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Loake Shoemakers Reviews 8,190

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TrustScore 4.5 out of 5

4.6

Shoe Factory
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Review summary

Created with AI, based on recent reviews

Evaluating 1,219 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their durability and excellent craftsmanship, often lasting for years when properly cared for. Many appreciate the comfortable fit and stylish designs, with some even converting others to the brand due to their satisfaction. The ordering process is frequently described as straightforward and easy, with clear product descriptions on the website. Reviewers also highlight the excellent service, including prompt and efficient delivery, often arriving sooner than expected, and a reliable repair service that extends the life of their favorite items. However, some customers experienced issues with product quality, such as missing insoles or internal protrusions making shoes uncomfortable, particularly with items made outside the UK. There were also instances of incorrect sizing, with shoes being much larger than indicated, and dissatisfaction with customer service regarding order amendments or faulty products.

What people talk about most

Product

Users describe positive interactions with product, often highlighting the great quality, timeless style, and... See more

Quality

Customers had positive experiences with quality, with many reviewers consistently praising the excellent... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting its speed and efficiency.... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent and top-class... See more

Order

Reviewers mention positive feedback about their ordering experience, often describing it as straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When bought in the sale these beautiful hand made shoes represent even better value than usual. Delivery was much quicker than quoted. The shoes fit perfectly, exactly my size. They are comfortable... See more

Rated 5 out of 5 stars

I do love a British, well made pair of winter boots and in my opinion you can’t beat a Loake boot or shoe for that matter, for price point that matches my budget (I know there are more expensive brand... See more

Rated 5 out of 5 stars

Deciding and placing an order was quite straightforward i saw the boat shoes on Loake website the description was clear. It was not difficult to make up my mind. I have had a pair of formal shoes... See more

Rated 5 out of 5 stars

I bought my Look Aldridge’s at Livingstons Gentlemen’s outfitters and tailors in Castle Douglas. Which in itself was a fantastic experience. The shoes fit like a glove straight out of the box. However... See more

Company details

  1. #4 of 11 best companies in Shoe Factory
  2. #23 of 41 best companies in Bag shop
  3. #5 of 9 best companies in Shoe repair shop
  4. #91 of 217 best companies in Shoe shop
  5. #19 of 34 best companies in Formal menswear shop

Written by the company

Since 1880, Loake Shoemakers has produced some of the world’s finest footwear from our Wood Street factory in Kettering, Northamptonshire. Family-owned since the very beginning, we are proud of our history and heritage as traditional shoemakers.

Free UK & International Delivery*

We are now delivering Worldwide!

Free delivery for all orders over £50 placed online. Orders placed prior to 13.00 GMT are sent same working day (Monday-Friday only). Orders placed after 13.00 GMT on Friday will be sent the following working day.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

8k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 1% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Brogues

The shoes are fantastic, beautifully made. Service excellent and very quick delivery. Brought for my son's birthday, he loves them

9 April 2026
Rated 3 out of 5 stars

I bought a pair of Loake Gilbert nubuck…

I bought a pair of Loake Gilbert nubuck leather chukka boots from Brook Taverner.
The boots arrived with the correct packaging - tissue paper in the toes, blue cloth, branded box, etc.
Unfortunately, both boots did not have any insoles.
The Gilbert range is made in India rather than the UK.
I contacted Brook Taverner customer services and sent photo's (as requested).
I was offered £15.00 towards the cost of insoles - or a replacement pair of boots.
I decided to accept the £15.00 and bought a pair of insoles in Timpsons.
It's disappointing that the branded insoles were missing in a new premium pair of boots.
This is something that should have been identified by quality control before the boots left the factory.

16 April 2026
Unprompted review

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