Absolutely brilliant experience in store. Wendy from the Straiton, Edinburgh store helped me pick out my new sofa and she was amazing. Super attentive and informative. She was able to help me do lots... See more
Location
Switch locationUnits 1-3 Straiton Retail Park, The Terrace, EH20 9TJ Edinburgh, England, GB
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We arrived with a clear idea of what we wanted after researching online. There was so much choice, and the quality was excellent. The staff—Marian, Sam, and the Allan s—were friendly without being int... See more
Sharon was incredibly helpful in showing me round and suggesting complimentary colours/cushions/rugs etc. Couldn't have been more helpful and didn't feel rushed at all. Very inviting showroom and made... See more
Company replied
Your staff were helpful but relaxed and knew where the exact item we wanted to view was situated in the store. We were directed to where we could choose fabric and help was around when we needed it. T... See more
Company replied
Company details
- #358 of 396 best companies in Home Furniture Shop
- #195 of 224 best companies in Bedroom furniture shop
- #49 of 52 best companies in Furniture Accessories
- #217 of 230 best companies in Homewares Shop
- #108 of 114 best companies in Living room shop
- #85 of 90 best companies in Sofa store
About Loaf - Edinburgh
Written by the company
Welcome to our Laid-Back World!
We make ridiculously comfy sofas and beds and lovely laid-back homewares to help people lead happier, more relaxed lives. We're champions of comfort and craftsmanship and use old-school know-how to make our wares. In fact, all our sofas and upholstered beds are made right here in Blighty. We've got a choice of over 150 kicked back colours across nine feel-good fabrics. You can help yourself to free swatches on our website. Don't forget to swing by one of our slowrooms to rest-test our range or give our team of Loafers a call, we're always happy to help.
NEW ARRIVALS SWATCHES SLOWROOMSLoaf
Written by the company
Contact info
Units 1-3 Straiton Retail Park, The Terrace, EH20 9TJ, Edinburgh, England, United Kingdom
- 02031418300
4.7
Excellent
182 reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Loaf detective skills to the fore
Had a great experience at Loaf. My wife had sent me a picture of a lamp she wanted. Didn't say what shop just a picture and Straiton Retail Park. Tracked down the shop from the picture - it was Loaf, and the lovely assistant/detective😊 helped me identify the lamp from the picture and the furniture around it. It's a beautiful piece of kit and looking forward to seeing the surprise when its unveiled at Christmas. 5 stars.
11 December 2025
Reply from Loaf - Edinburgh
Hi Ken,
Thank you so much for this wonderful review!
I’m delighted to hear that our “assistant/detective” could help crack the lamp case from just a photo, what a fun mission! It’s lovely to know you found the exact piece you were after and we’re thrilled it’ll be part of a Christmas surprise.
Wishing you both a magical festive season and we hope the big reveal gets the reaction
you’re hoping for!
Kind regards,
Manny.
23/09/25
Purchased a sofa from Loaf, unfortunately it had to be returned. Loaf stated that the money would be refunded. Several weeks later and no response from Loaf, several attempts to contact via phone have been unsuccessful, get in queue then cut off.Nothing from emails.
9 December 2025
Unprompted review
Reply from Loaf - Edinburgh
Hi Simon,
Thank you for your feedback.
I am so sorry to hear you still have not received your refund. I have requested your details so I can look into this further with you.
Warmest Regards,
Paris
Superb loafer help with furniture and fabric selection
This was our 2nd visit and the loafers could not have been more helpful and patient on both occasions. On the 1st visit we came to see the Curvella sofa and see fabric possibilities for a medium sofa and love seat. Having decided on the upholstery fabric, our 2nd visit was to select the scatter cushion sizes and fabrics to pick up other colours in the room. This was greatly facilitated by your being able to display the selected combinations on a monitor and give us printouts before finalising our order.
2 December 2025
Reply from Loaf - Edinburgh
Hi Patrick,
Thank you so much for your lovely review,
We’re delighted to hear our team could help you find the right fabrics and cushions, and that the visual previews made the process easier.
It’s wonderful that your second visit was just as positive as the first. We really appreciate you coming back to see us and hope you love your Curvella pieces once they arrive
Warm regards.
Cynthia
The staff were extremely helpful.
The staff were extremely helpful.
They answered all the questions we had and anticipated some we hadn’t thought of.
I hope the prolines up to expectations!
Katie
1 December 2025
Reply from Loaf - Edinburgh
Hi Katie,
Thank you! We’re so glad our team could help and guide you through everything, including the questions you hadn’t thought of.
If you need anything at all, we’re always here to help!
Warmest Regards,
Paris
Very helpful staff and great selection…
Very helpful staff and great selection of designs, fabrics and colours
23 November 2025
Unprompted review
Reply from Loaf - Edinburgh
Hi Jen,
Thank you for your lovely feedback.
We are delighted to hear how nice you found our selections of designs, fabrics and colours.
Please let me know if there is anything else we can help you with.
Warmest Regards,
Paris
Wrong chair sent
Wrong chair sent, it wasn't the swivel version, and it was in the wrong colour!
2 stars because the staff are very helpful, but not pushy and the correct chair has now been ordered, but of course that means another wait.
21 November 2025
Reply from Loaf - Edinburgh
Hi Hazel,
Thank you for taking the time to share your feedback and I'm really sorry to hear that the wrong chair was delivered, especially with both the style and colour being incorrect. I completely understand how disappointing and inconvenient that must be.
We truly appreciate your patience and your kind words about our team. I’m glad to hear the correct chair has now been ordered and we’ll do everything we can to make the rest of the process as smooth as possible. Thank you again for your understanding and we hope your new chair will be well worth the wait.
Warmest Regards,
Paris
Top Dog
Helpful, friendly and understanding staff (especially Sam!) who quickly got me what I wanted and helped me process my order. Great selection of items, materials and colours - just love Loaf furniture!
16 November 2025
Unprompted review
Reply from Loaf - Edinburgh
Hi Stacey,
Thank you so much for your lovely feedback! We're thrilled to hear you had such a positive experience and Sam will be over the moon to know they made your visit helpful and enjoyable.
We’re delighted that you found the perfect piece and enjoyed exploring our range of items, materials and colours. Knowing you love Loaf furniture truly means a lot to us!
If you ever need anything else or fancy popping back in for more inspiration, we’re always here to help.
Kind Regards,
Paris
Goods arrived on time
Goods arrived on time. Assistant in the Loaf shop at Fort Kinnaird was excellent, friendly, polite, helpful.
14 November 2025
Reply from Loaf - Edinburgh
Hi Lorna,
Thank you for your lovely review
We’re delighted to hear your goods arrived on time and that the team at the store made such a great impression.
Warm regards,
Cynthia
Very welcoming and helpful staff
Very welcoming and helpful staff. Clear layout, and no pressure from sales people. A place that actually makes you want to spend your money for once!
16 November 2025
Unprompted review
Reply from Loaf - Edinburgh
Hi Hamish,
Thank you so much for your lovely feedback! We’re delighted to hear that you felt welcomed and supported, and that the layout and no-pressure atmosphere made your visit enjoyable. We really appreciate your kind words and hope to see you again soon.
Kind Regards,
Paris
Great experience start to finish!
Great experience start to finish!! Someone explained how it worked and then left us alone to look ourselves - having been to other places where we were followed around and pressured to sell if we stay down, the Loaf team were a breath of fresh air. It was great they encouraged to go away, measure and come back, they went to extra mile to make sure we were truly happy with what we purchased. They explained it all in detail, we knew we had the cooling off period and how that worked, they also explained the insurance, which we also took out. I am really glad we went with them! Couldn’t recommend them enough!
1 November 2025
Reply from Loaf - Edinburgh
Hi Lisa,
Thank you so much for your lovely feedback!
We're thrilled to hear that you had such a positive experience with our team and appreciated our no-pressure approach. It’s great to know you felt fully informed and supported throughout the process, we always want our customers to feel confident and happy with their choices. We’re delighted you chose us and really appreciate the recommendation. Enjoy your new purchase and we hope to welcome you back again soon!
Kind Regards,
Paris
Helpful assistant
The assistant gave a warm welcome to the store and was personable and helpful in enabling us to purchase the goods we were looking for.
10 November 2025
Reply from Loaf - Edinburgh
Hi Susan,
Thank you so much for taking the time to share your experience with us!
I'm so glad to hear you had such a positive experience in our Shack! Our team takes pride in creating a welcoming environment and making sure every customer gets the help they need. It’s wonderful to know our assistant was able to assist you in finding the right products.
Thank you for your kind feedback, we can’t wait to see you again on your next visit!
Kind regards
Manny.
Staff at Edinburgh Straiton store are…
Staff at Edinburgh Straiton store are welcoming, knowledgable but not overbearing. Store was beautifully laid out and items were well presented. Very relaxed atmosphere for browsing the gorgeous items.
9 November 2025
Reply from Loaf - Edinburgh
Hi Linda,
Thank you for your lovely review
We’re so pleased to hear you enjoyed your visit to our Edinburgh shack and found the team welcoming and knowledgeable. It’s great to know you liked the relaxed atmosphere and beautiful displays too.
Warm regards,
Cynthia
Friendly staff
Friendly staff, informative and the store is very welcoming for a family with children. There was no pressure to make a sale and the staff were patient to show lots of different options.
2 November 2025
Reply from Loaf - Edinburgh
Hi Edward,
Thank you so much for your lovely feedback!
I’m delighted to hear that you and your family felt welcome and comfortable during your visit. Our team always aims to create a relaxed, pressure free environment while helping customers explore all their options.
I really appreciate your kind words and hope to hear from you soon!
Kind regards
Manny.
Sofa-bed shopping made easy...
It was so useful to visit Loaf and try out some sofa beds for size, ease of use and comfiness. In fact, all the Loaf sofa beds turned out to be really comfortable both as sofas and as beds. I'm not all that strong so I had a go at pulling out the bed and putting it away again - easy! Then I chose a few swatches to take home and try out. At our visit a few days later we were again met by really friendly, knowledgeable staff who weren't at all pushy and gave us space and time to try everything out again. The one-off payment that covers most accidents and mishaps that might be suffered by a sofa-bed over 5 years, from wine spills to pet maulings, is a very reassuring offer at an extremely reasonable price. All in all, easy, relaxing sofabed shopping - particular thanks to the very helpful staff.
6 November 2025
Unprompted review
Reply from Loaf - Edinburgh
Hi There,
Thank you so much for your wonderful review! We’re delighted to hear you enjoyed your visit and found our sofa beds comfy, easy to use and just the right fit. It’s great to know our team helped make your experience relaxed and hassle-free, that’s exactly what we aim for! We hope your new Loaf piece brings you plenty of cosy moments for years to come.
Warmest Regards,
Paris
We visited the Edinburgh store with the…
We visited the Edinburgh store with the knowledge that friends/ relations had previously bought furniture from loaf and gave a strong recommendation....we were not disappointed and would like to commend the staff who were extremely helpful but never intrusive in making our purchase.
31 October 2025
Reply from Loaf - Edinburgh
Hi David,
Thank you so much for taking the time to share your lovely feedback!
I’m delighted to hear that your friends’ recommendation led you to our Edinburgh Shack and even happier that your experience lived up to expectations. Our team will be thrilled to know their friendly and helpful approach made your visit so enjoyable.
I hope you love your new furniture and look forward to welcoming you back again soon!
Kind regards
Manny.
Quality products
Super showroom in Edinburgh with lots of products on display. Friendly, helpful staff
31 October 2025
Reply from Loaf - Edinburgh
Hi Mrs Bole,
Thank you for your lovely review
We’re so pleased to hear you enjoyed your visit to our Edinburgh showroom and found the team friendly and helpful. It’s great to know you were impressed with the range on display too.
Warm regards,
Cynthia
Great staff
Great staff, very friendly and helpful. allowed us to wander the store and were there when we needed help. Staff were very informative but not pushy.
Great range of sofas, love the way each sofa can be made in any fabric. Large fabric samples were very good at helping us decide. It's as also great to be able to bring smaller samples home while we made up our mind.
2 November 2025
Reply from Loaf - Edinburgh
Hi Sally,
Thanks so much for your lovely review! We’re thrilled to hear you enjoyed your visit and that our team struck the right balance between being helpful and giving you space to browse. We’re glad the fabric samples helped with your decision too, it’s all part of making sure you find the perfect fit for your home. Hope to see you again soon!
Warmest Regards,
Paris
If Carlsberg did sofa shopping…
What I loved about The Shack is how relaxed the atmosphere is—you can really sit with the sofas & figure out if it’s the right fit. I ended up visiting a couple of times before making my decision, & every time the assistants were just as welcoming, gave space & support. It made a big purchase feel a lot easier
2 November 2025
Reply from Loaf - Edinburgh
Hi Gail,
Thank you for such a lovely review
We’re thrilled to hear you enjoyed the relaxed vibe at The Shack and felt supported throughout your visits.
It’s wonderful to know our team helped make your decision an easy and comfortable.
Warm regards,
Cynthia
Relaxed experience
Friendly, knowledgeable staff. Relaxing surroundings and no push to buy. Love the quality of the products. Definitely with a visit.
29 October 2025
Reply from Loaf - Edinburgh
Hi Jan,
Thank you so much for your kind words!
I’m delighted to hear you enjoyed our relaxed atmosphere and that our team made you feel welcome. It’s wonderful to know you love the quality of our products too. I really appreciate your support and look forward to seeing you again soon!
Kind regards,
Manny.
We visited Loaf in Edinburgh and Sam…
We visited Loaf in Edinburgh and Sam was informative, friendly and so helpful.
We have now ordered our bed frame.
28 October 2025
Reply from Loaf - Edinburgh
Hi Jaswinder,
Thanks so much for your lovely feedback! We’re delighted to hear Sam made your visit to our Edinburgh Shack such a positive experience. We hope you’ll love your new bed frame once it arrives!
Kind Regards,
Paris
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