LIV Watches Reviews 

226
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and design of the watches, often highlighting their premium feel, craftsmanship, and aesthetic appeal. Many people also commend the outstanding customer service, noting the helpfulness and personalized approach from the team, which fosters loyalty. The efficient delivery service and smooth overall user experience further contribute to high satisfaction, making the purchasing process enjoyable and seamless for consumers. However, some customers also noted specific issues with product performance. A few people experienced watches losing time or fogging up, and others felt the product quality did not meet expectations, describing it as feeling cheap.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the watches for their gorgeous... See more

Quality

Clients share positive opinions on quality, with many reviewers describing the watches as gorgeous,... See more

Customer service

Users describe positive interactions with customer service, often highlighting it as outstanding, top-tier,... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the incredible promptness in... See more

User experience

Customers consistently note positive experiences with user experience, with many describing the entire... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve had this watch for 2 months and decided to take it on holiday with me to Greece. I’ve got various watches and my Christopher Ward C60 Trident is my normal go to holiday watch due to price point a... See more

Company replied

Rated 5 out of 5 stars

The watch I bought from LIV is fast becoming my favorite. I have many watches. The watch is very comfortable and looks amazing. The customer service is really second to none. Chaz, one if the owners e... See more

Company replied

Rated 5 out of 5 stars

I recently bought the LIV P-51 Pilot’s Man O’ War Ti Chron, and it has exceeded my expectations. The titanium case is incredibly light yet feels strong and well-built on the wrist, making it comfortab... See more

Company replied

Rated 5 out of 5 stars

My new watch arrived in my living room about 24 hours after I bought it. Their promptness in shipping is incredible. The watch is absolutely beautiful and I liked it so much I bought another one toda... See more

Company replied


Company details

  1. Watch Manufacturer

Written by the company

Swiss-Made & Swiss-powered men's watches, using Sellita & ETA movements combined with premium materials. We are the best value micro-brand in Swiss watchmaking today.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

226 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(226)

56 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The watch was delivered extremely fast

The watch was delivered extremely fast. It os absolutely beautiful, great quality. I have 3 Omegas and 3 Rolex’s, I love this one just as much!

9 December 2025
Unprompted review
LIV Watches logo

Reply from LIV Watches

We are very happy to hear you are loving the watch, Stephen. 😊 Thank you for the kind compliments.🙏

Rated 5 out of 5 stars

Great looking watch

Answered questions very quickly. Watch arrived from USA within 10 days. The watch looks great and means a lot to me as my Dad flew a very similar looking Mustang IV with the RAF at the end of WW2 with 93 Squadron.

9 December 2025
Unprompted review
Rated 1 out of 5 stars

Very hard return service

Very hard return service. They do not provide for return shipping . Same was never mentioned.

5 December 2025
Unprompted review
LIV Watches logo

Reply from LIV Watches

We regret any confusion about our return policy. It is stated on our returns page that we provide return labels within the U.S. if returning for exchange or for LIV store credit.

We will work on making this more clear.

Rated 5 out of 5 stars

A Brand That Truly Cares

A Brand That Truly Cares. My experience with LIV Swiss Watches has been excellent. The craftsmanship, the customer experience, and the consistent reliability of the brand continue to impress me. Every purchase feels personal and appreciated, and I always feel taken care of as a customer. LIV has become my go-to watch brand.

19 November 2025
Unprompted review
LIV Watches logo

Reply from LIV Watches

We very much appreciate the kind compliments, Larry. Thank you for being an amazing LIV fan. 🙏

Rated 5 out of 5 stars

Absolutely love my LIV watch!

Absolutely love my LIV watch!! Def feels like a $6000 timepiece. I got the GX 44mm and i love it…solid feel, smooth bezel.
Lume is awesome!

Presale customer service was outstanding!

Highly recommend LIV.

25 November 2025
Unprompted review
LIV Watches logo

Reply from LIV Watches

We are happy to hear you are loving your GX Divers, Peter! Thank you for the review and kind compliment. 😊

Rated 5 out of 5 stars

Exceptional Quality and Service.

Chaz, Ernest and James went out of their way (although this is the norm), to ensure I was treated as a True customer (or rather a member of the Liv Family), and not just a purchaser. Two beautiful Cactus Gray GX1 Chrono watches delivered in super quick time, one of them I am gifting for a Charity auction. The colorway is an "eyecatcher". The watch is sporty but at the same time smart; and for a very reasonable price. 5 year International guarantee which can be transferred to another owner within the first 30 days. A great Christmas/Festive/Holiday or Birthday gift.

This is my first Trustpilot review for Liv Watches as someone who has in excess of 70 watches just from this brand. I keep coming back and have registered for notification to give me pre-launch access to the new models.

29 October 2025
Unprompted review
LIV Watches logo

Reply from LIV Watches

Thank you for the kind review, Andy. We are very thankful that you have been on this journey with us and consider ourselves blessed to have you as a LIV fan. 🙏 Best of luck with the charity auction!

Rated 5 out of 5 stars

Pleased beyond belief!

After researching many watch brands, I was more than convinced that LIV Watches were the one for me. Their incredible watch designs, coupled with the best customer service experience, ultimately made LIV Watches an easy choice. Having owned a Rolex and Cartier watch, the GX1 Quad Elements represents me perfectly. The versatility of this watch allows me to wear it casually, and I can also get away with wearing it formally. And besides offering an incredible array of cool designs, I have been equally impressed with the best customer service experience I could ever imagine. Throughout the whole process of choosing then ordering my watch, Chaz’s personal attention has not only made me confident that I made the right choice, but has also made me feel like I am part of the LIV family! Bravo Chaz and thank you for everything!

13 October 2025
Unprompted review
LIV Watches logo

Reply from LIV Watches

We are very happy to hear that you are loving your GX1 QUAD Elements and the LIV experience, Dave. Thank you so much for the amazing review and for being a LIV fan. 🙏

Rated 5 out of 5 stars

Love the LIV watches

Love the LIV watches. Great customer service if I ever have any questions. Quality is superb. Love the style of there watches.

7 October 2025
Unprompted review
LIV Watches logo

Reply from LIV Watches

We are happy to hear that! 😊 Thank you for the kind compliment, Craig.

Rated 5 out of 5 stars

LIV Watches

Not only great watches but too notch customer service. These are the most comfortable watches you will ever wear.
And the customer service is the best.
They want you to be happy with your purchase and have been great with answering questions and providing me with the links to correct accessories for my LIV watches.
This is a company that earns its customers loyalty in spades.

25 September 2025
Unprompted review
LIV Watches logo

Reply from LIV Watches

Thank you very much for the kind compliments, Kevin. We are very happy to hear that you are loving your watches and the LIV experience! 😊

Rated 5 out of 5 stars

I purchased a GX1 cactus gray.

I purchased a GX1 cactus gray.
The watch looks way more expensive than it is. So pleased with my choice, and will definitely buy another in near future. Had great experience with Liv all the way through to delivery!
Well done Liv team 👏🏻

10 September 2025
Unprompted review
LIV Watches logo

Reply from LIV Watches

We appreciate your kind compliments and very happy to hear that you are loving your GX1 Cactus Gray, Paul. Thank you!

Rated 5 out of 5 stars

Love everything about the watch

Love everything about the watch! It was delivered on time in just a few days. I couldn't be happier!!!

7 September 2025
Unprompted review
LIV Watches logo

Reply from LIV Watches

Awesome to hear that, David. 😊 Thank you for your review!

Rated 5 out of 5 stars

Brilliant Liv watch

This company is really customer service driven. I have several Liv watches and I have been provided with concierge to assist with enquires. My experience is Liv are very prompt to reply to emails all to my satisfaction. I have recently purchased the Gravel 002 McQueen GT40 with a blue and orange colourway which really pops and is so comfortable to wear. I have several older liv watches which have been reliable and still look as good as the day I purchased them.

29 August 2025
Unprompted review
LIV Watches logo

Reply from LIV Watches

Thank you for the kind compliments, Craig. We are proud to hear that you are loving all your LIV beauties. 😊

Rated 3 out of 5 stars

So I bought a Liv watch as I love micro…

So I bought a Liv watch as I love micro brands.

What I don’t like is that you can spend 2k or 500 quid and it’s the same movement.

This is wrong.

Define your range, separate it, but don’t continue this.

Pay premium, want premium.

Keep up the good work though.

Design is first class

23 August 2025
Unprompted review
LIV Watches logo

Reply from LIV Watches

Hi Kevin, there seems to be a mix-up. We have automatic chronographs and quartz chronographs. There is a price difference between the two. Your GX-AC is an automatic chronograph, utilizing a more complex movement, and is therefore one of our premium models. I hope this helps clarify any confusion. Thanks for being a fan and keep flaunting that GX-AC Dual Lume of yours!

Rated 5 out of 5 stars

Avid watch collector

Avid watch collector. Ordered my first LIV watch. Fast shipping and a great watch. Very nicely made.

4 August 2025
Unprompted review
LIV Watches logo

Reply from LIV Watches

We are happy to hear you are loving your watch, Glen. 😊Thank you kindly for taking the time to share your review!

Rated 5 out of 5 stars

Exceptional Customer Service and amazing Watch

I inquired about a certain watch request online through a normal text inquiry system . I was not expecting an actual human response so when James texted me back I was impressed. I had several questions and a "custom" request that James was able to accommodate. We went back and forth for a week or so until I was comfortable making the purchase. Extremely happy with my watch

22 July 2025
Unprompted review
LIV Watches logo

Reply from LIV Watches

Thank you very much for your kind review! We are very happy to hear you enjoyed the LIV experience and are loving your watch. 😊

Rated 5 out of 5 stars

Well worth the money

I’ve had this watch for 2 months and decided to take it on holiday with me to Greece. I’ve got various watches and my Christopher Ward C60 Trident is my normal go to holiday watch due to price point and not worrying about theft etc. This has excelled it’s the Rose Gold 44mm GX divers watch. The illumination lasts all night and I’ve never not been able to read it. Very impressive.

17 July 2025
Unprompted review
LIV Watches logo

Reply from LIV Watches

We are happy to hear that your Rose Gold GX Divers impresses, Neil. 😊 Thank you kindly for your review!

Rated 5 out of 5 stars

Great customer service!!!

Great customer service!!!! Great watch makers.... Swiss made baby!!!!

5 July 2025
Unprompted review
LIV Watches logo

Reply from LIV Watches

Thank you for the kind compliment and for being an amazing LIV fan, Cosmin! 🙏

Rated 5 out of 5 stars

Cautious with new company to me, but blown away with the experience!

Ordering from a company you are that familiar with can be a bit nerve racking. I have to say I was blown away with the service and the great quality of my new watch. It exceeded my expectations and I am a watch guy. Great experience overall!

25 June 2025
Unprompted review
LIV Watches logo

Reply from LIV Watches

We are happy to hear the watch has exceeded your expectations, Chris. Thank you for your kind compliment. 🙏

Rated 1 out of 5 stars

I have looked for sometime for a watch…

I have looked for sometime for a watch which a lume dial I have looked at their website and settled on the gravel 1fully lume but when I received this watch (late) I was disappointed because it turned out that the photos on their site showing night and day was nothing like the watch I revived at night it was a blur if you were lucky no lume at all the photos on their site showing night and day have been photoshopped
This matter is now in the hands of PayPal in their resolution centre
LIV have not responded to their request for information
LIV have offered me my purchase price back if returned in a unused condition according to their policy but as I have worn this watch a couple of times I would not trust them to honour this
So beware the information on their website is not a true representative of the product
I am awaiting to see what response they give PayPal as I hate wasting £760 on a product that is not as discibed

12 June 2025
Unprompted review

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