I have used Livi many times. My last appointment was a very good experience. The GP was polite, well informed and she answered all my questions without rushing me. I managed to have an appointment the... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
After failing to get an appointment time on my first attempt I tried very early in the morning and was given a next day call. Doctor was helpful and responsive, gave me a prescription and good advice.... See more
It was lovely to finally get to speak to a Dr online but I hated the previous try which required me to key in a pin given an hour before…it timed me out and did not renew the pin This time I did no... See more
Needed to speak to a GP to seek advice following a hospital visit. Lovely GP - very attentive, helpful and gave good advice. Had to quickly review quite a bit of information in addition. 5/5 for t... See more
Company details
Written by the company
Livi is a video GP service that gives you access to same-day GP appointments, from home work or on the go. With Livi, you can get medical advice, prescriptions and referrals to further services quickly. Prescriptions are delivered to your chosen pharmacy - usually within 2 hours. Livi is available to everyone in the UK and is available free on the NHS to nearly 5 million patients.
Contact info
Capital Tower, 91 Waterloo Road, SE1 8RT, London, United Kingdom
- 02038703029
- support@livi.co.uk
- livi.co.uk
4.3
Excellent
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Fast response and same day or next day…
Fast response and same day or next day appointments available. Friendly doctors, very helpful and informative. Easy to book, would definitely recommend
23 March 2026
Unprompted review
My preferred GP service
My preferred GP service
Timely, efficient, proactive.
12 March 2026
Unprompted review
Use them first
You alw
ays get an appointment when you need it. They are fast, helpful and reliable with advice and service. I will always use Livi before my doctor's surgery.
19 March 2026
Unprompted review
I was really impressed with this…
I was really impressed with this service. My surgery appointment was going to take ages so I thought I would try this. Got an appointment for the next day. The doctor video called rather than the 'econsult' from my surgery that just replied to me with a text with no chance of discussion. The Livi doctor then arranged for a prescription at my normal pharmacy that was there within minutes. Would definitely use again
13 March 2026
Unprompted review
The doctor was very thorough .
The doctor was very thorough .I felt taken seriously and cared for .She advised me that I needed a face to face appointment which I have now attended and received treatment for the condition.
10 March 2026
Unprompted review
Easy to get an appointment to fit…
Easy to get an appointment to fit around me. Doctor was lovely and explainede everything
2 March 2026
Unprompted review
Not impressed
Not impressed, GP practice encourages online service. First time, I booked an appointment for this afternoon 1 hour late and still no call appointment dropped from the system.
25 February 2026
Unprompted review
Very quick to book had to wait for a…
Very quick to book had to wait for a month to see at my Doctor surgery. Booked for next day. Very good service Doctor was very helpful and went out of the way to get things sorted
23 February 2026
Unprompted review
Easy to get an appointment and prescription
Great service. My son had a flare up of his eczema and we needed some stronger steroid creams. Went onto Livi, added the details and uploaded photos. Had an appointment within an hour. This was Friday at midday so maybe this was a quieter time? There were several appointments available. The doctor was brilliant. Sorted us out with some creams and we collected them from our local pharmacy straight away. Cannot fault the service.
20 February 2026
Unprompted review
Providing great access to GP services
So easy to book and lots of availability.
The GP was friendly, professional and very helpful.
10 February 2026
Unprompted review
Excellent on live service
Have always found the service very good. Quick and easy to find suitable appointments. The GPs are very professional and can resolve issues quickly.
9 February 2026
Unprompted review
Exactly what I needed
4 February 2026
Unprompted review
Very happy
Very happy. I was called by the doctor. She anwered all my questions. Calming things down as was thinking i had something very bad going on. But it was not after all.
15 November 2025
Unprompted review
The doctor I spoke to was very nice
The doctor I spoke to was very nice, understood my problems, and helped me.
27 January 2026
Unprompted review
Responsive and informed serviceThe appointment to speak direct online…
The appointment to speak direct online with a GP was quick and easy to set up . A referral onwards was set up quickly after the LIVI call.
27 January 2026
Unprompted review
Very easy to use App
Very easy to use App, convenient and expert help. To top it all had video call within 24 hours and all without leaving home.
13 January 2026
Unprompted review
I always use Livi
I always use Livi
They’re polite well informed and I never have to wait long. Highly recommend
My own doctors always say appointments are full & offer me an appointment two weeks later
21 January 2026
Unprompted review
A very good alternative to a Surgery long waiting appointment
I have used Livi many times. My last appointment was a very good experience. The GP was polite, well informed and she answered all my questions without rushing me. I managed to have an appointment the following day instead of having to wait for nearly 3 weeks! This saved me a lot of anxiety as I wanted to have some explanation about an abnormal blood test result.
14 January 2026
Unprompted review
Same day GP appointment
Same day GP appointment. On time. Listened to. Follow up planned and investigations requested. Would recommend.
13 January 2026
Unprompted review
A really worthwhile addition to the…
A really worthwhile addition to the face to face GP session. Well organised. Clear booking and notification and follow-up.
9 January 2026
Unprompted review
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