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Rated 5 out of 5 stars

Very efficient service. Quick to respond to messages and delivered very promptly. Everything was well packed and with care. Product was as described online. I would highly recommend the company and w... See more

Company replied

Rated 5 out of 5 stars

Made an impromptu visit to Solihull, always pop into Liv’s it’s a stunning shop….. Fell in love with Sherwood furniture and purchased a dining table and matching unit. The whole experience was sea... See more

Company replied

Rated 5 out of 5 stars

Absolutely Beautiful Shop! So many gorgeous items, it's hard to decide what to buy. The staff are the most friendly and helpful; always going the extra mile with lots of personal touches. As far as s... See more

Company replied

Rated 5 out of 5 stars

The service and quality at Liv's second to none. I ordered furniture online and whilst I was a little apprehensive, it exceeded my expectations completely! The quality of the product was incredible, a... See more

Company replied

Company details

  1. Decoration and Interior Design Store

Written by the company

Liv's aspire to bring you the coolest collection of original, distinctive and on-trend homewares and quality furniture with realistic (and tempting) prices. A family run independent store founded By Liv and Michael Cole, based in Solihull. Liv's bricks & mortar shop reflects Liv's Scandinavian outlook on life, with its relaxed welcoming and friendly vibe. We work with a wonderful creative team (they're the ones who create the amazing displays in the shop). Kate, Gina, Jess and the team take pleasure in welcoming you in store, whilst all things web shop take place in house too. Our delivery team Steve and Owen take pride in delivering your furniture. We sometimes use our trusted couriers to deliver further afield. Most of us lead a hectic lifestyle, and I hope to bring you little pockets of beauty, sunshine and happiness to you everyday life. Be this through a scented candle, a soft throw, a hand-thrown ceramic mug or a dining table for entertaining friends and family, which will stand the test of time. My aim is to do so in a way that's a fine balance of quality and price. Whether in store or here online, you're guaranteed an ever-changing interior collection inspired by travel and nature with a Scandinavian perspective, and a homely welcome. See you soon! Love Liv x


Contact info

4.9

Excellent

TrustScore 5 out of 5

214 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(214)

33 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My most favourite shop!

We come to the NEC and Solihull once a year for Cake International. And we always crown our stay with shopping at Liv's.
The people are always friendly and welcoming, the atmosphere is warm and inspiring. There are so many beautiful things to look at and sometimes I am happy we travel by plane, because otherwise I would buy so much more...

3 November 2024
Unprompted review
Rated 5 out of 5 stars

Another great purchase

Always delivered on time. Wrapped well and eco friendly. Like the personal note too. Thanks again.

20 October 2024
Liv's logo

Reply from Liv's

Thanks so much for your lovely review! 🩷

Rated 5 out of 5 stars

Beautiful item

Beautiful item . Wrapped with care. Arrived on time

19 October 2024
Liv's logo

Reply from Liv's

Hi Fiona, thanks so much for your lovely review! So pleased you were pleased with your items! Best wishes,
Erin @ Liv’s 🌷🛍️

Rated 5 out of 5 stars

Great product pumpkins

Great product . As described and timely delivery.

11 October 2024
Liv's logo

Reply from Liv's

Hi Martin, thanks so much for your 5 star review! We are thrilled your pumpkins arrived quickly and safely!🎃
Best wishes,
Erin @ Liv’s

Rated 5 out of 5 stars

Great service

Great service, lovely packaging!

20 September 2024
Liv's logo

Reply from Liv's

Hi Shelley,
Thanks so much for your lovely review! Best wishes,
Erin @ Liv’s 🌷

Rated 5 out of 5 stars

A wonderful company

A wonderful company ! I bought the most beautiful dining table and bench from Livs and when I say it’s the most perfect table I really mean it! As well as everyone who works there being soooo helpful! It’s such a beautiful shop and if I lived closer I would be there all the time! I would highly recommend visiting, thank you so much to all of the team at Livs you’ve completed my home x

1 October 2024
Unprompted review
Liv's logo

Reply from Liv's

Hi Lia, we are thrilled you’re happy with your furniture and the service you received! Thanks so much for your lovely review, it means so much! Best wishes, Erin @ Liv’s 🌞

Rated 5 out of 5 stars

Great product and service

Great service, personal touch. Great product.

25 September 2024
Liv's logo

Reply from Liv's

Hi Tracy,
Thanks so much for your 5 star review, we really appreciate it! So glad you’re happy with your purchases! ☀️ Best wishes, Team Liv’s

Rated 5 out of 5 stars

Lovely coat hooks

Lovely coat hooks. Well packaged and delivered on time. Thank you

24 September 2024
Liv's logo

Reply from Liv's

Hi Lisa,
We are pleased you’re happy with your buys! Thanks so much for the lovely review! Best wishes, Erin @ Liv’s ☀️🌼

Rated 5 out of 5 stars

Great communication

Great communication, quality products and fast delivery

14 September 2024
Liv's logo

Reply from Liv's

Hi Mel, thanks so much for your lovely review!
Best wishes,
Erin @ Liv’s 💐

Rated 5 out of 5 stars

Black & white kimono.

Beautiful,well made kimono.
Received super quickly!

14 September 2024
Liv's logo

Reply from Liv's

Hi Susie, our kimonos are fabulous! We are so pleased you love them too! Thanks for your lovely review! Best wishes,
Erin @ Liv’s 🍓

Rated 4 out of 5 stars

Gisela Graham Ceramic Pumpkins

Absolutely beautiful item, well wrapped and I perfect condition. Really pleased with my purchase. Delivery driver sadly didn't leave a card in door to say where item was but otherwise really pleased with my item and the lovely note inside! Thank you so much.

10 September 2024
Liv's logo

Reply from Liv's

Hi Paula, so pleased you were happy with your purchases, once the parcel has left our building delivery is out of our hands. So pleased they arrived safely! Thanks so much for your lovely review. Best wishes, Erin @ Liv’s 🎃🎃

Rated 5 out of 5 stars

Fast and professional service

Fast and professional service - from purchase to receiving the very well packaged item!

26 August 2024
Liv's logo

Reply from Liv's

Hi Michelle, so pleased you’re pleased with your buys! Thank you for your lovely review! Best wishes, Erin @ Liv’s 🛍️

Rated 5 out of 5 stars

Lovely quality picture frames at a very…

Lovely quality picture frames at a very reasonable price. Delivered on time and packaged really well, Liv's are a great company I would use again.

18 August 2024
Liv's logo

Reply from Liv's

Hi Penny, thanks so much for your lovely words and we are pleased you’re happy with your purchases! Best wishes, Erin @ Liv’s ☀️🍓

Rated 5 out of 5 stars

Fabulous tea towles

Fabulous tea towles. Arrived quickly and beautifully packed. Also excellent customer service. Thank you.

7 August 2024
Liv's logo

Reply from Liv's

Hi Lyn
Thank you so much for the lovely review. We are delighted you are happy with your products and our service!
Best Wishes
Katie @Liv’s 🩷

Rated 5 out of 5 stars

My order arrived beautifully (and…

My order arrived beautifully (and carefully) wrapped and with a handwritten note on the delivery sheet. Well done for making customers feel special.

22 July 2024
Liv's logo

Reply from Liv's

Hi Mike
Thank you so much for the lovely review and so glad you are happy with our service. We hope to see you again soon!
Best Wishes
Katie @Liv’s 🩷

Rated 5 out of 5 stars

Brilliant service.

Super simple website to use and package was delivered promptly, safely and with a cute little handwritten thank-you message.

20 July 2024
Liv's logo

Reply from Liv's

Hi Riya
Thank you so much for the lovely review. We are so pleased you are happy with the package received and hope to see you again soon!
Best Wishes
Katie @Liv’s 🩷

Rated 5 out of 5 stars

Excellent company

Excellent company. Great communication and great product (table lamp). It was so well packaged and arrived quickly. Would definitely recommend Livs 👍🏻👍🏻

3 July 2024
Liv's logo

Reply from Liv's

Hi, really glad you’re happy with your product. Thank you for the lovely review. Best wishes, Katie @ Liv’s 🌞

Rated 5 out of 5 stars

Amazing!

I had a bit of trouble with emails so contacted customer services who were very helpful. Excellent communication throughout the transaction.
Over the moon with the speed of delivery, quality of the product- just everything is excellent about this company.

4 July 2024
Unprompted review
Liv's logo

Reply from Liv's

Hi Amy,
Thanks so much for your lovely review and the service you received from our little team.
Best wishes,
Erin @ Liv’s 🌷

Rated 5 out of 5 stars

Quick delivery

Quick delivery, all wrapped in tissue paper, a really personal touch !
And the kitchen roll holder, just perfect 👌

24 June 2024
Liv's logo

Reply from Liv's

Hi Kay,
Thanks so much for your lovely review!
We are thrilled you're happy with your experience shopping with us!
Best wishes,
Erin @ Liv's

Rated 5 out of 5 stars

Amazing company with beautiful…

Amazing company with beautiful products. Kate went over and above regarding an order I placed and the goods arrived the next day and beautifully wrapped. Highly recommended and I would buy from them again.

18 June 2024
Unprompted review
Liv's logo

Reply from Liv's

Thanks so much for your kind review Kellie! So happy you are delighted with your products and our service too!
Jess @ Liv's!

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