Ordered an fx impact m3 magazine on back order. Livens arranged for this to be delivered to me direct from SGC to speed up delivery. Although it took a little longer than hoped I put this down to the... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very Friendly staff, I dealt with Peter at the shop who was great, also Chris was also superb on the phone a couple of times,all staff I spoke with were all very professional in their Firearm knowledg... See more
Company replied
I've ordered a few products off Livens LTD and never had a problem. Ordering was easy and straightforward, product was as described and excellent quality. Delivery was fast and delivered within the t... See more
Simple ordering process and one of the few places that had these in stock and at an excellent price. Ordered late on Wednesday night received on Saturday afternoon with free delivery!
Company replied
Company details
- #9 of 11 best companies in Gun shop
Written by the company
Livens LTD is a specialist retailer based in Burton upon Trent, Staffordshire, UK, offering a comprehensive range of firearms, air rifles, and related accessories. Our diverse selection caters to various applications, including hunting, sport shooting, and recreational use. We are dedicated to guiding customers in selecting the right firearm or airgun tailored to their specific needs, all while ensuring full compliance with UK firearms legislation and prioritising safety. Beyond firearms and air arms, Livens LTD provides expert services such as firearm servicing, repairs, and maintenance. Our store also stocks a wide array of accessories, including ammunition, optics, hunting apparel, and cleaning equipment. We are committed to delivering quality products and exceptional customer service to meet all your shooting and outdoor needs.
Contact info
High Street 101, DE14 1LJ, Burton-on-Trent, United Kingdom
- livens.co.uk
4.8
Excellent
194 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
great service all round
23 May 2026
swiftservice exact item i ordered will…
swiftservice exact item i ordered will definatley use livens again
21 May 2026
I called the shop and asked for same…
I called the shop and asked for same information about the MTD field stock for my tikka t3x 204 and the chap was very helpful and gave me the product codes for the stock and the mag needed. Ordered and turned up 2 days later well packaged so hat off for that. The stock for its cost is spot on and worth every penny so well done MDT.
20 May 2026
MDT Oryx M-lok side panels
I've ordered a few products off Livens LTD and never had a problem. Ordering was easy and straightforward, product was as described and excellent quality. Delivery was fast and delivered within the time stated.
I wouldn't hesitate to use Livens LTD again.
19 May 2026
Great friendly staff
15 May 2026
From ordering to delivery
From ordering to delivery, the process was easy, and professional. The site was easy to navigate, and information clear. All communication was professional, and easy to follow. A well rin Company.
20 May 2026
Outstanding service as usual
Outstanding service as usual, I have bought shooting related products in person and online and have received the same level of service on all of the occasions that I have had interactions with the staff or information being relayed in regards to my online purchases that is being sent by a courier.
10 out of 10
19 May 2026
Quick delivery of the item I wanted
Quick delivery of the item I wanted, I would buy from them again
20 May 2026
Great service the staff couldn’t be…
Great service the staff couldn’t be more helpful.
Very prompt service.
14 May 2026
Excellent hassle free service I can…
Excellent hassle free service I can highly recommend and I'll be definitely going back to them.
Many thanks 😊
19 May 2026
Fast and efficient
Fast and efficient service with quick delivery and item well packaged.
16 May 2026
Shop closed despite calling to check
Edit:
Following the company’s response, I’ve updated my review score as this was clearly due to circumstances outside their control.
That said, a simple note on the door explaining the situation would have saved me waiting around for over an hour.
Original review:
I called ahead to check an item was in stock and confirmed the shop was open until 5pm. I mentioned I’d be there in a couple of hours and was told, “Great, see you later.”
I then made a 2-hour drive to Burton, arriving at around 3pm - well within their stated opening hours - only to find the shop closed and locked up.
I tried calling again and knocked on the windows, then waited for over an hour, but there was no response and no sign of anyone returning.
After that, I had no choice but to drive the 2 hours back home.
Very disappointing experience, especially after calling ahead and receiving confirmation.
18 April 2026
Unprompted review
Reply from Livens LTD
Updated :
Dear Customer,
Can you let us know which product are you after , if its not firearm or explosive , I can offer you free postage.
Thank you for taking the time to get in touch, and please accept our sincerest apologies for the experience you had on your recent visit.
We completely understand how frustrating this must have been, particularly after you called ahead to confirm we were open and then made a two-hour journey to reach us. On this occasion, our early closure was the result of an unexpected power cut affecting the local area. With no electricity, we were unable to operate safely or securely and had no choice but to close the premises until power was restored — something that was entirely outside of our control. This is not the experience we ever want for our customers, and we are truly sorry that your journey was wasted as a result.
Very good and friendly team
Very good and friendly team, good communication. Highly recommended.
5 February 2026
My 'go to' gun shop
My 'go to' gun shop. Good products, good stock, no nonsense. All good!
2 February 2026
Great service very quick postage
Great service very quick postage
Will definitely use again
2 February 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.