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Rated 5 out of 5 stars

Very efficient service. Quick to respond to messages and delivered very promptly. Everything was well packed and with care. Product was as described online. I would highly recommend the company and w... See more

Company replied

Rated 5 out of 5 stars

Made an impromptu visit to Solihull, always pop into Liv’s it’s a stunning shop….. Fell in love with Sherwood furniture and purchased a dining table and matching unit. The whole experience was sea... See more

Company replied

Rated 5 out of 5 stars

Absolutely Beautiful Shop! So many gorgeous items, it's hard to decide what to buy. The staff are the most friendly and helpful; always going the extra mile with lots of personal touches. As far as s... See more

Company replied

Rated 5 out of 5 stars

The service and quality at Liv's second to none. I ordered furniture online and whilst I was a little apprehensive, it exceeded my expectations completely! The quality of the product was incredible, a... See more

Company replied

Company details

  1. Decoration and Interior Design Store

Written by the company

Liv's aspire to bring you the coolest collection of original, distinctive and on-trend homewares and quality furniture with realistic (and tempting) prices. A family run independent store founded By Liv and Michael Cole, based in Solihull. Liv's bricks & mortar shop reflects Liv's Scandinavian outlook on life, with its relaxed welcoming and friendly vibe. We work with a wonderful creative team (they're the ones who create the amazing displays in the shop). Kate, Gina, Jess and the team take pleasure in welcoming you in store, whilst all things web shop take place in house too. Our delivery team Steve and Owen take pride in delivering your furniture. We sometimes use our trusted couriers to deliver further afield. Most of us lead a hectic lifestyle, and I hope to bring you little pockets of beauty, sunshine and happiness to you everyday life. Be this through a scented candle, a soft throw, a hand-thrown ceramic mug or a dining table for entertaining friends and family, which will stand the test of time. My aim is to do so in a way that's a fine balance of quality and price. Whether in store or here online, you're guaranteed an ever-changing interior collection inspired by travel and nature with a Scandinavian perspective, and a homely welcome. See you soon! Love Liv x


Contact info

4.9

Excellent

TrustScore 5 out of 5

214 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(214)

33 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great personal service

Great personal service. Which is refreshing today. Good product.

3 April 2023
Liv's logo

Reply from Liv's

That’s such a lovely review! Thank you very much from everyone @TeamLiv’s😊

Rated 5 out of 5 stars

I was really pleased with my purchase…

I was really pleased with my purchase from Liv’s. It was excellent quality. Matched the image on their website. It arrived on time, packaged well & with a kind message inside too. I have ordered from Liv’s before, & will definitely order from them again.

24 March 2023
Liv's logo

Reply from Liv's

Thanks so much for your kind review! We're delighted that your happy with your order.
Kate @ Liv's

Rated 5 out of 5 stars

Fab little store

Lovely store! My mugs were packaged well and it was great to have updated tracking info all the way through. Would recommend! :)

10 March 2023
Liv's logo

Reply from Liv's

That’s great to hear! What a lovely review, Thank you 😊

Rated 5 out of 5 stars

Made an impromptu visit to Solihull

Made an impromptu visit to Solihull, always pop into Liv’s it’s a stunning shop…..
Fell in love with Sherwood furniture and purchased a dining table and matching unit.
The whole experience was seamless, storing the furniture until we were ready, then delivering to our home some 35 miles away.
The furniture is beautiful quality and real value for money
Cannot fault this shop, a shining light in the retail world ❤️

19 February 2023
Unprompted review
Liv's logo

Reply from Liv's

What a wonderful review, thank you so much! ❤️

Rated 5 out of 5 stars

Beautiful items from a friendly independent store

Items arrived as pictured/ described on the website and were packed with care (no accidental breakages).

They are a lovely addition to our home.

The personalised note with the order is a lovely touch too.

9 February 2023
Liv's logo

Reply from Liv's

Thanks for your kind and informative review Chaneice. As an indie business, we really appreciate this kind of lovely feedback. I'm glad that you've enjoyed your shopping experience with us! Erin @ Liv's

Rated 5 out of 5 stars

Excellent service

Excellent service. Packaged really well with a cute touch.

2 February 2023
Liv's logo

Reply from Liv's

Thanks so much for your kind review Zahra! Kate @ Liv's

Rated 5 out of 5 stars

Very affordable and professional

Very affordable, professional and easy to use. Which in my book makes for an excellent purchase. I could not be happier.

I rarely buy glasses online as it's such a worry that they'll arrive undamaged but these glasses were very well wrapped and delivered by courier and all 6 in pristine condition.

27 January 2023
Liv's logo

Reply from Liv's

Thanks so much for your kind review Lucy, I'm so glad that the team wrapped your order safe & sound and that the glasses arrived perfectly!
Thanks again, Kate @ Liv's

Rated 3 out of 5 stars

Incorrect order sent

Received an order that wasn't mine. Human errors I understand, however GOP failure and made to wait for my refund until collection of incorrectly delivered items had been returned. I order from small companies purposely to support. Great products, not a great experience,

31 December 2022
Liv's logo

Reply from Liv's

Hi Rosie,

Thanks for taking the time to review us. I understand how frustrating it can be when human errors happen and I sincerely apologise. We have taken on board your feedback and will review our processes if this kind of rare occurrence happens in the future.
Thanks again,
Kate @ Liv's

Rated 5 out of 5 stars

Lovely table

My lovely table from Liv`s was delivered today. I am so pleased with it. The service from beginning to end was so friendly, helpful and professional. I love this shop and cannot wait for the next outing to Solihull to take home some more treats.

10 January 2023
Unprompted review
Liv's logo

Reply from Liv's

Thanks so much for your glowing review Kay! I'm so glad you love your new table too,
Thanks again, Kate @ Liv's

Rated 5 out of 5 stars

Quality service and products

Great website, easy ordering process and speedy free delivery. Items received well wrapped and of excellent quality with a personalised handwritten note which was a nice touch. Excellent after sales service too which defines a quality company.

7 December 2022
Liv's logo

Reply from Liv's

Thanks so much for taking the time to review us Sandra! This kind of lovely feedback makes all the difference to independent businesses like ourselves.
Thanks again, Kate @ Liv's

Rated 5 out of 5 stars

Excellent Customer Service

Customer service is excellent, my query was responded to immediately and a solution was offered which worked great. Very friendly and helpful. with great products at great prices.

2 December 2022
Liv's logo

Reply from Liv's

Thank you so much for your review Paula, We are really pleased you've had a great experience with our little team!
Kate @ Liv's

Rated 5 out of 5 stars

Lovely items

Lovely items, received very quickly. Always order or pop into the shop, such a lovely place to shop.

7 December 2022
Liv's logo

Reply from Liv's

Thank you for your kind review Jenna!
Kate @ Liv's

Rated 5 out of 5 stars

A small order

A small order, but packaged and delivered promptly. Thank you.

1 December 2022
Liv's logo

Reply from Liv's

Thank you for your kind review! Kate @ Liv's

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