Livi Reviews 

1,378
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 132 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and convenience, often highlighting the ease of booking appointments quickly, sometimes even for the same or next day. People appreciate the professional, knowledgeable, and empathetic staff who listen attentively and provide helpful advice. The user experience is frequently described as straightforward and easy to navigate, making it a valuable alternative for medical consultations. However, some customers also noted occasional difficulties with appointment availability, experiencing delays or cancellations without prior notice. A few people mentioned waiting longer than expected for a GP to become free, or finding only inconvenient slots available, leading to frustration.

What people talk about most

Service

Customers consistently note positive experiences with service, often praising its convenience, efficiency,... See more

Staff

People report positive experiences with staff, consistently praising doctors and GPs for being professional,... See more

Booking process

Reviewers highlight positive aspects of the booking process, finding it easy and straightforward to schedule... See more

User experience

Reviewers mention positive feedback about user experience, consistently describing it as easy, quick, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have used Livi many times. My last appointment was a very good experience. The GP was polite, well informed and she answered all my questions without rushing me. I managed to have an appointment the... See more

Rated 4 out of 5 stars

After failing to get an appointment time on my first attempt I tried very early in the morning and was given a next day call. Doctor was helpful and responsive, gave me a prescription and good advice.... See more

Rated 4 out of 5 stars

It was lovely to finally get to speak to a Dr online but I hated the previous try which required me to key in a pin given an hour before…it timed me out and did not renew the pin This time I did no... See more

Rated 4 out of 5 stars

Needed to speak to a GP to seek advice following a hospital visit. Lovely GP - very attentive, helpful and gave good advice. Had to quickly review quite a bit of information in addition. 5/5 for t... See more


Company details

  1. Health & Medical

Written by the company

Livi is a video GP service that gives you access to same-day GP appointments, from home work or on the go. With Livi, you can get medical advice, prescriptions and referrals to further services quickly. Prescriptions are delivered to your chosen pharmacy - usually within 2 hours. Livi is available to everyone in the UK and is available free on the NHS to nearly 5 million patients.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(1,378)

133 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

GP didn't turn up

Waited an hour, GP didnt attend. No response from the support line. Very poor service. I shall be complaining to the appropriate regulator and my GP.

2 January 2026
Unprompted review
Rated 4 out of 5 stars

Prescription review

My first appointment was cancelled and not sure why. Luckily it was not urgent but managed to get another one with in a few days. Doctor was polite and helpful.

31 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Appointment within 24 hours. Really felt was being listened to. Received a call from dr following day to check I’d followed up on next steps.

29 December 2025
Unprompted review
Rated 5 out of 5 stars

Very efficient service

Very efficient service. Booking was easy and the appointment happened the following day. The Doctor video called me exactly on time, listened well and was very reassuring and insightful. She prescribed medication which was available moments later, at my local Pharmacy. I would definitely recommend Livi

22 December 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Although the call was slightly later than booked time.., the doctor took the time to go through my issues.. reviewed these against a recent blood test.., explained health problems I have.. and advised on one I didn’t know I had as my doctors hadn’t contacted me

20 December 2025
Unprompted review
Rated 4 out of 5 stars

Mostly a great service.

The GPs that are in the service are great. And only short waiting times. However, I have been cancelled a couple of times as, presumably, clinics were running over. This wasted me considerable time waiting for the appointment only for it to be cancelled. But when I’ve got through, it’s been fine. My suggestion is to book an early appointment.

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Got an appointment straight away and…

Got an appointment straight away and the doctor passed the information on to my surgery so that I could get things resolved. This was a great help as you cannot get an appointment at my surgery due to having to call on the on day and not being able to get through

12 December 2025
Unprompted review
Rated 5 out of 5 stars

Dr Wright was aware of the reason…

Dr Wright was aware of the reason contact had been made and acknowledged this. This shows insight was there and compassion and support was readily provided. Thank you very much.

8 December 2025
Unprompted review
Rated 1 out of 5 stars

Total waste of time doctor doesn’t…

Total waste of time doctor doesn’t understand about person illness can’t prescribe medicine 💊 looks like unqualified doctor wasted my 3 days now I have to make another appointment to see my local gp to get my medicine

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Livi could have saved my life

Livi could have saved my life! Couldn't get a doctors appointment, had a livi, held phone camera literally to my throat, doctor told me to get straight to hospital! I did 4 hours later had a small op to remove an abscess from my throat. Luckily they caught it before it spread and removed it all.

25 November 2025
Unprompted review
Rated 5 out of 5 stars

Very impressed

I was sceptical at first but I was very impressed with the service I received. I received an appointment within a couple of days and the issue resolved.

24 November 2025
Unprompted review

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