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Rated 5 out of 5 stars

Very efficient service. Quick to respond to messages and delivered very promptly. Everything was well packed and with care. Product was as described online. I would highly recommend the company and w... See more

Company replied

Rated 5 out of 5 stars

Made an impromptu visit to Solihull, always pop into Liv’s it’s a stunning shop….. Fell in love with Sherwood furniture and purchased a dining table and matching unit. The whole experience was sea... See more

Company replied

Rated 5 out of 5 stars

Absolutely Beautiful Shop! So many gorgeous items, it's hard to decide what to buy. The staff are the most friendly and helpful; always going the extra mile with lots of personal touches. As far as s... See more

Company replied

Rated 5 out of 5 stars

The service and quality at Liv's second to none. I ordered furniture online and whilst I was a little apprehensive, it exceeded my expectations completely! The quality of the product was incredible, a... See more

Company replied

Company details

  1. Decoration and Interior Design Store

Written by the company

Liv's aspire to bring you the coolest collection of original, distinctive and on-trend homewares and quality furniture with realistic (and tempting) prices. A family run independent store founded By Liv and Michael Cole, based in Solihull. Liv's bricks & mortar shop reflects Liv's Scandinavian outlook on life, with its relaxed welcoming and friendly vibe. We work with a wonderful creative team (they're the ones who create the amazing displays in the shop). Kate, Gina, Jess and the team take pleasure in welcoming you in store, whilst all things web shop take place in house too. Our delivery team Steve and Owen take pride in delivering your furniture. We sometimes use our trusted couriers to deliver further afield. Most of us lead a hectic lifestyle, and I hope to bring you little pockets of beauty, sunshine and happiness to you everyday life. Be this through a scented candle, a soft throw, a hand-thrown ceramic mug or a dining table for entertaining friends and family, which will stand the test of time. My aim is to do so in a way that's a fine balance of quality and price. Whether in store or here online, you're guaranteed an ever-changing interior collection inspired by travel and nature with a Scandinavian perspective, and a homely welcome. See you soon! Love Liv x


Contact info

4.9

Excellent

TrustScore 5 out of 5

214 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(214)

33 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The most inspirational

The most inspirational , trend setting and original shop. Friendly helpful staff who offer you great interior advice and confidence in your choices.

5 June 2024
Unprompted review
Liv's logo

Reply from Liv's

Thanks so much for your lovely words Lynne! We love hearing about our customers own interior ideas and so you are always very welcome! Best wishes,
Erin @ Liv’s🍓

Rated 5 out of 5 stars

The Liv’s Experience 😊

I have written reviews previously but can’t stress enough what a fabulous experience shopping at Liv’s is. I love popping into the shop where there is a very professional/helpful approach combined with a relaxed and happy vibe which always creates a lovely atmosphere. The quality and variety of goods on sale at Liv’s is amazing, it is truly a shopping experience not to be missed. They also have an excellent website that can obviously be used for ordering goods but also gives a very comprehensive insight into what makes this delightful shop so unique.

27 May 2024
Rated 5 out of 5 stars

The best customer service

Great, efficient customer service. Such a pleasure in the online market to deal with accessible and understanding retailers.

12 May 2024
Liv's logo

Reply from Liv's

Thanks so much for your kind review Angela - I'm delighted that our lovely team resolved the web order hiccup for you happily! Thanks again, Kate @ Liv's

Rated 5 out of 5 stars

Fantastic service

Fantastic service, great products.

9 May 2024
Liv's logo

Reply from Liv's

Hi Fiona,
Thanks so much for your 5 star review! We are so pleased you’re happy with your experience shopping with us! ☀️

Rated 5 out of 5 stars

Great service

Items delivered promptly and very well packaged.

1 May 2024
Liv's logo

Reply from Liv's

Hi Judy,
Thanks so much for your 5 star review! We are so pleased you’re happy with your web order!
Best wishes, Erin @ Liv’s ☀️

Rated 4 out of 5 stars

Really pleased with product

Really pleased with product, delivery took rather long!

9 April 2024
Liv's logo

Reply from Liv's

Hi Paul, Thank you for taking the time to review us, I’m really glad you are pleased with your product!
I checked back on your order, to see what went awry with delivery and it seems your order was fulfilled by us on the same day you placed the order, so I’m very sorry your delivery expectations weren’t met on this occasion - once it’s in the hands of the courier it’s out of our control I’m afraid. Thanks, again Kate @ Liv’s

Rated 5 out of 5 stars

Well packaged arrived quickly

Well packaged arrived quickly. Great quality products I love the wax melts 😍

1 April 2024
Liv's logo

Reply from Liv's

Hi Lynn, thanks so much for your 5 star review!
We are so pleased your items arrived safely. Our wax melts are a favourite with other customers and the team here, so we are thrilled you love them too.
Best wishes,
Erin @ Liv’s 🌞

Rated 5 out of 5 stars

Product colour was spot on

Product colour was spot on. Delivery was on time. Loved the message which felt nicely personal. And it was great to see the packaging was reused so no unnecessary bulk or waste.

29 March 2024
Liv's logo

Reply from Liv's

Hi,
Thanks so much for your lovely review! We are so pleased you are happy with your web order!
Best wishes, Team Liv's

Rated 5 out of 5 stars

The most beautiful shop

The most beautiful shop, helpful staff and excellent customer service. Unfortunately I can’t get in as often as I would like to do, but their online shopping site is amazing, and they package everything like it’s a precious gift, and the hand written note is just the extra mile! 💝

15 March 2024
Liv's logo

Reply from Liv's

Hi, thanks so much for your lovely review! We are so pleased you are happy with your experience shopping in store with us and online! We look forward to welcoming you back in store soon!
Best wishes,
Team Liv's x

Rated 5 out of 5 stars

5* shop 5 * staff a

5* shop 5 * staff a. beautiful shop travel
from
Evesham to go there

25 February 2024
Liv's logo

Reply from Liv's

Thank you so much for your kind review! Hopefully see you again soon!😊

Rated 5 out of 5 stars

Nicest store in Solihull

Best decoration items in our house comes from this store. Really nice store with good taste and quality. Good prices too.

3 March 2024
Unprompted review
Liv's logo

Reply from Liv's

Thank you so much for taking the time to write this lovely review! We really appreciate it😊

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. I was made aware of shipping times from purchase and when I contacted seller the response was very quick and solved my issue. Really happy, would recommend and will use again. Many thanks

20 February 2024
Liv's logo

Reply from Liv's

Hi Abbi,
Thanks so much for your lovely review! We are so pleased you are happy with your experience shopping with us.
Best wishes,
Erin @ Liv’s ☀️

Rated 5 out of 5 stars

Lovely picture frame excellent quality…

Lovely picture frame excellent quality very rustic. I love my purchase. I definitely recommend Liv's... Thank you for a lovely picture frame ❤

2 February 2024
Liv's logo

Reply from Liv's

Thanks so much for your lovely review Samantha. We are thrilled you’re happy with your purchases!
Best wishes,
Team Liv’s🛍🩷

Rated 5 out of 5 stars

A lovely product

A lovely product, perfect for a very sentimental picture. Arrived in good time and it is great quality.

9 December 2023
Liv's logo

Reply from Liv's

Hi, thanks so much for your lovely review! So glad you are pleased with your buys!🌞

Rated 5 out of 5 stars

Highly recommend

Ordered a set of 6 glasses. Really good price compared to other prices. Really nicely wrapped with a hand written thank you for purchase letter.

Definitely recommend this company.

15 December 2023
Unprompted review
Liv's logo

Reply from Liv's

Hi Caroline,
Thanks for your lovely review!
So pleased you were happy with your order!
Best wishes,
Team Livs☀️

Rated 4 out of 5 stars

A good experience with this company…

A good experience with this company sent out and received within a week

4 December 2023
Liv's logo

Reply from Liv's

Thanks so much for your review! We are so glad your items arrived safely!
Best wishes,
Team Liv's

Rated 5 out of 5 stars

Fabulous

Beautiful items delivered promptly.

9 December 2023
Liv's logo

Reply from Liv's

Thank you for your kind review Fiona!
Team Liv’s

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