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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the highly professional, friendly, and efficient staff. Many people highlight the team's careful handling of belongings, their strong communication, and their ability to make stressful situations much easier. Reviewers frequently mention the staff going above and beyond, working hard, and being very helpful and supportive throughout the moving process. However, some people were dissatisfied with the service, reporting issues such as staff being hired last minute from an agency and appearing inexperienced with moving furniture. A few other people also felt that not enough vans were provided, and in one instance, some items were not taken, and carpets were not vacuumed as promised, though this was later rectified.

What people talk about most

Service

Reviewers mention positive feedback about service. Customers consistently praise the professional, efficient,... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The team provided a brilliant service for my house move, despite really poor weather on the day. They were friendly and communicated clearly their approach at all stages. They took great care with eve... See more

Company replied

Rated 5 out of 5 stars

Adam dealt with the initial booking, pricing and kept in touch leading up to removal date. Ben and Gavin arrived on time, introduced themselves and took great care of my belongings. A stress fre... See more

Rated 5 out of 5 stars

An excellent company to have asked to help with our move. Great communications from the start from quotation through to the day of moving. A professional crew turned up they couldn't have bee... See more

Company replied

Rated 5 out of 5 stars

Friendly, polite, efficient and caring service. Moving is stressful, but this is my third time using Loads4Less because it's less stressful. The WhatsApp is really useful. Thanks to all, very muc... See more


Company details

  1. Removals company

Written by the company

Home Removals Norwich and Cambridge. We also offer Professional storage, packaging, cleaning and clearance services We work throughout the UK, call us on 01603 661180


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

67 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Top Class

Ben,Reuben and Wayne made our latest(and hopefully our very last) move run so smoothly.From start to finish the whole experience was top class.Adam co-ordinating everything from our initial contact and enquiry,the guys arriving promptly,loading our possessions with care and going above and beyond when we arrived at our new property.Top Class all the way…10 🌟

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Very professional and efficient

Matt and Reuben were very professional, efficient and friendly. They got everything across to the new house promptly, including a piano, and with no breakages. They kept us informed throughout and were guided by us as to where to put boxes/each piece of furniture.
I used Loads 4 Less 10 years ago, was very happy with their service and yet again they've done a brilliant job. Thanks guys!!

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Faultless

Adam dealt with the initial booking, pricing and kept in touch leading up to removal date.
Ben and Gavin arrived on time, introduced themselves and took great care of my belongings.
A stress free service from start to finish. Excellent price and a professional service.
I would highly recommend Loads4less!

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Expert, friendly and caring.

Friendly, polite, efficient and caring service.
Moving is stressful, but this is my third time using Loads4Less because it's less stressful.
The WhatsApp is really useful.
Thanks to all, very much.
Thanks to Matt and Wayne especially. A real credit to the company.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

From the initial phone call 2 days ago with Adam to the removal of my bulky items today the whole experience has been amazing. Speedy, professional, friendly service, highly recommended.

15 April 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY
They did not provide enough vans. Items were broken, damaged and worse left behind.They destroyed Antiques and refused to take any responsibility and then had the audacity to blame us for all the damage.
Terrible experience

4 April 2026
Unprompted review
Rated 5 out of 5 stars

Awesome service and super efficient

Awesome service and super efficient. Will definitely use Loads4Less again. All the staff in the office and the two gentlemen who came with the van were friendly, helpful and I was happy to leave them to it. The least stressful moving experience I’ve had to date :-)

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Matt, Ben, and Wayne - fantastic

Matt, Ben, and Wayne did a fantastic job for a full house move including many boxes of books and a very heavy piano. They took great care and were highly efficient, as well as being friendly and helpful throughout. Huge thanks to Matt, Ben, and Wayne! Highly recommended.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous service

Wayne was on time, took a lot of care of both properties when moving items (door covers and rugs used). Items carefully but quickly packed. Unpacking went well, again door protectors and rugs down. Helped with getting mattresses upstairs. Very pleasant

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing team

Absolutely amazing team, turned up when arranged, very professional and even when the problems arose which was nothing to do with them, they helped sorting everything out... I would recommend them to anybody thinking of moving.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Small removal efficiently undertaken

I needed an awkward large piece of furniture removed from an upstairs bedroom. Aaron was pleasant to deal with in arranging the visit and on the day two cheerful men efficiently dealt with the removal. No damage.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service; the lads were beyond helpful and so careful with our belongings, with an enjoyable amount of banter thrown in too which made what could have been a stressful day actually quite enjoyable! Will be recommending Loads4Less to all

20 February 2026
Unprompted review
Rated 5 out of 5 stars

I was having to deal with a stressful…

I was having to deal with a stressful situation and both times I used this company and everything was organised efficiently and friendly helpful staff right from Kate in the office and to the guys doing the moving, I used them a few days ago to take my sisters stuff from storage to her new flat and Liam was friendly, helpful and everything went smoothly

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Loads4Less with Matt & Wayne

Matt and Wayne have made the move incredibly easy, quick, and actually enjoyable - great banter! The time flew by. Very methodological in their approach to the move which made the entire experience feel streamlined. Couple recommend enough and will definitely use again

17 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish…

Excellent service from start to finish very nice people to deal with highly recommend Thankyou

6 January 2026
Unprompted review
Loads4Less  logo

Reply from Loads4Less

Thank you so much for your kind words, Peter.

We’re really pleased to hear you were happy with the service from start to finish and that you found the team easy to deal with, that means a lot to us.

We truly appreciate the recommendation and your support. Thanks again for choosing us!

Rated 5 out of 5 stars

A great company to have asked to help us polite, professional in every way.

An excellent company to have asked to help with our move.

Great communications from the start from quotation through to the day of moving.

A professional crew turned up they couldn't have been more friendly and polite taking pride in protecting and handling our items.

I would recommend them and will be calling upon there services again

28 January 2026
Unprompted review
Loads4Less  logo

Reply from Loads4Less

Thank you so much for your lovely review.

We’re really pleased to hear you were happy with the service throughout your move, from the initial quotation right through to moving day. It’s great to know the team made a positive impression and took good care of your belongings, we’ll be sure to pass your kind comments on to them.

We really appreciate the recommendation and your support. It was a pleasure to help with your move, and we’d be more than happy to assist again in the future.

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