely withstood the test of time
23 June 2025
Reply from Liquid Web Inc.
Thank you, Romeo! Ten years is a milestone, and we’re honored to have earned your trust over that time. Your loyalty means a lot to us, and we’re proud to continue providing reliable service and support that stands the test of time.
Sincerely,
The Liquid Web Team
Reply from Liquid Web Inc.
Thank you, Sandra! Short and sweet, and we love it too. We’re thrilled you’re happy with your experience and appreciate your support.
Sincerely,
The Liquid Web Team
Reply from Liquid Web Inc.
Thank you for your kind words. We’re glad to hear that your issue was resolved quickly and that our team provided friendly, efficient service. We appreciate you choosing us!
Sincerely,
The Liquid Web Team
The LiquidWeb support team has saved me…
The LiquidWeb support team has saved me so many times since 2018, their skill set is just amazing. And they are fast, lightning fast at getting results. I continue to be thoroughly impressed by them.
10 June 2025
Reply from Liquid Web Inc.
Hi Lynn, thank you so much for your continued trust and loyalty since 2018! We’re thrilled to hear that our support team has been there for you time and again. Delivering fast, reliable, and expert help is exactly what we strive for, and it means a lot to know we’ve earned your confidence. We truly appreciate you being part of the Liquid Web family.
Sincerely,
The Liquid Web Team
Reply from Liquid Web Inc.
We’re glad to hear your SSL renewal went smoothly. Timely and reliable service is what we aim for, and we’re happy we could deliver. Thank you for your feedback!
Sincerely,
The Liquid Web Team
Nexcess company has changed for the worse
Nexcess moved all of their platforms and support. Customer support now requires you to log into your nexcess platform and create an email ticket. Reaching the correct area of support is a huge challenge. Chat generates AI Q/A blurbs, then directs you to 'submit a support ticket'. The managed WP platform now has problems with logins continuously. Too bad it used to be a great company.
9 June 2025
Unprompted review
Reply from Liquid Web Inc.
Hi Liz,
Thank you for taking the time to share your experience, and we’re genuinely sorry to hear that your recent interactions with Nexcess have left you feeling frustrated. We deeply value your feedback and take concerns like yours seriously.
Over the past year, we’ve made several changes to our platform and support systems to enhance long-term stability, security, and scalability. We understand that these changes may have caused confusion or made it feel harder to get the help you need, and for that, we sincerely apologize.
Our goal with the updated support structure is to connect you with the right experts more efficiently. That said, we recognize that not all experiences have matched that goal, and we’re actively working to improve the process and reduce any friction you’re encountering.
Regarding the Managed WordPress login issues you mentioned, that is absolutely not the experience we want our customers to have. Our support team is available 24/7 to investigate any persistent issues like this, and we’d love a chance to take a closer look and help resolve the problem for you.
We truly appreciate the trust you've placed in us over the years and would welcome the opportunity to restore your confidence in our service. Please don’t hesitate to reach out. We're here and ready to assist.
Warm regards,
The Nexcess Customer Success Team
Too long for a response
While the technicians that worked on my server were top notch, I am not impressed with how long it took to get responses. All day long, often after getting on chat and asking for an update.
My account number is 366139
Ticket number is 37510068
4 June 2025
Reply from Liquid Web Inc.
Hi Jason,
Thank you for taking the time to share your feedback. We're truly glad to hear that you found our technicians to be top-notch. We take great pride in the knowledge and dedication of our support team.
That said, we sincerely apologize for the delays you experienced in receiving timely responses. We understand how frustrating it can be to wait, especially when you're relying on fast updates to keep your business running smoothly. This is not the level of responsiveness we aim to provide, and your comments are being shared with our support leadership team to help us improve our communication processes.
We value your business and would love the opportunity to make this right. If you're open to it, please reach out to us with your ticket number or account details so we can take a closer look and follow up more personally.
Thank you again for your feedback, it helps us grow.
Sincerely,
The Liquid Web Team
The best customer service and help.
Basil M immediately went to work fixing an issue that had been bothering me for weeks. I couldn't believe how nice he was to help, AND that he kept me informed throughout the process. Liquid Web costs more than any of the other hosts that I've used in the past, but it's worth every cent because of people like Basil M who are there to help me solve problems that I have on my site. For reference - I'm a 71 year old woman who loves to write, but I graduated college BEFORE there were computers, so....I obviously could do damage trying to do it myself. Thank you, thank you, thank you.
5 June 2025
Reply from Liquid Web Inc.
Thank you so much for this wonderful feedback! We’re so happy Basil could resolve your issue and keep you informed every step of the way.
Our goal is to make hosting stress-free, no matter your technical background. We’ll make sure Basil knows how much you appreciated his help, and we’re honored to have you as part of the Liquid Web family.
Sincerely,
The Liquid Web Team
Kate T
Kate T. was the best technician / representative that I've worked with in all our years with Liquidweb! She was helpful, effective and helped identify possible issues/concerns without even being asked. She was also patient and had a great attitude.
30 May 2025
Reply from Liquid Web Inc.
What a wonderful shout-out for Kate! We’ll make sure she sees your kind words. She’ll be thrilled to know her professionalism and attention to detail made such a positive impact.
Thank you for choosing Liquid Web and for sharing your experience.
Sincerely,
The Liquid Web Team
Moved away to Hivium
We were with Liquidweb for over a decade and our experience from the last 3-4 years has been consistently bad. We are okay with email support and were not looking for phone support, but it took hours to respond to small requests. The server we had was over 7 years old and we were paying a hefty premium for it. Our prices were again raised in February by 12% and this was the final nail in the coffin. We have now moved away to a better host, where we are paying less for a latest generation server and which offers quick support.
5 May 2025
Unprompted review
Reply from Liquid Web Inc.
Hi Mateo,
Thank you for being a Liquid Web customer for over a decade. We genuinely appreciate the trust you placed in us for so many years. We're sorry to hear that your experience in recent years did not meet expectations, and we understand how disappointing that must have been, especially given your long history with us.
Timely support and fair value are cornerstones of what we aim to deliver, and it's clear we missed the mark in your case. While our team does strive to respond to all inquiries quickly, regardless of the support channel, we recognize that delays are frustrating and we take this feedback seriously.
Regarding pricing, we understand that any increase can be difficult. Our adjustments are driven by evolving infrastructure costs and our ongoing investment in service quality, security, and hardware. That said, we know how critical it is to align pricing with the value delivered.
We’re glad to hear you've found a solution that works better for your needs now. While it’s unfortunate to see you go, we truly wish you continued success with your new host. Should you ever consider returning, we’d be honored to show you how we’ve improved.
Sincerely,
The Liquid Web Team
We were migrating our sites to a brand…
We were migrating our sites to a brand new server. As a last step, we needed LiquidWeb's staff to perform a change to the network configuration (IP address swap.) Their timely response greatly reduced our anticipated down-time.
26 May 2025
Reply from Liquid Web Inc.
Hi Brent,
We appreciate you sharing your experience! Our team understands how important smooth migrations are, and we’re so pleased to know our timely response helped minimize downtime. Thank you for trusting us with your hosting.
Sincerely,
The Liquid Web Team
Support is non-existent
Support is non-existent. What was once the best on the web has deteriorated to worthless. The only way to contact support is through email (no longer offer phone support), and that goes unanswered for days, then they close the ticket without ever doing anything. This has happened several times.
I don't know, but suspect they have hackers working for them. When my website was hacked, changing my login and password had no effect. I lost my Instagram account and several others.
Stay away!!!
20 May 2025
Unprompted review
Reply from Liquid Web Inc.
Hi Gary,
Thank you for your feedback, and we’re truly sorry to hear about the experience you’ve described. This is not the standard of support or service we strive to provide, and we deeply regret that you’ve been left feeling frustrated and unsupported.
We take concerns like yours extremely seriously, especially when it comes to unresolved support tickets and potential security issues. Our goal is always to provide prompt and effective help, which we deliver via our ticket and chat channels. If tickets went unanswered or were closed without resolution, that’s absolutely not acceptable, and we’d like to investigate what went wrong.
Regarding the mention of account compromise, we understand how distressing it can be to experience security breaches. Please rest assured that we follow strict protocols and employ comprehensive security measures to protect customer data and infrastructure. Still, we want to fully review your case to understand what happened and assist however we can.
If you’re open to it, we’d appreciate the chance to speak with you directly. Please reach out to us with any ticket numbers or details so we can escalate this. Thank you again for bringing this to our attention.
Sincerely,
The Liquid Web Team
Signed up for a 2 year contract DISSAPOINTED
Signed up for a 2 year contract and now they dont even have over the phone support, support tickets take over 24hrs for a snail answer, Beware if you are looking for a good host
25 May 2025
Unprompted review
Reply from Liquid Web Inc.
Hi Ernesto,
Thank you for your feedback. We're truly sorry to hear that your experience hasn’t met expectations, especially after committing to a two-year contract with us. That trust means a great deal, and we regret that we haven’t delivered the level of responsiveness you deserve.
We remain committed to providing quick, knowledgeable support via our ticket and chat channels to help businesses of every size succeed online. We understand that waiting over 24 hours for a response is frustrating, especially when you're looking for swift resolution, and this is something we’re actively working to improve across all support queues.
We’d appreciate the opportunity to make this right. If you’re willing to share more details or a ticket number with us, we’ll make sure your concerns are escalated and addressed.
Thank you again for taking the time to share your experience. Your voice helps us grow and better serve our customers.
Sincerely,
The Liquid Web Team
Nexcess sitekeep & hosting
It's been a while that I'm using Nexcess Sitekeep service since then everything is a lot smoother. I'm in contact with Prabhat, through email and they have helped with problems pretty well. very happy with this service, you know there is a professional team beside you at the same time very budget friendly. their hosting is a great host as well, with 24/7 support. super happy with their services. thanks and keep the great job :)
20 May 2025
Unprompted review
Reply from Liquid Web Inc.
Thank you so much for your kind review, Eweb! We’re thrilled to hear that SiteKeep has made managing your sites easier and that Prabhat and our support team have been such a help. We’re proud to deliver expert service at a great value. Your feedback means a lot to us.
Sincerely,
The Liquid Web Team
Anissa is ALWAYS amazing
Anissa is ALWAYS amazing - she can solve my issues so fast and so kind! LOVE HER and her dedication to helping her customers!
21 May 2025
Reply from Liquid Web Inc.
Thank you for the wonderful feedback about Anissa! We agree, she’s a superstar. We’ll make sure she knows how much you appreciate her kindness and quick problem-solving.
We’re so glad she’s been able to make your experience a great one.
Sincerely,
The Liquid Web Team
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