Alan was an absolute pleasure to deal with from start to finish. He took so much time helping us choose the right sofa, talking through colours and fabrics, and nothing ever felt rushed. You could gen... See more
Company replied
Location
Switch locationUnits 1-3 Straiton Retail Park, The Terrace, EH20 9TJ Edinburgh, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The store has a lovely atmosphere and the staff are super friendly. Sam was really helpful with showing us the different styles for the access issues with my flat, talking through the fabric options a... See more
Company replied
Products are amazing, customer service in the shop while buying was amazing, delivery and communication were great. Sadly we were given a broken item and the follow up feom that was awful, zero respon... See more
Company replied
Sharon was incredibly helpful in showing me round and suggesting complimentary colours/cushions/rugs etc. Couldn't have been more helpful and didn't feel rushed at all. Very inviting showroom and made... See more
Company replied
Company details
- #351 of 399 best companies in Home Furniture Shop
- #185 of 224 best companies in Bedroom furniture shop
- #48 of 53 best companies in Furniture Accessories
- #215 of 234 best companies in Homewares Shop
- #103 of 113 best companies in Living room shop
- #84 of 92 best companies in Sofa store
About Loaf - Edinburgh
Written by the company
Welcome to our Laid-Back World!
We make ridiculously comfy sofas and beds and lovely laid-back homewares to help people lead happier, more relaxed lives. We're champions of comfort and craftsmanship and use old-school know-how to make our wares. In fact, all our sofas and upholstered beds are made right here in Blighty. We've got a choice of over 150 kicked back colours across nine feel-good fabrics. You can help yourself to free swatches on our website. Don't forget to swing by one of our slowrooms to rest-test our range or give our team of Loafers a call, we're always happy to help.
NEW ARRIVALS SWATCHES SLOWROOMSLoaf
Written by the company
Contact info
Units 1-3 Straiton Retail Park, The Terrace, EH20 9TJ, Edinburgh, England, United Kingdom
- 02031418300
4.6
Excellent
201 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Loaf sofa choices made much easier with a visit to Loaf Edinburgh shack
Visiting the Edinburgh Loaf shack was very helpful in choosing sofas from the fantastic Loaf range. Most models and many colours are available on display - and the free swatches make choice from the full range of colours easy to compare with colours at home. Very helpful and friendly service too. All in all an excellent experience.
30 July 2025
Unprompted review
Reply from Loaf - Edinburgh
HI Richard,
Thank you for shopping with Loaf!
We appreciate the time taken to leave us a review.
Wonderful to hear your visit at our Shack was a delight. We like to provide our consumers with possible options to make a purchase swift and easy.
We take pride and care in all of our service's, to deliver a premium standard.
Hope to hear from you soon.
Kind regards,
Manny.
Excellent service
Both visiting your Edinburgh shack and ultimately ordering on line were excellent experiences. The Straiton staff were warm, helpful and welcoming, our black lab loves visiting there, they make such a fuss of him. I look forward to my ottoman arriving.
28 July 2025
Reply from Loaf - Edinburgh
Hi Maureen,
Thank you so much for taking the time to leave us a review
We’re thrilled to hear you had such a wonderful experience at our Edinburgh Shack and with your online order. It means a lot to us to make every customer feel right at home, including your family members. We can't wait to bring your lovely Ottoman piece to your beautiful home.
We always look forward to seeing you again!
Keep Loafing
Warm regards
Cynthia
Great service and support and well set…
Great service and support and well set up/very accommodating of families shopping with children.
25 July 2025
Reply from Loaf - Edinburgh
Hi Nicola,
Thank you so much for taking the time to leave us a review!
I'm absolutely thrilled to hear that you experienced such great service and support. We truly love making sure that all our customers feel welcome the moment they step into our shack, and it warms my heart to know you and your family felt right at home.
We are happy to welcome you all back again
Keep Loafing!
Warm regards,
Cynthia
Great experience from shop through to…
Great experience from shop through to delivery and sofas look and feel great.
3 July 2025
Reply from Loaf - Edinburgh
Hi Richard,
Thank you so much for your kind words!
We're absolutely delighted to hear that you had a great experience from start to finish, and that you're pleased with how your sofas look and feel. It means a lot to us to know that everything met your expectations.
If there's anything you need in the future, please don't hesitate to get in touch.
Warm regards,
Paris
Reply from Loaf - Edinburgh
Hi Jane,
Thank you so much for taking the time to leave us a review
I’m delighted to know that you had such a lovely experience with us. We truly love making our customers feel welcome, and we understand how important it is to find the perfect product for your lovely space. Please know that we're always here to assist you with your choices.
Keep Loafing on!!
Warm regards
Cynthia
The staff in the store were very nice…
The staff in the store were very nice and helpful. Easy to pick up samples, huge range of fabtics
18 July 2025
Reply from Loaf - Edinburgh
Hi Mark,
Thanks so much for taking the time to leave us a review!
We’re happy to hear that our team at the Edinburgh shack were nice and helpful. We truly enjoy making our customers feel welcome from the moment they walk through our doors, and we’re so glad you found the fabric samples easy to choose from.
We’re excited to start your beautiful Loaf Journey with you!
Keep Loafing
Warm regards
Excellent product & good communication…
Excellent product & good communication (but the jolly, twee language grates after a few too many emails). Sadly it took three jolly calls to get the correct address. Clarity about whether a large, heavy coffee table counts as large or small (therefore whether the delivery people will or won’t unpack & remove the packaging) would be helpful. However the packaging was effective & didn’t involve unnecessary plastic. I had guests here, who kindly helped me to unpack- might have been a bit tricky otherwise. I’d certainly buy again & just grit my teeth about the jolliness/make sure I’m 100% sure what the delivery involves.
18 July 2025
Unprompted review
Reply from Loaf - Edinburgh
Hi Guen,
Thank you so much for your kind words about the product and communication, we’re really glad to hear you’re pleased overall and that your coffee table arrived safely.
That said, we really appreciate your honest feedback regarding the tone of our emails and the delivery experience. We aim to keep things light and friendly, but we hear you, too much “jolliness” can start to grate, and it’s something we’ll take on board as we look to strike the right balance in how we communicate.
We’re also sorry for the confusion around your delivery address and the classification of the item. You’re absolutely right, more clarity around what counts as a ‘large’ item (and whether that includes unpacking and packaging removal) would be helpful, and we’ll review how we explain this to customers going forward.
Thank you again for taking the time to share your thoughts, it’s incredibly helpful, and we’re chuffed to know you’d still shop with us again.
Warm wishes,
Paris
A human being answered
A human being answered, listened, understood and sorted the problem in no time. Genuine Intelligence as opposed to the artificial stuff which leaves you angry, frustrated and wishing you had never bothered getting involved.
17 July 2025
Unprompted review
Reply from Loaf - Edinburgh
Hi James,
Thank you so much for taking the time to leave us a review!
We’re thrilled to hear that your issue was resolved quickly and efficiently. At Loaf, we truly love providing our customers with an amazing experience from start to finish. Our wonderful conversation executives are always ready to assist you, whether by phone or email, to ensure you’re completely satisfied.
Please don’t hesitate to reach out to us anytime; we’re always here and happy to help!
Keep Loafing on!
Warm regards,
Cynthia
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.