LIV Watches Reviews 

227
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and design of the watches, often highlighting their premium feel, craftsmanship, and aesthetic appeal. Many people also commend the outstanding customer service, noting the helpfulness and personalized approach from the team, which fosters loyalty. The efficient delivery service and smooth overall user experience further contribute to high satisfaction, making the purchasing process enjoyable and seamless for consumers. However, some customers also noted specific issues with product performance. A few people experienced watches losing time or fogging up, and others felt the product quality did not meet expectations, describing it as feeling cheap.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the watches for their gorgeous... See more

Quality

Clients share positive opinions on quality, with many reviewers describing the watches as gorgeous,... See more

Customer service

Users describe positive interactions with customer service, often highlighting it as outstanding, top-tier,... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the incredible promptness in... See more

User experience

Customers consistently note positive experiences with user experience, with many describing the entire... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve had this watch for 2 months and decided to take it on holiday with me to Greece. I’ve got various watches and my Christopher Ward C60 Trident is my normal go to holiday watch due to price point a... See more

Company replied

Rated 5 out of 5 stars

The watch I bought from LIV is fast becoming my favorite. I have many watches. The watch is very comfortable and looks amazing. The customer service is really second to none. Chaz, one if the owners e... See more

Company replied

Rated 5 out of 5 stars

I recently bought the LIV P-51 Pilot’s Man O’ War Ti Chron, and it has exceeded my expectations. The titanium case is incredibly light yet feels strong and well-built on the wrist, making it comfortab... See more

Company replied

Rated 5 out of 5 stars

My new watch arrived in my living room about 24 hours after I bought it. Their promptness in shipping is incredible. The watch is absolutely beautiful and I liked it so much I bought another one toda... See more

Company replied


Company details

  1. Watch Manufacturer

Written by the company

Swiss-Made & Swiss-powered men's watches, using Sellita & ETA movements combined with premium materials. We are the best value micro-brand in Swiss watchmaking today.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

227 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(227)

56 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent quality watches

First of all Liv has the best customer service. Call them and they pick up right away, and they are very friendly. The quality and look of the Liv watches are of high standard. They can be worn casual or for dress. I highly recommend this company.

12 May 2026
Unprompted review
LIV Watches logo

Reply from LIV Watches

Thank you, David! Picking up the phone and being genuinely friendly is something we care about deeply, so this means a lot. A watch that works just as well casual or dressed up is exactly what we set out to build. We appreciate the recommendation and are glad to have you in the LIV family.

Chaz, Co-founder

Rated 5 out of 5 stars

These watches are simply the best.

These watches are simply the best.
I have just received the GRAVEL CACTUS GRAY AUTO. Easy to wear, easy to read, light and very different from any other watch I have. Massively understated, but massively different too, so it stands out as remarkable.

23 April 2026
Unprompted review
LIV Watches logo

Reply from LIV Watches

Thank you, Gareth! Understated but unmistakably different is exactly the line we walk with the Gravel, so hearing yours stands out as remarkable is the best compliment. Easy to wear and easy to read, built to feel like nothing else on the wrist. Enjoy the Cactus Gray, and welcome to the LIV family.

Ernest, LIV Concierge

Rated 5 out of 5 stars

The watches are very nice to behold

The watches are very nice to behold. I purchased my first LIV time piece the P-51 Gold Finger. It is $2782 delivered to my door. The customer service is great. I purchased the watch off their website and a couple hours after I changed my mind on what version I wanted. They have a text line I got immediate response confirming the cancel my order and replace the order for the Gold Finger Version. The request was taken and I got email confirmation and I got a refund for the difference between the cost of the 2. $53 was refunded and the next day my watch arrived at 5:46pm just hours after ordering the watch. Granted I live in Ft Lauderdale and it shipped from Miami the next city over. You can not go wrong with this company. Quality and service you will be happy with. No buyer’s remorse. I am genuinely happy with my investment in this limited production time piece. Rose gold infused titanium case ceramic bezel chronograph dial blue. Alligator blue band. Very stylish.

27 April 2026
Unprompted review
LIV Watches logo

Reply from LIV Watches

Thank you, Mark! Catching an order change within a couple of hours and getting the Gold Finger to your door the next day is exactly the concierge experience we aim for. That rose gold titanium with the blue dial is a real head-turner, so wear it proudly. No buyer's remorse is the highest praise we can get, and we're glad to have you in the LIV family.

Connor, LIV Concierge

Rated 5 out of 5 stars

My experience with LIV Watches

My experience with LIV Watches has been excellent. I ordered an P51 Big Pilot. Received it on 4/24. The Customer Service follow up has been top tier. Chaz and the LIV team have been outstanding to work with. I would highly recommend the LIV Watch product and experience to anyone. Join the LIV family.

25 April 2026
Unprompted review
LIV Watches logo

Reply from LIV Watches

Thank you for the kind compliment and recommendation, Anthony. We are very happy to hear that you are loving your P-51! 😊

Rated 5 out of 5 stars

I can honestly say that your company…

I can honestly say that your company makes a excellent watch though i can not afford one at this time but I ran across the empty case it came in with manual and inserts

22 April 2026
Unprompted review
LIV Watches logo

Reply from LIV Watches

Thank you, Robert, that means a lot. We put real care into every detail, right down to the case and the inserts, so it's great that even those made an impression. We'd love to welcome you to the LIV family whenever the time is right for you.

Chaz, Co-founder

Rated 5 out of 5 stars

This watch is totally my go to watch

This watch is totally my go to watch! The quality the look is spot on. It will not be my last LIV watch. The delivery packaging, and the communication from LIV speaks volumes.

15 April 2026
Unprompted review
LIV Watches logo

Reply from LIV Watches

We are very pleased to hear you are loving your watch and considering adding more to your colletion, WG. Thank you!

Rated 5 out of 5 stars

The customer service of LIV Watches is…

The customer service of LIV Watches is 100% amazing! The quality of their watches is also 100% amazing! This is so rare today, but yes, I am motivated to buy another watch!

14 April 2026
Unprompted review
LIV Watches logo

Reply from LIV Watches

Thank you for your review and kind compliments, Michael. We are happy to hear you are loving your LIV watch and the LIV experience. 😊

Rated 5 out of 5 stars

I bought a Venom and Panda

I bought a Venom and Panda . I presently have Rolex's and Omega watches . I was looking for a high end looking watch .That also was exciting .
💥 I found it !!LIV watches are beautiful they are great weight and look special .
Every one compliments me about my Venom yellow watch . The panda I have not worn yet . Great watch !!!

1 April 2026
Unprompted review
LIV Watches logo

Reply from LIV Watches

We are very happy you found us and are loving your LIV beauties. 😊 Thank you!

Rated 1 out of 5 stars

Overpriced cheap watch

I bought a dive watch and it sits in my dresser it loses about ten minutes in eight hours and the power reserve doesn’t make it over night. At the price point of this watch it is very disappointing.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

My experience with LIV is one of the…

My experience with LIV is one of the best experiences I’ve had purchasing any luxury item online. The watch came within two days. The same day that I ordered, a representative from LIV reached out to me to thank me and ensure that I had a great experience purchasing the item. They also left me their number in case I had any issues with the product at all. Once the product came, I was pleasantly surprised by how well made the product was. I will be buying from LIV from now on.

27 March 2026
Unprompted review
LIV Watches logo

Reply from LIV Watches

Thank you for the kind compliments, Jarrod. We are very happy to hear that you are loving the LIV experience and your new LIV timepiece. 😊

Rated 5 out of 5 stars

Wife bought me a P-51 for Christmas

Wife bought me a P-51 for Christmas. Outstanding quality and beautiful watch. top tier customer service.

22 March 2026
Unprompted review
LIV Watches logo

Reply from LIV Watches

Your wife is a great gifter, Bill! We are happy to hear you are loving your P-51. 😊 Thank you!

Rated 5 out of 5 stars

LOVE LIV !

Great experience from ordering to delivery! Friendly, accommodating, knowledgeable staff make the customer experience even better! I Love my new LIV watch ! From the beautiful design to the incredible craftsmanship, this is now my everyday watch ! I definitely will be adding to my collection with more LIV watches in the near future !

4 March 2026
Unprompted review
LIV Watches logo

Reply from LIV Watches

Thank you, Jack, and welcome to the everyday-wear club! Friendly, knowledgeable service plus a watch you reach for daily is exactly what we're after. We can't wait to help you add the next LIV to your collection.

Ernest, LIV Concierge

Rated 1 out of 5 stars

International Buyer Says NO

Outstanding sales process and marketing however when you are an international buyer it's virtually impossible to get a battery replaced even tho Liv Promotes the fact you can go to any Swiss manufacturer: these Swiss makers will not touch the Liv Brand. Liv falsely claim it is a lifetime replacement free of charge, but to do that you need to send it to Miami for that service, too costly from Australia. Marketing claims are misleading to say the least. I have been trying to communicate with LIV Concierge and they have now stopped communicating with me. Pathetic - DO NOT buy this brand as an international purchaser. Absolutely no help, old CHAZ talks himself up online however i think he is a fictious character as he wont or cannot contact me to sort this out.
Poor service - what a shame as it is actually a nice piece. Back to TAG i say
(I have lots of emails backing up my poor experience)

22 January 2026
Unprompted review
Rated 5 out of 5 stars

I had a great shopping experience with…

I had a great shopping experience with LIV Watches from start to finish.
The ordering process was smooth and straightforward.
Delivery was quick and exactly as promised.
I really appreciated the frequent and accurate order updates along the way.
The communication from the LIV team was excellent and very reassuring.
Any questions I had were answered promptly and professionally.
It’s clear that customer service is a top priority for them.
The whole experience felt transparent and well-organized.
Shopping with LIV was stress-free and enjoyable.
I would absolutely recommend LIV Watches to anyone looking for a premium watch and outstanding service.

7 January 2026
Unprompted review
LIV Watches logo

Reply from LIV Watches

Thank you, Vyacheslav! We are happy to hear that you are enjoying the LIV experience. 😊

Rated 5 out of 5 stars

Wearing my LIV watch genuinely feels…

Wearing my LIV watch genuinely feels like an honor, and I can say without hesitation that this is a solid 5-star experience from a brand I am truly proud to represent as an ambassador. From the moment I opened the box, everything about the watch --its presentation,craftsmanship,and overall presence on the wrist-made it clear that this is a timepiece and a brand I can stand behind with complete confidence.

7 January 2026
Unprompted review
LIV Watches logo

Reply from LIV Watches

Thank you, Oscar. We consider ourselves blessed to have you as a LIV fan. 😊

Rated 5 out of 5 stars

Love my new watch GX1 Chrono

Looked at the website and finally made the choice of colour/style to go for, paid, received clear communication from the LIV team, sent tracking details and the watch turned up within 3/4 working days, really happy with everything, would definitely buy from again, just which one to pick!

2 January 2026
Unprompted review
LIV Watches logo

Reply from LIV Watches

We are happy to hear you are loving your GX1 Chrono, Ade! Thank you! 😊

Rated 5 out of 5 stars

Amazing product from an amazing company.

Received my new GX-AC on Christmas day, the second I opened it, I knew it was going to be the new favorite of my collection. The watch looks and functions amazing, so.smooth. Have received multiple compliments on it already. Customer service has also impressed me. Seems that LIV cares deeply about your experience with their beautiful watches. Can't wait for my next one!

25 December 2025
Unprompted review
LIV Watches logo

Reply from LIV Watches

Thank you, Nate! Nothing beats a LIV under the tree, and we're thrilled the GX-AC became the instant favorite of your collection. Compliments plus service that lives up to the watch is exactly what we aim for. Welcome to the LIV family, and we can't wait for your next one.

Connor, LIV Concierge

Rated 5 out of 5 stars

Beautiful watch!

I ordered this watch for my husband as a Christmas gift, it's beautiful!
He loves it, I love it , we both are very happy. I appreciate the ease of ordering and the quick delivery, especially during the busy holiday season. Thank you!

25 December 2025
Unprompted review
LIV Watches logo

Reply from LIV Watches

We are happy to hear your husband is loving his watch, Shari. 😊 Thank you for gifting LIV! 🙏

Rated 5 out of 5 stars

What a wonderful watch

What a wonderful watch. I proud of it

21 December 2025
Unprompted review
LIV Watches logo

Reply from LIV Watches

We are happy to hear that you are proud of your Black Full Lume GX Divers, Joshi! 😊 Thank you!

Rated 5 out of 5 stars

I recently bought the LIV P-51 Pilot’s…

I recently bought the LIV P-51 Pilot’s Man O’ War Ti Chron, and it has exceeded my expectations. The titanium case is incredibly light yet feels strong and well-built on the wrist, making it comfortable for all-day wear. The aviation-inspired dial is bold, detailed, and easy to read, with a chronograph layout that feels functional rather than cluttered. Everything about the watch feels premium—from the smooth pushers to the precise timekeeping. It has a rugged, confident presence without being overdone. This is a watch that clearly reflects quality craftsmanship, thoughtful design, and a passion for performance.

12 December 2025
Unprompted review
LIV Watches logo

Reply from LIV Watches

We are happy to hear that you are loving your Man O' War P-51, Keya. Thank you for the taking the time to share your thoughtful feedback. 🙏

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look