Lloyd & Whyte Community Broking Reviews 602

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their politeness, knowledge, and helpfulness, often highlighting their ability to make complex processes understandable and stress-free. The service provided is frequently described as excellent, efficient, and professional, with many appreciating the personalized approach and prompt responses to queries. Reviewers often mention feeling confident and well-guided, especially when dealing with insurance renewals and changes, noting the staff's dedication to going the extra mile. The customer service is consistently outstanding, with people noting that nothing is too much trouble and that the company is always there to help. Many appreciate the human interaction and personal touch, contrasting it with impersonal online services.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, patience, and care.... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent, professional, and... See more

Customer service

Customers had positive experiences with customer service, highlighting the helpfulness and efficiency of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

PRIVATE MEDICAL INSURANCE I have contacted Adam Frampton many times over the last three or four years . He has always been very polite and knowledgeable. He has taken the pains to understand my req... See more

Rated 5 out of 5 stars

Due to building works at our property our existing insurance company could not continue cover which caused us a bit of stress! Jo from the Community Broking department took up the issue and managed t... See more

Rated 5 out of 5 stars

Theresa has sorted our travel insurance over the years. I feel she looks for the best policy to suit us as well as looking for the best price. We recognise each others voices, we have spoken so often... See more

Rated 5 out of 5 stars

I have been using Lloyd and Whyte for well over a decade and their service is superb. I have dealt with Adam Frampton primarily and he has been nothing but professional and very helpful. He has an exc... See more


Company details

  1. Insurance broker

Written by the company

When it comes to business, nothing beats local knowledge for a personal service and accurate quotes to meet your insurance cover needs. Lloyd & Whyte was formed in 1946 and our origins are based within community broking. Lloyd & Whyte Community Broking as a division, has grown across five locations in the South West and Wales. We’re different because we combine the strength of a larger network of insurance brokers with the friendly, personal service and local knowledge you expect from a smaller business. With decades of experience and access to a wide panel of insurers, you can be confident that you are getting an appropriate, quality policy that meets your business needs cost effectively. In a world that lives online – we’re bringing insurance back to the community!


Contact info

4.9

Excellent

TrustScore 5 out of 5

602 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Private Medical Insurance

We highly recommend Adam Frampton. He is responsive and professional, making sure everything runs smoothly. His attention to detail and clear communication makes a real difference.

5 April 2026
Unprompted review
Rated 5 out of 5 stars

Personal human interaction

I called into the Swansea office today to change my insurance onto another van I purchased the lady that dealt with me Theresa was extremely pleasant, polite and professional she sorted my changes within 10 minutes and having that face to face transfer gave me a lot of confidence in the broker she’s employed with. It was wonderful to meet such a helpful sincere lady and I hope this service continues thanks very much. 😊👍

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Keri was very helpful

Keri was very helpful, extremely efficient and very fast in dealing with the changes to our insurance needs once again. Always an exemplary service from her and all colleagues

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, as ever. Thank you to Ollie and the whole team, who always find me the best car insurance every year.

16 February 2026
Unprompted review
Rated 5 out of 5 stars

A smooth claim

We had to make a claim from our insurers and our brokers did all the contacting of insurers for us and were there if we had any questions. They also chased up the insurer when contractors we slow at getting the right staff to us to get the job done. We really appreciated Steve's help in all of this. He made it a very smooth process.

28 January 2026
Unprompted review
Rated 5 out of 5 stars

helpful and dedicated staff

Keri has been really helpful in sorting out our buildings insurance as our previous insurers would no longer provide cover.
She finally managed to get something organised on Christmas Eve, dedication to her work.

24 December 2025
Unprompted review
Rated 5 out of 5 stars

Car insurance…

I have been with this company for a while now and also my family use them outstanding customer service nothing is to much trouble they go above and beyond for you .and always there for you if you need any help outstanding .

12 December 2025
Unprompted review
Rated 5 out of 5 stars

PRIVATE MEDICAL INSURANCE

PRIVATE MEDICAL INSURANCE

I have contacted Adam Frampton many times over the last three or four years . He has always been very polite and knowledgeable. He has taken the pains to understand my requirements, and has come back in a timely manner with carefully thought out advice. Adam is friendly but professional and has given me the information that I needed so that I could make my own choices without feeling pressured. All in all, an excellent service.

15 September 2025
Unprompted review
Rated 5 out of 5 stars

Private Medical Insurance

Adam is amazing! He explained everything in a way I understand like nobody else had ever been able to before taking the stress out of organising private medical insurance for me and my family. The process was so easy from a customer perspective, he took care of everything.

25 June 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look