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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the highly professional, friendly, and efficient staff. Many people highlight the team's careful handling of belongings, their strong communication, and their ability to make stressful situations much easier. Reviewers frequently mention the staff going above and beyond, working hard, and being very helpful and supportive throughout the moving process. However, some people were dissatisfied with the service, reporting issues such as staff being hired last minute from an agency and appearing inexperienced with moving furniture. A few other people also felt that not enough vans were provided, and in one instance, some items were not taken, and carpets were not vacuumed as promised, though this was later rectified.

What people talk about most

Service

Reviewers mention positive feedback about service. Customers consistently praise the professional, efficient,... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The team provided a brilliant service for my house move, despite really poor weather on the day. They were friendly and communicated clearly their approach at all stages. They took great care with eve... See more

Company replied

Rated 5 out of 5 stars

Adam dealt with the initial booking, pricing and kept in touch leading up to removal date. Ben and Gavin arrived on time, introduced themselves and took great care of my belongings. A stress fre... See more

Rated 5 out of 5 stars

An excellent company to have asked to help with our move. Great communications from the start from quotation through to the day of moving. A professional crew turned up they couldn't have bee... See more

Company replied

Rated 5 out of 5 stars

Friendly, polite, efficient and caring service. Moving is stressful, but this is my third time using Loads4Less because it's less stressful. The WhatsApp is really useful. Thanks to all, very muc... See more


Company details

  1. Removals company

Written by the company

Home Removals Norwich and Cambridge. We also offer Professional storage, packaging, cleaning and clearance services We work throughout the UK, call us on 01603 661180


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

67 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Two Moves Too Smooth

Me and my partner were moving in together this month. Loads4less made that move so much easier. I couldn't get a pro-rata on my old place so I had to move into my partners place on the 12th of August (which was the hottest day of the month so far). Then we moved together into our new place on the 23rd.
Richard in the office was very kind and organized the whole thing so well. Waleed and Troy were friendly and efficient on the ground, taking great care of all those boxes up and down the lift in our old place and up the rather narrow stairs of our new one. I would definitely recommend them to anyone moving in the Norwich area.

23 August 2024
Unprompted review
Loads4Less  logo

Reply from Loads4Less

Hi Benjamin,

Thank you for such a detailed and thoughtful review. Really pleased we could help make both moves easier for you — especially with one of them landing on the hottest day of the month! Richard will be glad to hear your comments about the organisation, and Waleed and Troy will really appreciate the shout-out for their hard work and care on the day.

Moving twice in such a short space of time is never easy, so it’s great to hear everything went smoothly for you both.

Thanks again for the recommendation — really appreciated.

Best regards,
Adam Soall – Loads4Less

Rated 5 out of 5 stars

5 Stars all the way

5 Stars all the way. From the onset Kate in the office was efficient, friendly and helpful. Thank you Kate.
They arrived a bit later through no one’s fault which was good as it gave me extra time to finish up! The boys Willad and Troy were superstars, loved Willad’s ‘can do’ attitude, so positive. Troy had the strength of an ox, getting my American fridge freezer up the stairs without damaging it.
So thank you to Shawn from Taylored storage also in Norwich for recommending Loads4Less. Good call!!
I would certainly recommend this company.
Apologies if I have spelt Willad’s name incorrectly.

30 July 2024
Unprompted review
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Reply from Loads4Less

Hi Trish,

Thank you so much for the brilliant review. Really pleased to hear Kate looked after you so well from the start — I’ll make sure she sees your kind words. Delighted that Willad and Troy made the move smooth for you too. Willad’s positive attitude and Troy’s strength definitely make a great team, so it’s lovely to see that recognised.

Big thanks as well to Shawn at Taylored Storage for the recommendation — much appreciated.

Thank you again for taking the time to share your experience and for recommending us.

Best regards,
Adam Soall – Loads4Less

Rated 5 out of 5 stars

cross country removal

Moved from the North West To East Anglia, a very stressful time but more or less were very helpful in planning the move and so organised on the day. I was very impressed with the standard of service

7 June 2024
Unprompted review
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Reply from Loads4Less

Hi Christine,

Thank you for taking the time to leave a review. A cross-country move is always stressful, so I’m really pleased to hear we were able to help with the planning and keep things organised on the day. Great to know you were impressed with the level of service.

Really appreciate your feedback.

Best regards,
Adam Soall – Loads4Less

Rated 5 out of 5 stars

10/10 Highly Recommend

I'm really pleased with the removal service provided by Loads4Less. Matt & Walid were punctual, professional and very friendly. They moved all my possessions to my new flat, all in a little more than hour on the hottest day of the year! I will certainly be using their services in the future and have been recommending them to friends and family!

19 July 2024
Unprompted review
Loads4Less  logo

Reply from Loads4Less

Hi Lewi,

Thank you for the fantastic review. Really pleased to hear Matt and Walid looked after you so well — especially getting everything moved so quickly on the hottest day of the year! They always work hard, so it’s great to see their efforts recognised.

Really appreciate the recommendations and your kind words. Glad we could make the move straightforward for you.

Best regards,
Adam Soall – Loads4Less

Rated 5 out of 5 stars

Excellent removal company & amazing staff

Have used Loads4less for 4 moves in the past few years and Sterling & Wallid helped us move into our new home this time and they were amazing. They were so helpful, positive & friendly and made what would normally be quite stressful very relaxing. They took such care with our furniture and items and they were so well prepared. Couldn't have asked for better! They were so efficient and just all round great guys. Thank you so much Sterling & Wallid!

13 January 2024
Unprompted review
Loads4Less  logo

Reply from Loads4Less

Hi Melissa,

Thank you so much for the brilliant review. It means a lot that you’ve chosen us for four moves now — we really appreciate your continued trust. I’m really pleased to hear Sterling and Walid looked after you so well this time. They’re always positive, friendly and careful with everything they handle, so it’s great to hear they helped make the day feel relaxed and stress-free.

Thank you again for your kind words — I’ll make sure the guys see your message.

Best regards,
Adam Soall – Loads4Less

Rated 5 out of 5 stars

I cannot recommend them highly enough

The guys could not have been more helpful, I first class service from start to finish. I cannot recommend them highly enough

29 November 2023
Unprompted review
Loads4Less  logo

Reply from Loads4Less

Hi,

Thank you for the great review. Really pleased to hear the guys were so helpful and that everything went smoothly from start to finish. We really appreciate your recommendation — it means a lot.

Thanks again for taking the time to share your feedback.

Best regards,
Adam Soall – Loads4Less

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