Not a great customer experience in your Edinburgh Straiton store unfortunately. Unable to finance couch to our new address that we were due to move into in a few weeks. Found customer assistant quite... See more
Location
Switch locationUnits 1-3 Straiton Retail Park, The Terrace, EH20 9TJ Edinburgh, England, GB
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See what reviewers are saying
The staff (two Alans at Edinburgh branch) were so helpful . Nothing was a problem to bring different styles of chairs together for us to compare and try! Also they have an extensive range of fabrics... See more
Company replied
Super helpful and friendly people. A lovely vibe met us from the moment we entered the showroom. The fact that they loved dogs too made our shopping experience with our pooches all the more enjoyable... See more
Company replied
Looking for a sofa and didn’t want high pressure sales talk. Eventually went to Loaf in Edinburgh and were blown away by the customer service - so much better than anywhere else. Settled on our choice... See more
Company replied
Company details
- #346 of 395 best companies in Home Furniture Shop
- #184 of 227 best companies in Bedroom furniture shop
- #52 of 57 best companies in Furniture Accessories
- #218 of 240 best companies in Homewares Shop
- #104 of 114 best companies in Living room shop
- #85 of 92 best companies in Sofa store
About Loaf - Edinburgh
Written by the company
Welcome to our Laid-Back World!
We make ridiculously comfy sofas and beds and lovely laid-back homewares to help people lead happier, more relaxed lives. We're champions of comfort and craftsmanship and use old-school know-how to make our wares. In fact, all our sofas and upholstered beds are made right here in Blighty. We've got a choice of over 150 kicked back colours across nine feel-good fabrics. You can help yourself to free swatches on our website. Don't forget to swing by one of our slowrooms to rest-test our range or give our team of Loafers a call, we're always happy to help.
NEW ARRIVALS SWATCHES SLOWROOMSLoaf
Written by the company
Contact info
Units 1-3 Straiton Retail Park, The Terrace, EH20 9TJ, Edinburgh, England, United Kingdom
- 02031418300
4.7
Excellent
239 reviews
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This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 24 hours
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Knowledgeable friendly staff.
15 January 2026
Reply from Loaf - Edinburgh
Hi Susanne,
Thank you for your review.
I’m so pleased you found the team knowledgeable and friendly.
Warm regards,
Cynthia
Great Staff Service
We visited the outlet in Edinburgh and served by a very helpful lady, Wendy, who was very informative and not pushy. Wendy showed us a selection of products that met our needs and provided answers to all our questions. Service was a pleaseant experience and we given plenty of time to consider our purchase. Would totally recommend.
12 January 2026
Unprompted review
Reply from Loaf - Edinburgh
Hi Ian,
Thank you for your review.
It’s great to hear Wendy provided helpful, informative service and gave you the time you needed to consider your purchase.
We'll be sure to pass your feedback to the team at the shack
Warm regards,
Cynthia
Staff were helpful and informative and…
Staff were helpful and informative and knew when to leave you alone. Information on products were well presented and easy to understand. A good selection of fabric to choose from.
Only downside was a limited choice of leg design on couches. I suggest that it would be good if you could purchase different legs separately from your range. Also, if I could purchase some of my chosen fabric separately especially as what I've chosen is to be discontinued.
7 January 2026
Reply from Loaf - Edinburgh
Hi George,
Thank you for your review.
It’s great to hear you found the team helpful and the product information and fabric choices clear and easy to explore.
We also really appreciate your feedback on leg options and fabrics and have shared this with the team.
Warm regards,
Cynthia
Shopping here was such a pleasure!
Sharon and her colleagues were so friendly, helpful and patient! Shopping here was a real pleasure.
11 January 2026
Unprompted review
Reply from Loaf - Edinburgh
Hi Nicola,
Thank you for your lovely feedback! We’re so pleased to hear that Sharon and her colleagues made your visit such a pleasure. Friendly, helpful and patient service is exactly what we strive for and your kind words mean a lot to us. We hope to welcome you back again soon!
Kind Regards,
Paris
Great service
The assistant was extremely patient and helpful. All done very smoothly- set up in an email so we could go home and double check he measurements before hitting the pay button.
Didn’t feel any pressure to buy if we didn’t want to. This is the second sofa we have ordered from Loaf and we were delighted by the service the first time, hence we came back!
11 January 2026
Reply from Loaf - Edinburgh
Hi Helen,
Thank you so much for sharing your experience and for choosing Loaf again, we’re truly grateful for your continued trust.
We’re delighted to hear that our assistant was patient and helpful, and that the smooth, no-pressure process gave you the time and confidence to double-check everything at home. It means a lot to know your first experience brought you back, and we’re so pleased we could deliver the same level of service again. Enjoy your new sofa, and thank you for being such a valued customer!
Kind Regards,
Paris
Alan was helpful and honest
Alan was helpful and honest. It was hard to pick from so many lovely sofas so he was great in guiding us. We’re delighted with our final choice 🤗
10 January 2026
Reply from Loaf - Edinburgh
Hi,
Thank you for your lovely feedback.
We’re so pleased to hear that Alan was helpful and honest and that his guidance made choosing from our sofas a little easier. It’s great to know you’re delighted with your final choice. We hope you enjoy every moment with it!
Kind Regards,
Paris
Reply from Loaf - Edinburgh
Hi Annblack,
Thank you for your review.
We’re really pleased to hear most of your experience was very good and appreciate you taking the time to share your feedback.
Warm regards,
Cynthia
Great service
Great service, very helpful staff, store has most options available!
11 January 2026
Unprompted review
Reply from Loaf - Edinburgh
Hi Emma,
Thank you for your feedback.
We’re delighted to hear that you received great service from our helpful team and that the store had plenty of options to choose from. We hope you found exactly what you were looking for and look forward to welcoming you back again.
Warmest Regards,
Paris
Loaf Sofa for New Flat
Visited the Loaf store this weekend to get a sofa for our new flat and the guys in store were so welcoming and helpful! They were happy to explain everything to us and give us time to come to a decision after being a bit indecisive - an overall great experience and I’m looking forward to our sofa arriving in a few months!
10 January 2026
Unprompted review
Reply from Loaf - Edinburgh
Hi Liam,
Thank you for your lovely feedback.
We’re delighted to hear that the team in our Loaf store made you feel so welcome and took the time to explain everything and support you while you decided. It’s great to know you had such a positive experience, and we hope you absolutely love your new sofa when it arrives.
Warmest Regards,
Paris
Warm Welcome Great Assistent and advise…
Warm Welcome Great Assistent and advise was given
6 January 2026
Reply from Loaf - Edinburgh
Hi Elaine,
Thank you so much for your kind words!
I’m glad that the advice provided was helpful and that it met your expectations. Please feel free to reach out anytime if you need further assistance or guidance. We’re always happy to help and ensure things are as clear and useful as possible.
Kind regards,
Manny.
Great service
Great service. We went in knowing what we wanted and the staff member directed us straight to it
22 November 2025
Reply from Loaf - Edinburgh
Hi Deborah,
Thank you for your review.
It’s great to hear the team could guide you straight to what you were looking for and make the process easy.
Warm regards,
Cynthia
Helpful staff and facilities …
Helpful staff and good layout and examples of furniture and materials
4 January 2026
Reply from Loaf - Edinburgh
Hi Colin,
Thank you for your feedback! We’re really pleased to hear you found our team helpful and appreciated the layout and material displays. We hope it made choosing your furniture that much easier.
Kind Regards,
Paris
Very helpful staff, good show room set up
Went to pick out a sofa. The showroom is great, lots of space to move around and try out new sofas. The employees/sellers were very helpful and made the process a lot easier. Would recommend!
24 December 2025
Reply from Loaf - Edinburgh
Hi Rachel,
Thanks so much for the kind words!
I’m really glad you enjoyed the showroom and found it easy to explore and try things out. Our team will be happy to hear they helped make the process smoother. I appreciate the recommendation and hope you’re loving your new sofa!
Kind regards,
Manny.
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff, made better but not being pushy and giving you space. Very relaxing experience
3 January 2026
Reply from Loaf - Edinburgh
Hi Rachel,
Thank you so much for the kind words!
I’m really glad you felt supported without any pressure.That balance is exactly what we aim for. It’s great to hear you had a relaxing experience and we hope to see you again soon.
Kind regards,
Manny.
Refreshing and pleasant
Helpful and knowledgable staff on hand but without pressurising customer.
2 January 2026
Reply from Loaf - Edinburgh
Hi Sandra,
Thank you for taking the time to share your feedback.
It’s great to hear that you found our staff helpful and knowledgeable and that you felt supported without any pressure. Creating a relaxed and informative experience for our customers is very important to us and your comments mean a great deal to the team.
Kind regards,
Manny.
Edinburgh Loaf Review Jan 2026
The showroom was well organized and had a good range of styles & colours making it easy to browse without feeling rushed. The selection showed all the designs and confirmed the material quality and options.
The staff were very friendly, knowledgeable and patient. They took the time to understand what we were looking for, and explained the dimensions, and fabrics which helped us make a confident choice. There was never any pressure, just honest guidance.
A good experience.
We did ask if the sofa legs were interchangeable. It would be worth considering as an option.
2 January 2026
Unprompted review
Reply from Loaf - Edinburgh
Hi Richard,
Thank you for such a thoughtful and detailed review. We’re really pleased to hear that you found the showroom easy to browse and that the range, materials, and options helped you feel confident in your choice. It’s great to know our team’s friendly, patient approach and honest guidance made the experience a positive one.
We also really appreciate your feedback about interchangeable sofa legs, that’s a valuable suggestion and something we’ll certainly pass on for consideration.
Thank you again for taking the time to share your experience.
Warmest Regards,
Paris
This has been our third visit to Loaf…
This has been our third visit to Loaf and every time, the team have been super helpful and accommodating. We whittled our choice down to 2 sofa beds, in the end chose the one we had our eyes on and bought it in the most glorious velvet fabric.
I don’t know what to mention specifically: the ambiance, the generous layout, the assistants who were there when we needed them, but otherwise kept in the background, or the vast choice of fabrics and colours…
All in all top notch!
2 January 2026
Unprompted review
Reply from Loaf - Edinburgh
Hi Dagmar,
Thank you so much for such a wonderful review and for coming back to see us again, we really appreciate your continued support. We’re delighted to hear that your third visit was just as positive and that you found the sofa bed in that glorious velvet (great choice!).
It’s lovely to know the atmosphere, layout, and our team’s relaxed, attentive approach all helped make the experience enjoyable, along with the wide range of fabrics and colours.
Thanks again for taking the time to share this, we hope you enjoy your new sofa bed for many years to come.
Kind Regards,
Paris
Lovely relaxed showroom.
Lovely relaxed showroom.
Good help and advice available at all times.
We spent over one and a half hours making up our minds as to which of the sofas to buy. There were bottles of water to keep us hydrated!
30 December 2025
Reply from Loaf - Edinburgh
Hi David,
Thank you for your review.
We’re delighted you enjoyed the relaxed showroom experience and felt well supported while taking the time to choose the right sofa. We’re glad the refreshments helped too
Warm regards,
Cynthia
Just ordered two sofas
Just ordered two sofas! Took us a few visits to various stores but Loaf offered best options for what we were after. In store staff were very helpful and not pushy - we were in 4 times before deciding on sofa covering. Great to be able to take large material swatches home to get a good sense of colour scheme etc.
28 December 2025
Reply from Loaf - Edinburgh
Hi David,
Thank you so much for sharing your experience, and congratulations on ordering your sofas! We’re really pleased to hear that Loaf offered the best options for what you were looking for and that our in-store team gave you the time and space to decide, without any pressure. It’s great to know the large fabric swatches helped you feel confident about your choice. We hope you absolutely love your new sofas when they arrive!
Warmest Regards,
Paris
I did a bit of research on line at home…
I did a bit of research on line at home before calling in your Loaf shack at Straighton.. Edinburgh. It was quite simple and relaxing as i'chosen what I wanted and your colleague just put the order in for me. ( I'm 81 years old, and found everyone polite and happy to help me)
29 December 2025
Reply from Loaf - Edinburgh
Hi Lindsey,
Thank you so much for sharing your experience. We’re really pleased to hear that your visit to our Loaf Shack in Edinburgh was simple and relaxing, and that our colleague could easily place the order for you. It’s especially lovely to hear you found everyone polite and happy to help. Thank you for choosing Loaf, we hope you enjoy your new piece very much.
Warmest Regards,
Paris
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