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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the highly professional, friendly, and efficient staff. Many people highlight the team's careful handling of belongings, their strong communication, and their ability to make stressful situations much easier. Reviewers frequently mention the staff going above and beyond, working hard, and being very helpful and supportive throughout the moving process. However, some people were dissatisfied with the service, reporting issues such as staff being hired last minute from an agency and appearing inexperienced with moving furniture. A few other people also felt that not enough vans were provided, and in one instance, some items were not taken, and carpets were not vacuumed as promised, though this was later rectified.

What people talk about most

Service

Reviewers mention positive feedback about service. Customers consistently praise the professional, efficient,... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The team provided a brilliant service for my house move, despite really poor weather on the day. They were friendly and communicated clearly their approach at all stages. They took great care with eve... See more

Company replied

Rated 5 out of 5 stars

Adam dealt with the initial booking, pricing and kept in touch leading up to removal date. Ben and Gavin arrived on time, introduced themselves and took great care of my belongings. A stress fre... See more

Rated 5 out of 5 stars

An excellent company to have asked to help with our move. Great communications from the start from quotation through to the day of moving. A professional crew turned up they couldn't have bee... See more

Company replied

Rated 5 out of 5 stars

Friendly, polite, efficient and caring service. Moving is stressful, but this is my third time using Loads4Less because it's less stressful. The WhatsApp is really useful. Thanks to all, very muc... See more


Company details

  1. Removals company

Written by the company

Home Removals Norwich and Cambridge. We also offer Professional storage, packaging, cleaning and clearance services We work throughout the UK, call us on 01603 661180


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

67 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Matt and Darren were great

Matt and Darren were great! Super fast and came early too - my move had some awkward spots to load and unload from especially and was really grateful for them being able to work with it. Fantastic experience, everything was handled with a lot of care. Thank you again!

5 September 2025
Unprompted review
Loads4Less  logo

Reply from Loads4Less

Hi Hettie.

Thank you for the lovely review. Really pleased to hear Matt and Darren were able to make things easier for you, especially with the awkward loading and unloading spots. They always work hard and take great care, so it’s great to see that reflected in your experience.

Thanks again for choosing us and for taking the time to share your feedback — really appreciated.

Best regards,
Adam Soall – Loads4Less

Rated 5 out of 5 stars

Great service

Matt and Darren couldn't have done more to help and would highly recommend everytime..

5 September 2025
Unprompted review
Loads4Less  logo

Reply from Loads4Less

Hi Graham.

Thank you for taking the time to leave a review. Really glad to hear Matt and Darren looked after you so well — they always go above and beyond, so it’s great to see your feedback.

Really appreciate the recommendation.

Best regards,
Adam Soall – Loads4Less

Rated 5 out of 5 stars

Great service

Loads4Less were amazing! I needed a last minute move and they came through without any problems. The team was fast, friendly and careful with my things. Everything was packed up and moved quickly and nothing was damaged. They made a stressful situation really easy. I’d definitely use them again and recommend them to anyone needing movers.

4 September 2025
Unprompted review
Loads4Less  logo

Reply from Loads4Less

Hi Colm.

Thank you for the great review. Really pleased we were able to help you out at short notice and make the move as easy as possible for you. The team always aims to be quick, careful and friendly, so it’s great to hear everything went smoothly and nothing was damaged.

Really appreciate the recommendation and you taking the time to share your experience.

Best regards,
Adam Soall – Loads4Less

Rated 5 out of 5 stars

Good for students

Amazing proactive service with great communication! If you aren’t sure about what to do when you’re moving in/out as a student they are definitely a great choice.

4 September 2025
Unprompted review
Loads4Less  logo

Reply from Loads4Less

Hi Cian.

Thank you for the great review. Really pleased to hear you found our service helpful and that the communication made things easier for you. We know moving as a student can feel a bit overwhelming, so it’s great to hear we could make the process straightforward.

Really appreciate you taking the time to share your experience.

Best regards,
Adam Soall – Loads4Less

Rated 5 out of 5 stars

They were very accommodating and took…

They were very accommodating and took my booking at very short notice. My driver went above and beyond to make sure all was taken care of. I’ll be booking with this company again in the future.

My apologies, I’ve forgotten his name as I received a phone call in the middle of filling this out. He’s a very good listener as well

3 September 2025
Unprompted review
Loads4Less  logo

Reply from Loads4Less

Hi,

Thank you for the lovely review. Really pleased we were able to help you at short notice and that the driver went above and beyond for you. No worries at all about forgetting his name — I’ll make sure he knows your kind comments. He’ll be glad to hear he made such a good impression.

Really appreciate you taking the time to share your experience, and we look forward to helping you again in the future.

Best regards,
Adam Soall – Loads4Less

Rated 5 out of 5 stars

Incredible service from Matt and Darren.

Couldn't be happier with the service we received from Matt & Darren. They got everything done in the alotted time and did so in a professional and friendly manner. 5 star service at it's finest!

1 September 2025
Unprompted review
Loads4Less  logo

Reply from Loads4Less

Hi Luke,

Thank you for the great review. Really pleased to hear Matt and Darren delivered such a professional, friendly service and got everything done within the time. They always work hard, so it’s great to see their efforts recognised.

Thanks again for the 5-star feedback — really appreciated.

Best regards,
Adam Soall – Loads4Less

Rated 5 out of 5 stars

I had a great experience with…

I had a great experience with Loads4Less. The team were very efficient with the move. They accommodated all of our requests and nothing was ever too much for the team.

27 August 2025
Unprompted review
Loads4Less  logo

Reply from Loads4Less

Hi Madi,

Thank you for the great review. Really pleased to hear you had such a good experience with us. The team always aims to be efficient and as accommodating as possible, so it’s lovely to hear nothing was too much trouble.

Really appreciate you taking the time to share your feedback.

Best regards,
Adam Soall – Loads4Less

Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant, Mat and Darren were friendly efficient and skilled top blokes .
I would personally recommend Loads for Less to anyone.

22 August 2025
Unprompted review
Loads4Less  logo

Reply from Loads4Less

Hi Carlton,

Thank you for the brilliant review. Really pleased to hear Matt and Darren looked after you so well — they’re friendly, efficient and skilled, so it’s great to see that reflected in your experience.

Really appreciate the recommendation and you taking the time to share your feedback.

Best regards,
Adam Soall – Loads4Less

Rated 5 out of 5 stars

Everything was so smooth and everyone…

Everything was so smooth and everyone is helpful

22 August 2025
Unprompted review
Loads4Less  logo

Reply from Loads4Less

Hi Shaymaa,

Thank you for the review. Really pleased to hear everything went smoothly for you and that the team were helpful throughout.

Thanks again for taking the time to leave your feedback.

Best regards,
Adam Soall – Loads4Less

Rated 5 out of 5 stars

Great service , friendly and helpful

Great service , I needed some help moving last minute and for the second time using loads 4 less this year they have been really good. The experienced team who moved me were so friendly and supportive. They took great care with my belongings . I would recommend them to anyone.

19 August 2025
Unprompted review
Loads4Less  logo

Reply from Loads4Less

Hi Natalie,

Thank you for the lovely review. Really pleased we were able to help you out last minute again this year. The team will be glad to hear your feedback — they always aim to be friendly, supportive and careful with everything they move.

Really appreciate your recommendation and you taking the time to share your experience.

Best regards,
Adam Soall – Loads4Less

Rated 5 out of 5 stars

Matt & Patrick were brilliant

Matt & Patrick were brilliant, arrived bright and early and efficiently packed our large items. Unpacked items carefully to our requested rooms. All completed well within our time slot of 2hrs. Couldn't have asked for anything more.

9 August 2025
Unprompted review
Loads4Less  logo

Reply from Loads4Less

Hi Mrs Paul,

Thank you for the great review. Really pleased to hear Matt and Patrick looked after you so well — arriving early, getting everything packed efficiently and making sure all your items were placed exactly where you wanted them. Finishing within the 2-hour slot is always a bonus too.

Really appreciate you taking the time to share your experience.

Best regards,
Adam Soall – Loads4Less

Rated 1 out of 5 stars

Untrustworthy company whose staff…

Untrustworthy company whose staff mostly have criminal records, I've seen it in the news since! That's if you even get a Loads4Less member of staff. It turned out our team had been hired last minute from a driving agency and it seemed like they had never done a removal before. They didn't even seem to know how to move and lift furniture. If I had known I'd been getting randomers I'd have plucked some off the street and paid them myself

15 May 2025
Unprompted review
Loads4Less  logo

Reply from Loads4Less

We take all feedback seriously as it helps us improve our service. However, we have been unable to verify the details of this review or receive any response to our attempts to clarify the issue. We are committed to providing excellent service and encourage anyone with concerns to contact us directly so we can resolve them. Our customers’ trust is important to us, and we remain dedicated to transparency and accountability.

Rated 1 out of 5 stars

My experience of this company - couldnt have been worsw

My experience of this company couldnt have been worse. They shoukd not be able to call themselves a removal company they have a small luton van as their Largest vehicle. The men they are rude, happy to break your belongings by their bad handling and will take much more time than tbey should to do the job. Avoid Especially if you are a single woman who is an older adult or a woman who is disabled the attitude of the owner towards the disabled woman who pays a lot more money for a very poor service is unprintable. I also would avoid using this company with the recommendation of big yellow storage who are in the same place as this company has an office just off its carpark as they gave no idea nor do they care that loads4less staff and owner behave as if they dont have to follow the laws of the land and happy to lie to court officials in writing and in person and slander you whilst doing so. I had my paperwork changed subsequently to signing it online so they could change the contract to their advantage. Avoid this company and tell everyone else to avoid it as well.
I got a different company to take my belongings from storage to my house they couldnt believe this company was meant to be professional as they had never seen peoples belongings in such a state having been put in by what was meant to be a professional company with numerous items previously in working order prior to loads4less men moving them broken beyond use and stacked in such a way that it was likely they would topple - they asked me if it was a man and van or professional company id used to put the items in storage and were appalled when i told them that id used this company and my terrible experience with them. I was promised my items would be wrapped in plastic protection - they had nothing at all but a couple of old blankets which they wouldn't use anyway. They took 8 hours to do a job id had done before upon moving into the property which had included the packing of everything by a different company in 3 hours including taking some items to a different address first. They refused to do the video quote i requested as i was across the country at the time i also told them theyd need a huge removal lorry for all of my belongings at no time did they tell me they only had two vans the largest being a luton van the other being not much bigger inside as a transit van. I had even told them for the items they were meant to take from storage on the same day it had taken two luton vans to fill the storage unit and i had my flat which id already told them had a lot of stuff in and id told them that i hadnt finished packing so couldnt say how many boxes there would be hence me requestinb a video quote to be told that it wasnt their policy to do video quotes. The owner in the year plus before going to court says that has been changed but who knows as he was happy for his staff to lie on their statements for court and he was happy to lie about what was agreed in court apart from being discriminatory about disabled people and particularly myself in court and at length. This is obviously an issue for anyone who would want a company that acts in a way that deals with the public in line with the equality act law and not in a way that passes on and allows behaviour of their staff an attitude that is very bad but also illegal if you are disabled in any way. I cant emphasise enough how awful this company was to deal with frim the owner downwards. AVOID THIS COMPANY LIKE THE PLAGUE!
I have had to wait over 14months to go to court because of the actions of this company so can only now put in reviews

6 May 2025
Unprompted review
Loads4Less  logo

Reply from Loads4Less

Hi,

Thank you for your review. We are sorry that you feel this way about your experience, however we do not agree with the description you have given.

This move, and the issues you raised, have already been fully reviewed as part of a formal court process. All of the evidence was examined in detail – including the original quotation, booking confirmation, vehicle specification, job notes, timing logs, photographs and correspondence. The court found in our favor and confirmed that the services we provided, and the charges applied, were in line with what was agreed in advance.

We are confident that we carried out the work as quoted and as planned, and that we followed our normal procedures throughout. Where your requirements changed from the original agreement, we explained what could and could not be done within the booked service. We strongly refute the allegations that we acted unprofessionally, dishonestly or in a discriminatory manner.

As this matter has already been considered and concluded by the court, we will not be revisiting it further or entering into any additional discussion about it in public.

We wish you all the best for the future.

Adam Soall – Loads4Less

Rated 1 out of 5 stars

Be wary of this Company

Be wary of this bad company. We called them for a possible moving home service and a representative came out for a survey.

After the survey loads4less sent us an email with a quote and we thought it to be very expensive and confusing with alot of additional upsells. As a result of that, my wife and I decided not to go ahead and instead used an amazing company called Soveriegn Removals. They were absolutely brilliant and their quote was considerably less ( night and day difference) and a lot clearer, simpler, and very professional. We went above our time with the move as the keys to our new house were released at 4.30pm which was really late in the day, but they did not charge us even a penny extra. We made sure to tip them handsomely for their hard work and generosity. With loads4less, it was a completely different story. It felt like I was dealing with some budget airline like easy jet.. on the face of it the quote appeared to be normal but once you looked at everything carefully (as in the fine print and all the extras, and even the contract, it was obvious that the quote was very likely to change and be alot higher on the day of the move). The most important thing is that nothing had been officially signed or contractually agreed with this company. We genuinely believe their practices are illegal. Please clear of this scam.

We are now defending the matter in court.

We will post another review after the outcome.

6 December 2024
Unprompted review
Rated 5 out of 5 stars

I met Adam soall today I had trouble to…

I met Adam soall today I had trouble to get to his work place to pick a smart tv so he kindly offered to deliver it free of charge with in 40 minutes he was at my door what a service and being a bank holiday so thank you Adam
Highly recommended

19 April 2025
Unprompted review
Loads4Less  logo

Reply from Loads4Less

Hi Robert,

Thank you for the lovely review. I’m really glad I was able to help and get the TV over to you quickly — especially on a bank holiday. It was no trouble at all.

Really appreciate the recommendation and you taking the time to share your experience.

Best regards,
Adam Soall – Loads4Less

Rated 5 out of 5 stars

First class service from start to…

First class service from start to finish, everything went smoothly and the guys were so friendly, we would 100% recommend to friends and family.

16 December 2024
Unprompted review
Loads4Less  logo

Reply from Loads4Less

Hi Simon,

Thank you for the great review. Really pleased to hear everything went smoothly from start to finish and that the team were friendly throughout. We really appreciate the recommendation — it means a lot.

Thanks again for taking the time to share your experience.

Best regards,
Adam Soall – Loads4Less

Rated 5 out of 5 stars

Short notice fridge/freezer removal…

Short notice fridge/freezer removal from our fourth floor flat without a lift. Excellent job from Troy & Joe despite many stairs to negotiate. Also moved our replacement fridge/freezer into the flat.

13 December 2024
Unprompted review
Loads4Less  logo

Reply from Loads4Less

Hi Alistair,

Thank you for taking the time to leave a review. Really pleased we were able to help you out at short notice. Troy and Joe did a great job — especially with all those stairs — so it’s great to hear their hard work was appreciated. Glad we could get the old fridge/freezer out and the new one in without any issues.

Thanks again for your feedback.

Best regards,
Adam Soall – Loads4Less

Rated 5 out of 5 stars

Moving is extremely stressful

Moving is extremely stressful. We had many changes of completions dates that Loads4less with constant communication and cooperation ensured the move went as smoothly as it could. Cannot fault at all the team who were friendly and very professional. In all their work. Can’t thank them enough for a brilliant team

26 November 2024
Unprompted review
Loads4Less  logo

Reply from Loads4Less

Hi Mr Everitt,

Thank you for the lovely review. Moving is always stressful, especially when completion dates keep changing, so I’m really pleased we were able to keep the communication clear and make things as smooth as possible for you. The team will be glad to hear your comments — they always aim to be friendly and professional in everything they do.

Really appreciate you taking the time to share your experience, and thank you again for your kind words.

Best regards,
Adam Soall – Loads4Less

Rated 5 out of 5 stars

Excellent customer service

I needed Richard and his team at 2 days notice,he went on his way home to quote a price for a family who needed an emergency move, loads 4 less operatives were efficient, friendly and professional and I would like to thankyou on behalf of Norwich City Council for their assistance would highly recommend Richard and his team many thanks.

27 August 2024
Unprompted review
Loads4Less  logo

Reply from Loads4Less

Hi Kathryn,

Thank you for the lovely review. Really pleased we were able to help at such short notice and support the emergency move. Richard and the team will be glad to hear your feedback — they always aim to be efficient, friendly and professional, so it’s great to see that reflected in your experience.

We really appreciate your recommendation, and thank you as well on behalf of Norwich City Council for your kind words.

Best regards,
Adam Soall – Loads4Less

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