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Locauto Group - Alghero Aeroporto Reviews 

4,465
•
TrustScore 5 out of 5

4.8

Regione Nuraghe Biancu, 07041 Alghero, Sassari / Sardegna, IT

•

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See what reviewers are saying

Rated 5 out of 5 stars

Very satisfied with the car, the service, and the assistance provided. The whole experience was smooth and pleasant. I missed the online check-in because I didn’t check my spam folder in time, which w... See more

Company replied

Rated 4 out of 5 stars

Good communication, car clear, rent speedy. Only one problem was with assistance, when battery was empty after my mistake- IT was not possible contact operator. I did try call assistance number cca 20... See more

Company replied

Rated 5 out of 5 stars

Excellent experience. Locauto were professional and efficient. Office and return staff were friendly & helpful. No fuss, no detailed contracts or overly zealous return procedures. Used Locauto twice t... See more

Company replied

Rated 5 out of 5 stars

New and reliable cars, the person at the front desk was helpful and explain us all the details. The person who hand up the car give us all the details and showed us where are all the damages on the c... See more

Company replied


Company details

  1. Car rental company
  2. also in
  3. Van rental agency

Written by the company

Presso l'ufficio Locauto Rent di Alghero Aeroporto Fertilia potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 079999241. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.


Contact info

  • Regione Nuraghe Biancu, 07041, Alghero, Sassari / Sardegna, Italy

  • +39 079999241
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4.8

Excellent

TrustScore 5 out of 5

4k reviews

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4.8

All reviews

(4,465)

57,970 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sardinia car rental

When we made the booking, they picked up the phone quickly and helped us with professionalism.
Upon picking the car up, the lady was very helpful, kind, and professional. We felt positive about the experience.
The cars were in great condition, with no technical faults.

30 August 2026
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Reply from Locauto Group - Alghero Aeroporto

Thank you for the great review! Stefania

Rated 5 out of 5 stars

the reservation and booking goes very…

the reservation and booking goes very smooth with this provider. i receive brand new car for better class then i pay. also you don't need to pay for deposit.

16 August 2026
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Reply from Locauto Group - Alghero Aeroporto

Super feedback, thank you very much! See you soon onboard again with us. Fabio

Rated 4 out of 5 stars

Review

I had to change the cár after first day, because it was broken. The second car was good.

1 September 2026
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Reply from Locauto Group - Alghero Aeroporto

Dear Juraj,Thank you for taking the time to write this review. We apologize for the initial trouble, but at the same time, we are glad that everything went well at the end. We hope to welcome you back for a 5-star experience next time!

Elisa

Rated 5 out of 5 stars

Great rent

Great communication, car was fresh, brand new. Return was quick. Staff were really nice and helpful.

8 September 2026
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Reply from Locauto Group - Alghero Aeroporto

Hey, thank you so much for your kind words. we hope to see you soon! Erika

Rated 5 out of 5 stars

Davide is a great support, great car

Davide , offer us the best experience and great car

1 September 2026
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Reply from Locauto Group - Alghero Aeroporto

Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika

Rated 5 out of 5 stars

Quick

Quick, very good car

8 September 2026
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Reply from Locauto Group - Alghero Aeroporto

Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra

Rated 4 out of 5 stars

It was a good experience

It was a good experience, only the support on weekends was not so good.

31 August 2026
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Reply from Locauto Group - Alghero Aeroporto

Dear Mohammad, thank you for sharing your feedback. We are pleased to hear that you had a good overall experience with us! However, we sincerely apologize that our weekend support did not meet your expectations.We appreciate your honesty and we will share your feedback with our team to improve our service!
We hope to have the chance to serve you even better next time.

Elisa

Rated 1 out of 5 stars

We are very disappointed.

We are very disappointed for no answer regarding our problems. We send two emails to your different addresses but no any answer steel. We call once to your emergency telephone but no real interest how we managed our problems. We had much better opinion about your service, but we are disappointed. If you are interested in this case I can send you a copy of two mails we send to you.

2 September 2026
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Reply from Locauto Group - Alghero Aeroporto

Hello Plamen, thank you for taking the time to share your experience with Locauto. We would love the opportunity to assist you further. Kindly submit a request to our Customer Service team via this link: https://portale.locautorent.com/websitecs/cs-home.aspx.
Once received, a representative will reach out to you shortly to provide the support you need.

Anna

Rated 5 out of 5 stars

Very good for me

Very good for me

7 September 2026
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Reply from Locauto Group - Alghero Aeroporto

Thank you for taking the time to leave a 5-star review. See you soon, Fausto

Rated 5 out of 5 stars

GREAT

The staff was very friendly and prices were not bad

6 September 2026
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Reply from Locauto Group - Alghero Aeroporto

Super feedback, thank you very much! See you soon onboard again with us. Fabio

Rated 4 out of 5 stars

Car hire in Rome and La Mezia

Car was good. Organisation after the 1st month was a bit of an issue, I hired the car in Rome, then again in LaMezia for an additional few weeks. Finally sorted this out. Rules seem to change a little, depending on who you speak to. Overall, once sorted out it was all good.

4 September 2026
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Reply from Locauto Group - Alghero Aeroporto

Dear Vincenzo,Thank you for sharing your feedback. We are glad to hear that you enjoyed the car and that everything was successfully sorted out for your continued rental.

Regarding your experience with the organization, we sincerely apologize if you received conflicting information. We would like to clarify that all Locauto offices operate in the exact same way, following the same company rules and standard procedures across all locations. We will share your comments with our teams to ensure that our communication remains clear and consistent, regardless of who you speak to.

We appreciate your understanding and are happy that your overall experience was a positive one. We look forward to welcoming you back for a seamless rental in the future!
Elisa

Rated 5 out of 5 stars

All good

All good, i recomand

29 August 2026
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Reply from Locauto Group - Alghero Aeroporto

We're happy to hear you had a great time in Italy. See you soon, Ginevra

Rated 5 out of 5 stars

New non problematic cars

Quick get and drop car. Easy going staff that guide you when necessary. There's wasn't any problems with the car.

5 September 2026
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Reply from Locauto Group - Alghero Aeroporto

That's great to hear! See you soon, Angelo

Rated 5 out of 5 stars

Staff is very good and it is very easy…

Staff is very good and it is very easy to rent.

5 September 2026
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Reply from Locauto Group - Alghero Aeroporto

Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika

Rated 5 out of 5 stars

Perfect rental for your vacation

I had a great experience with Locauto. Instead of the small car I booked, I was given a larger SUV with an automatic transmission, which was a very pleasant surprise. The staff were extremely friendly and helpful, and the whole rental process was quick and completely hassle-free. Everything went smoothly from pickup to return. I would definitely rent from Locauto again!

4 September 2026
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Reply from Locauto Group - Alghero Aeroporto

Hey, thank you so much for your kind words. we hope to see you soon! Erika

Rated 5 out of 5 stars

Super service

3 September 2026
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Reply from Locauto Group - Alghero Aeroporto

Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio

Rated 2 out of 5 stars

I did not receved the car that i booked…

I did not receved the car that i booked and there was no upgrade for switch... Upgrade for my opinion should be more space in the trunk and not less....
Staff was ok with me.

1 September 2026
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Reply from Locauto Group - Alghero Aeroporto

Dear Patrick,thank you for sharing your feedback. We are very glad to hear that you appreciated our staff's helpfulness.

We are sincerely sorry if the vehicle you received did not fully meet your expectations. We would like to clarify that our colleagues offered you an upgrade because the specific car category you booked was unfortunately unavailable at the time of your arrival. While upgrades are based on assigning a higher and more expensive car segment, we completely understand your point that trunk space was your main priority, and we apologize for the inconvenience this caused.

We truly hope to have the opportunity to welcome you back in the future for a fully satisfying experience.

Elisa

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