Livens LTD Reviews 

192
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 131 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being very friendly, knowledgeable, and helpful, making interactions pleasant and professional. Many reviewers also highlight the excellent service, smooth ordering process, and the wide range of quality products available. The company is consistently commended for its prompt and fast delivery service, with many orders arriving quickly and well-packaged. However, some customers also noted issues with order fulfillment, including receiving only partial orders or experiencing significant delays. A few people mentioned that items took much longer than expected to arrive, with some orders not being delivered even after several weeks.

What people talk about most

Delivery service

People report positive experiences with delivery service, frequently praising its speed and efficiency, with... See more

Service

Clients share positive opinions on service, frequently highlighting its excellence, helpfulness, and... See more

Product

Customers consistently note positive experiences with product, often praising the wide range of top products,... See more

Staff

Customers had positive experiences with staff, consistently describing them as helpful, friendly, and... See more

Order

Users describe positive interactions with order, highlighting the ease of online ordering and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered an fx impact m3 magazine on back order. Livens arranged for this to be delivered to me direct from SGC to speed up delivery. Although it took a little longer than hoped I put this down to the... See more

Rated 5 out of 5 stars

Very Friendly staff, I dealt with Peter at the shop who was great, also Chris was also superb on the phone a couple of times,all staff I spoke with were all very professional in their Firearm knowledg... See more

Company replied

Rated 5 out of 5 stars

I've ordered a few products off Livens LTD and never had a problem. Ordering was easy and straightforward, product was as described and excellent quality. Delivery was fast and delivered within the t... See more

Rated 5 out of 5 stars

Simple ordering process and one of the few places that had these in stock and at an excellent price. Ordered late on Wednesday night received on Saturday afternoon with free delivery!

Company replied


Company details

  1. #9 of 11 best companies in Gun shop

Written by the company

Livens LTD is a specialist retailer based in Burton upon Trent, Staffordshire, UK, offering a comprehensive range of firearms, air rifles, and related accessories. Our diverse selection caters to various applications, including hunting, sport shooting, and recreational use. We are dedicated to guiding customers in selecting the right firearm or airgun tailored to their specific needs, all while ensuring full compliance with UK firearms legislation and prioritising safety. Beyond firearms and air arms, Livens LTD provides expert services such as firearm servicing, repairs, and maintenance. Our store also stocks a wide array of accessories, including ammunition, optics, hunting apparel, and cleaning equipment. We are committed to delivering quality products and exceptional customer service to meet all your shooting and outdoor needs.


Contact info

  • High Street 101, DE14 1LJ, Burton-on-Trent, United Kingdom

  • livens.co.uk

4.8

Excellent

TrustScore 5 out of 5

192 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(192)

126 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant Gun Shop

Brilliant gun shop, very helpful staff, replied to emails quickly. Smooth, quick service purchasing a firearm and having it sent by RFD with plenty of updates provided.

5 January 2026
Rated 5 out of 5 stars

Ordered an fx impact m3 magazine on…

Ordered an fx impact m3 magazine on back order. Livens arranged for this to be delivered to me direct from SGC to speed up delivery. Although it took a little longer than hoped I put this down to the time of year and SGC not Livens (and it arrived on Christmas eve :-) . All communications around my order were dealt with promptly and professionally. I would definitely recommend ordering for Livens gun shop.

1 December 2025
Rated 5 out of 5 stars

Great company to deal with

Great company to deal with, I always ring up before purchasing to make sure the item I'm after is in stock. Their goods are always priced good. Service is excellent, always have time for me. A pleasure to deal with.

4 December 2025

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