Livens LTD Reviews 

190
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 131 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service and the professional, helpful staff who are knowledgeable and make interactions pleasant. Many reviewers highlight the fast delivery, often noting products are as described, well-stocked, and competitively priced. The ordering process is frequently described as easy and smooth, with good communication regarding order progress and quick resolution of any issues. However, some customers experienced significant delivery delays, with items not arriving as expected or due to dispatch errors.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the swift and fast delivery... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent and faultless... See more

Product

Customers consistently note positive experiences with product, often praising the wide range of top products,... See more

Staff

Clients share positive opinions on staff, consistently describing them as helpful, friendly, and... See more

Order

Reviewers mention positive feedback about order, highlighting the ease of the online ordering process and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered an fx impact m3 magazine on back order. Livens arranged for this to be delivered to me direct from SGC to speed up delivery. Although it took a little longer than hoped I put this down to the... See more

Rated 5 out of 5 stars

Very Friendly staff, I dealt with Peter at the shop who was great, also Chris was also superb on the phone a couple of times,all staff I spoke with were all very professional in their Firearm knowledg... See more

Company replied

Rated 5 out of 5 stars

I've ordered a few products off Livens LTD and never had a problem. Ordering was easy and straightforward, product was as described and excellent quality. Delivery was fast and delivered within the t... See more

Rated 5 out of 5 stars

Simple ordering process and one of the few places that had these in stock and at an excellent price. Ordered late on Wednesday night received on Saturday afternoon with free delivery!

Company replied


Company details

  1. #9 of 11 best companies in Gun shop

Written by the company

Livens LTD is a specialist retailer based in Burton upon Trent, Staffordshire, UK, offering a comprehensive range of firearms, air rifles, and related accessories. Our diverse selection caters to various applications, including hunting, sport shooting, and recreational use. We are dedicated to guiding customers in selecting the right firearm or airgun tailored to their specific needs, all while ensuring full compliance with UK firearms legislation and prioritising safety. Beyond firearms and air arms, Livens LTD provides expert services such as firearm servicing, repairs, and maintenance. Our store also stocks a wide array of accessories, including ammunition, optics, hunting apparel, and cleaning equipment. We are committed to delivering quality products and exceptional customer service to meet all your shooting and outdoor needs.


Contact info

  • High Street 101, DE14 1LJ, Burton-on-Trent, United Kingdom

  • livens.co.uk

4.8

Excellent

TrustScore 5 out of 5

190 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.8

All reviews

(190)

132 reviews in the last 12 months

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Rated 5 out of 5 stars

Great customer service.

Great customer service.i ordered the wrong part from there online store.Phoned up and explained my mistake, returns delivery note email to me then the correct part for my rifle sent out next day at no extra charge.Brillint service I will definitely be using there service's again.Great

19 May 2026
Rated 5 out of 5 stars

Great service as always

Livens are great.

Plenty of items in stock and always do their best to fulfil an order including recently sending me an item directly from their stockist to speed things up

26 May 2026
Rated 5 out of 5 stars

I ordered a 44” Buffalo river gun bag…

I ordered a 44” Buffalo river gun bag which I’m sure your site said it was in stock. Then received a call form you saying it wasn’t in stock. The caller was very helpful and pleasant I must say. So I went for the 46” in the end. Then received a email saying it was on its way. I’m very impressed!! with your customer service. Will shop with you again.

25 May 2026
Rated 5 out of 5 stars

I called the shop and asked for same…

I called the shop and asked for same information about the MTD field stock for my tikka t3x 204 and the chap was very helpful and gave me the product codes for the stock and the mag needed. Ordered and turned up 2 days later well packaged so hat off for that. The stock for its cost is spot on and worth every penny so well done MDT.

20 May 2026

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