Support seems to be getting better since my last review ( support from overseas centres) - I usually get a guy called Andrew as well who is based in America and goes out of his way and doesn't paste r... See more
Company replied
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Felix, Marco, & Bret were / are awesome and very attentive with their aggressiveness to get things done and move things forward... That is Peace of Mind to a Non-Techie :-) and why I felt comfortable... See more
Company replied
Sanju was AWESOME. He was kind, knowledgeable, thoughtful, quick - and did everything I needed: NDS, SPF, cPanel, WHM, DKIM, IMAP, SMTP - he set up everything for me, then sent me all the credentials... See more
Company replied
I've been with Liquid Web for many years. Their techs are smart, capable and can solve pretty much any problem I send their way with my hosting setup. They went the extra mile (or 100 miles in my case... See more
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Company details
Written by the company
Liquid Web is a hosting company totally devoted to web and cloud professionals like you. Growing businesses and the Designers, Developers, and Agencies who create for them. It’s our focus. And that focus translates to products, services, and support designed specifically for mission-critical sites, stores and applications. Our nearly 250+ experienced administrators, engineers, and technicians are dedicated and empowered to make your life easier so you can focus on the work you love. For us, it is all about Powering Your Business Potential™.
The Hosting Partner You Can Trust
Written by the company
- Focus on the Work You Love. Leave the Hosting to Liquid Web
- When your business relies on the web, you deserve a hosting partner you can rely on. We believe the more you need technology to fuel your business, the more you need expert, caring people to be there for you. Everyday, 24/7/365, our Liquid Web team is powering your content, commerce, and your potential. Why? So you can focus on your business and reach your goals. You can count on us.
Contact info
2703 Ena Drive, 48917, Lansing, United States
- 800-580-4985
- social@liquidweb.com
- liquidweb.com
4.1
Great
3K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Do not trust on this hosting provider…
Do not trust on this hosting provider they not take the backup of site regularly incase the virus attack they explain story ...support is horrible and when you ask for the backup they say its paid and option is not enable on server so no backup you have to take some module etc
its fraud company we fill
16 April 2025
Unprompted review
Reply from Liquid Web Inc.
Hi Sachin,
We're very sorry to hear about your experience and truly regret that you felt unsupported during a critical moment for your website. We understand how stressful it is to face issues like a virus attack, especially when you're expecting a safety net like backups to be in place.
That said, we also want to clarify that backup services are available through multiple options within our platform, both as included features on certain plans and as add-ons where additional customization or retention is required. However, they do need to be properly configured or activated to ensure regular backups are running. We realize this may not have been clearly communicated in your case, and for that, we sincerely apologize.
We never want any customer to feel misled or unsupported. If you're willing, we would love the opportunity to review your account, clarify what happened, and explore how we can make this right. Please reach out to us directly with any ticket numbers or details so we can investigate and follow up personally.
We appreciate your feedback, and we’re committed to learning from it so we can better serve every customer moving forward.
Sincerely,
The Liquid Web Team
Abdul Ameen responded with our request…
Abdul Ameen responded with our request completed within 10 minutes. That was from first response to completion email.
Great job.
14 April 2025
Reply from Liquid Web Inc.
We’re so happy to hear this, thank you for sharing! Providing fast, complete resolutions is always our goal, and your feedback shows we’re hitting the mark.
Thanks again for choosing Liquid Web!
Sincerely,
The Liquid Web Team
FUTURE OF LIQUIDWEB looks like in deep SHIT.
We are using liquidweb since 2004 and have recommended not less than 100 clients to them between 2004 to 2020.
During past 4-8 years, their service and support has gone from TOP NOTCH to PATHETIC.
Every other day our server becomes unresponsive, unplanned and uninformed maintenance becomes the excuse.
Back then till 2016 when any issue was reported - their response time was within minutes and their support team used to go an extra step to provide best possible support for the managed dedicated servers we were having.
The quality of service has started declining in the past few years.
2024-2025 - they don't care at all, they don't respond.
It seems, the senior management of LiquidWeb has lost it's focus.
- The company is employing dirty tactics to fetch out more and more money from existing customers
- Recently they increased the server prices by 25-30% *absolutely unfair trade practices.
- We have managed dedicated servers with you but your team is no longer cabable of managing the servers then why to pay extra for managed servers?
FUTURE OF LIQUIDWEB looks like in deep SHIT.
Message for LiquidWeb customers and those who are planning to use LiquidWeb:
If you care for your business, look for other hosting services providers.
11 April 2025
Unprompted review
Reply from Liquid Web Inc.
Hi Manish,
First and foremost, thank you for being a customer since 2004 and for the trust you placed in us over the years, including the many clients you referred. We deeply value the loyalty you've shown and the time you've taken to share such candid feedback.
We're sincerely sorry to hear how far your recent experiences have fallen short of the standard you once counted on, and it’s not something we take lightly. These concerns, particularly from someone with such a longstanding relationship with Liquid Web, underscore how vital it is that we listen and act.
We also hear your frustration regarding recent pricing changes. While we’ve made adjustments to account for rising infrastructure and support costs, we know that any increase must be met with consistently high value, and it’s clear from your comments that we have not lived up to that expectation in your case.
Please know that your message is being shared directly with our executive and support leadership teams. We want to better understand your account’s current state, the root causes of the downtime you've experienced, and where we’ve missed the mark on managed support.
If you’re open to reconnecting, we would appreciate the chance to speak with you directly. Please reach out to us with any account details or ticket IDs you feel we need to investigate. We want to take real action and hope to restore at least a measure of the trust we've lost.
Thank you again for your honesty. You’ve helped shape this company in the past, and your feedback will help us improve for the future.
Sincerely,
The Liquid Web Team
She listened and solved the problem…
She listened and solved the problem (blocked the ISPs of a Bot attack)
10 April 2025
Reply from Liquid Web Inc.
We’re glad to hear our team resolved the issue promptly and effectively. Listening carefully and acting quickly, especially in situations like a bot attack, is key to keeping your systems safe.
Thank you for recognizing our team’s efforts and for trusting Liquid Web with your hosting needs!
Sincerely,
The Liquid Web Team
Great company and great service
10 April 2025
Reply from Liquid Web Inc.
Hi Don,
Thank you for the kind words! We’re thrilled to hear that your experience has been consistently positive. Providing reliable service and genuine care for our customers is what we’re all about.
We appreciate your continued trust and support!
Sincerely,
The Liquid Web Team
Recent Experience with Nexcess
I recently submitted a support ticket to Nexcess for a website hosting issue, and I was genuinely impressed with the experience. Their team responded immediately and was able to resolve the problem incredibly quickly, even though I had only provided limited information in my request. Their efficiency and expertise made the process smooth and stress-free. Excellent customer service all around!
10 April 2025
Reply from Liquid Web Inc.
We’re delighted to hear that our team provided such a smooth and efficient experience! Quick, accurate resolutions are what we strive for, and it’s great to know our efforts helped keep things stress-free for you.
Thank you for your feedback and for choosing us host your site!
I have worked with Nexus for 10 years…
I have worked with Nexus for 10 years and the support is example area, always on time, patience, and detail is what I get and resolution on my problems is Enterprise grade. I recommend there’s any business that needs 7 x 24 support.
9 April 2025
Reply from Liquid Web Inc.
Hi Ed,
Thank you for your incredible loyalty over the past decade! We’re honored to have earned your trust and grateful for your kind words about our support team.
Providing detailed, timely, and enterprise-grade assistance is core to our mission, and it’s great to know this has consistently been your experience.
We truly value your partnership and look forward to continuing to support your business.
Review for LW Hosting Services
Review for LW Hosting Services
We, at EBOX SOLUTIONS, had an extremely disappointing experience with LW Hosting for both website and email hosting. Our websites were constantly going down—sometimes for days at a time—without any response or resolution from their team. This issue persisted for months, with our website going down for three days, coming back online, and then going down again, without any real solution being provided!
Their lack of responsiveness to customer issues is completely unacceptable. Additionally, we continued to receive spam emails daily, and they failed to resolve this problem as well. Based on our experience, we cannot recommend LW Hosting.
If you're considering working with them, please be warned—this kind of service will result in the loss of valuable customers. It's simply not worth the risk!
EBOX SOLUTIONS
3 April 2025
Unprompted review
Reply from Liquid Web Inc.
Hi EBOX Solutions,
Thank you for sharing this feedback. We’re truly sorry to hear about the difficulties you experienced with your website uptime and email hosting. This is not the level of reliability or responsiveness we aim to provide, and we understand how impactful these issues can be for your business.
If you're open to it, we would appreciate the opportunity to investigate what happened and work toward a resolution. Please reach out to us with your account details so our team can review your case in depth.
Your experience matters to us, and we’re committed to doing better.
Sincerely,
The Liquid Web Team
Everything
2 February 2025
Reply from Liquid Web Inc.
Hi Marcia,
Thank you for the 5-star review! We’re glad to hear everything met your expectations. If there’s ever anything we can do to make your experience even better, we’re always here to help!
Sincerely,
The Liquid Web Team
Senders of endless Chinese Alibaba type…
Senders of endless Chinese Alibaba type spam, all removal requests are ignored (not that I ever signed up to receive 30 emails per day)
9 April 2025
Unprompted review
Reply from Liquid Web Inc.
Hi Curly,
Thank you for bringing this to our attention, and we’re sorry for the frustration this has caused. We take spam concerns very seriously and would like to investigate this further to ensure your email address is removed from any unwanted communications.
Could you please reach out to us with the email address receiving these messages? We’d be happy to look into this if you're open to it.
Sincerely,
The Liquid Web Team
Reply from Liquid Web Inc.
Hi Igor,
Thank you for the kind words! We’re happy to hear our support team made a great impression. If you ever need assistance again, we’re here 24/7.
Sincerely,
The Liquid Web Team
Support team was responsive and caring
Support team was responsive and caring. They did all they could to try and resolve issues.
29 March 2025
Reply from Liquid Web Inc.
Thank you for sharing your experience! We’re delighted to hear our support team was attentive and did everything they could to assist you. Your satisfaction means a lot to us, and we’re always here if you need anything else.
Sincerely,
The Liquid Web Team
They installed my SSL cert
They installed my SSL cert lickity split. I've been doing business with Nexcess for more than 10 years and they still take care of business like they did back then.
26 March 2025
Reply from Liquid Web Inc.
Hi Larry,
Thank you for the great feedback! We’re glad to hear your SSL installation was quick and smooth. After more than 10 years with us, we’re grateful for your continued trust, and we’re always here to take care of business whenever you need us.
Sincerely,
The Liquid Web Team
Reply from Liquid Web Inc.
Thank you for the 5-star review! We’re delighted to hear everything was perfect. Please don’t hesitate to reach out if you ever need support, we’re here and happy to help.
Sincerely,
The Liquid Web Team
very good service but overpriced
31 March 2025
Unprompted review
Reply from Liquid Web Inc.
Hi Zainab,
Thank you for your honest feedback. We’re glad to hear you’ve had a positive experience with our service, and we truly appreciate you sharing your thoughts about pricing. We strive to provide high-value hosting backed by expert support you can rely on, and thank you again for taking the time to share your perspective.
Sincerely,
The Liquid Web Team
A Disappointing Decline After Over a Decade of Loyalty
As a long-time customer of Liquid Web—spanning over a decade and involving multiple companies, projects, and servers—I never thought I’d be writing a review like this.
For years, I confidently recommended Liquid Web to clients, colleagues, and business owners due to their reliable service, responsive support team, and robust infrastructure. Unfortunately, that is no longer the case.
I’ve had a single support ticket open for nearly "a full year". During that time, the issue has been repeatedly ignored, reopened, closed, or passed around without resolution. It has been escalated to different departments, yet I've received "zero meaningful responses" from support, management, or even corporate. Not even a courtesy check-in to acknowledge the delay or provide a timeline.
This isn’t a minor inconvenience—it’s a "major roadblock" that has prevented me from moving forward on a key project. I’ve been patient, respectful, and professional throughout, but after a year of silence and mismanagement, it’s clear that "Liquid Web has dropped the ball in a way that directly hurts my business".
Sadly, I can no longer recommend Liquid Web to my clients or business partners. The trust has eroded, and in a world where timely, accountable support is critical, this experience has been deeply disappointing.
If you’re a developer, agency, or business owner relying on technical support and uptime, I strongly advise "reconsidering your options." Things have changed, and not for the better.
1 July 2024
Unprompted review
Reply from Liquid Web Inc.
Hi there,
Thank you for taking the time to share such a detailed and thoughtful review. We’re deeply sorry to hear about your recent experience, especially after more than a decade of loyalty and partnership. A support ticket remaining unresolved for this long is unacceptable, and it’s clear we have fallen short of the standards you previously relied on.
Your feedback highlights a serious breakdown in communication and accountability. If you’re willing, please reach out with the ticket number or account details so we can review this more closely and see what went wrong.
We truly appreciate the trust you placed in us over the years, and we regret that we let you down. Thank you again for bringing this to our attention. We’re committed to improving and hope for the opportunity to rebuild your confidence in us.
Sincerely,
The Liquid Web Team
Excellent customer service and fast…
Excellent customer service and fast servers. Anytime there's an issue which is rare support is fast to fix the issue. Highly recommend for a premium web host.
26 March 2025
Reply from Liquid Web Inc.
Hi Russel,
Thank you for the wonderful review! We're thrilled to hear that you’re enjoying both our performance and our support experience. Quick, reliable service is exactly what we aim to deliver, and we’re grateful for your recommendation.
We’re here anytime you need us!
Sincerely,
The Liquid Web Team
We here at My Website Spot trust Max…
We here at My Website Spot trust Max Sallam and his team at Nexcess to make the management of WordPress hosting easier for us, so we can provide SEO and Ads services to our clients.
We have had to migrate several complex sites to the platform, and each of them came with a unique set of problems his team was able to help us resolve in a short amount of time.
Looking forward to the upcoming years of business.
26 March 2025
Reply from Liquid Web Inc.
Hi there,
Thank you for sharing such a thoughtful review! We’re thrilled to hear that Max and the Nexcess team have been able to support your migrations and help streamline your WordPress hosting needs.
Complex sites can come with complex challenges, and it’s great to hear that our team was able to resolve each one quickly and effectively.
We truly appreciate your trust and look forward to supporting your continued growth in the years ahead.
Sincerely,
The Liquid Web Team
Max Sallam of Nexcess is the go to guy
Max Sallam of Nexcess is the go to guy. He really knows what he is doing. He is kind, patient and gets the bugs ironed out. He was able to fix several things I was having problems with so that I can operate and I'm not very tech savvy at all.
I'm very happy with his expert service!
23 March 2025
Reply from Liquid Web Inc.
Hi George,
Thank you for the kind words! We’re delighted to hear that Max was able to help resolve the issues you were facing and provide patient, expert guidance. Making things easier, especially when you're not tech-savvy, is exactly what we strive for. We’re glad you’re happy with the service, and we’re here anytime you need support!
Great service! Quality Support!
Prompt and professional response on a case. Quality support service.
19 March 2025
Reply from Liquid Web Inc.
Hi there,
Thank you for the great feedback! We’re happy to hear that our response was prompt and professional. Providing high-quality support is our top priority, and we’re always here whenever you need assistance.
Thanks again for choosing us!
Sincerely,
The Liquid Web Team
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