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Locauto Group - Bari Aeroporto Reviews 

11,107
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TrustScore 4.5 out of 5

4.7

Viale Enzo Ferrari, 70128 Palese, Bari / Puglia, IT

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See what reviewers are saying

Rated 5 out of 5 stars

Great service by Locauto's team at the Bari airport - very quick despite high traffic. the car was new and matched our expectations fully. It had a couple of scratches and dents here and there... See more

Company replied

Rated 4 out of 5 stars

The staff at the booking desk very helpful. Straightforward pickup and drop off. No issues with the car. Directions to drop off the car not obvious. Note for all car hire at Bari airport, quite a t... See more

Rated 5 out of 5 stars

Car pickup and return were hassle-free and very easy. The car meets our expectations—exactly the one we wanted. It’s nice that the rental agency accepts debit cards instead of requiring credit cards... See more

Company replied

Rated 5 out of 5 stars

The girl at Bari airport was extremely helpful in explaining all details and providing all the necessary information to make this rental a nice experience for us. Price was not only explained very w... See more

Company replied


Company details

  1. Car rental company
  2. also in
  3. Van rental agency

Written by the company

Presso l'ufficio Locauto Rent di Bari Aeroporto potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020410. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.


Contact info

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4.7

Excellent

TrustScore 4.5 out of 5

11k reviews

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4.7

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(11,107)

59,403 reviews in the last 12 months

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Rated 5 out of 5 stars

You guys are top

17 September 2026
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Reply from Locauto Group - Bari Aeroporto

The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide

Rated 5 out of 5 stars

Locauto saved our holiday at 23:44!

We were delayed 3.5hrs by NATS outage. Our pre-booked car hire desk at Bari Airport had closed for the night but Locauto came to the rescue, renting us a car at 23:44. The whole process took less than 5 minutes, many many thanks.

8 September 2026
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Reply from Locauto Group - Bari Aeroporto

Thank you for taking the time to leave a 5-star review. See you soon, Fausto

Rated 4 out of 5 stars

The service was friendly and fast

The service was friendly and fast. However, the car wasn't very clean, and I got the impression thats the car suspension was quite worn.

Apart from that, everything was fine.

16 September 2026
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Reply from Locauto Group - Bari Aeroporto

Dear Piotr,thank you fir your review.
We are glad to hear that you enjoyed our friendly and fast service.

We sincerely apologize for the vehicle's cleanliness and the issue you noticed with the suspension. This does not reflect our usual quality standards. We have forwarded your comments directly to our local team to improve our cleaning and vehicle inspection procedures.

We appreciate your review and look forward to welcoming you back for an even better experience next time!

Elisa

Rated 5 out of 5 stars

Excellent

Great staff. Great service.

6 September 2026
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Reply from Locauto Group - Bari Aeroporto

That's great to hear! See you soon, Angelo

Rated 5 out of 5 stars

Was a great hybrid car

Was a great hybrid car. We were able to drop car off before opening time and leave keys in lock box. So easy

15 September 2026
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Reply from Locauto Group - Bari Aeroporto

Super feedback, thank you very much! See you soon onboard again with us. Fabio

Rated 1 out of 5 stars

Very sub par.

1. I was never given the opportunity to decline purchasing Locauto's coverage, so the cost of the car was more than double what it could have been.
2. The car was very dirty inside with broken console pieces.
3. I was told to return it with a full tank of fuel and it only had less then 3/4 of a tank when I took it.

31 August 2026
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Reply from Locauto Group - Bari Aeroporto

Dear Richie,thank you for your review.
We are deeply sorry that your experience did not meet your expectations.

Regarding our pricing, we would like to clarify that our staff is trained to clearly explain everything included in your rate. Additionally, our prices are dynamic and fluctuate based on daily market demand and vehicle availability.

We sincerely apologize for the condition of the car, as this does not reflect our standards. We will pass your feedback directly to our team to ensure our vehicle cleaning procedures are improved.

Concerning the fuel level, our policy is to conduct a joint inspection of the vehicle with the customer at pick up to verify its condition, including the fuel gauge. We apologize that we fell short on this occasion, and we take your comments to heart as we work to improve our service.

We hope to have another opportunity in the future to welcome you back and regain your trust.
Chiara

Rated 4 out of 5 stars

Friendly

Friendly, fast, helpful staff. Unfortunately the car was heavily used, had many bumps and was not cleaned properly.

8 September 2026
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Reply from Locauto Group - Bari Aeroporto

Dear Klaus,Thank you so much for highlighting our friendly, fast, and helpful staff! We are delighted that you received great service from our team.

We sincerely apologize that the condition and cleanliness of the car did not reflect our usual high standards. Heavy usage and minor body bumps are no excuse for a vehicle not being properly prepared, and we have shared your comments with our cleaning and maintenance teams to refine our pre-rental inspection procedures.

We take your feedback seriously to keep improving, and we hope to welcome you back soon for a flawless, 5-star experience!
Elisa

Rated 5 out of 5 stars

We picked up our rental car very fast

We picked up our rental car very fast -we were lucky not having a queue in the rental office. We rented an Opel Corsa that had only 55.500 km . The car was in a very good condition(existing small damages were well documented in the car history) and very clean (inside/outside).
Drop off was also quick and without discussions or any problems within 10 minutes .We returned the car without damages caused by us.
Staff was friendly and polite ,both at the airport office and at the office where we picked up the car
Booking process via Check.24 was very easy.
The price was also way better than the other ones ( we paid 450 Euro for 11 days compared with 650 Euro, the best ofer from competitors).

OVERALL: PERFECT!

28 August 2026
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Reply from Locauto Group - Bari Aeroporto

Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika

Rated 5 out of 5 stars

Everuthynk was perfect,people in the…

Everuthynk was perfect,people in the office on airport were very kind,procedure was simply and short.
The car was perfect,we got better thsn we asked gor.
We can recomend this company.

15 September 2026
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Reply from Locauto Group - Bari Aeroporto

Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika

Rated 4 out of 5 stars

Cars are in good shape and employees…

Cars are in good shape and employees are quick and polite.
My only regret was how difficult is to return the vehicle in the Bari Railway Station. Whatsapp instructions are difficult to understand and key drop locationis is very hard to find.

7 September 2026
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Reply from Locauto Group - Bari Aeroporto

Dear Antonio,Thank you for your feedback! We are delighted to hear that you were pleased with the condition of our cars and the quick, polite service from our team.

We sincerely apologize for the difficulty you experienced when returning the vehicle at the Bari Railway Station. We understand how frustrating it can be to navigate unclear drop-off instructions and locate the key drop box. We take your comments seriously and will review our guidance and messaging to make the return process much clearer and easier to find for future travelers.

We hope to welcome you back soon for a flawless, 5-star experience!
Elisa

Rated 5 out of 5 stars

all in all perfect

all in all perfect. friendly stuff, easy check in and check out, clean new car, and no annoying attempts to push another insurance policy on you or even blackmail you into buying one, which I've experienced a couple of times with other providers. Definitely coming back

9 August 2026
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Reply from Locauto Group - Bari Aeroporto

Hey, thank you so much for your kind words. we hope to see you soon! Erika

Rated 5 out of 5 stars

They are the best

They are kind, quick and gave me an excellent car. I had problem with other companies but Locauto asist me quickly and save my trip.

14 September 2026
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Reply from Locauto Group - Bari Aeroporto

That's great to hear! See you soon, Angelo

Rated 5 out of 5 stars

Pickup and drop off was seamless

Pickup and drop off was seamless. Car met expectations.

14 September 2026
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Reply from Locauto Group - Bari Aeroporto

Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo

Rated 4 out of 5 stars

Good experience overall.

Experience was good at the airport team to get the car.
Just the car given to us wasn’t clean specially the wind screen and it was very dirty, so only as customers we would be happy to get a clean car at the time of renting.

7 September 2026
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Reply from Locauto Group - Bari Aeroporto

Dear Raghav,thank you for taking the time to write this review.
We are glad that you enjoyed our staff.
At the same time, we apologize for the vehicle condition that did not reflect our standards.
We will share your feedback with our team to improve our cleaning procedures and hope to welcome you back for a 5-star experience next time!
Elisa

Rated 4 out of 5 stars

We rented a car for four days in Bari

We rented a car for four days in Bari, Italy. We made the booking through the website, which was quick, clear, and easy to use.

However, I created an account afterwards and, despite several attempts, I was unable to link my existing booking to it, even with the help of the company’s assistant.

The car pick-up itself was done in person and went completely smoothly. The car was very good, and we had no issues with it.

Returning the car was also hassle-free and very quick.

1 September 2026
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Reply from Locauto Group - Bari Aeroporto

Dear Zoltan,thank you for sharing your experience.
We are glad that everything went well with our service.
At the same, we apologize for the issues experienced with our website.
We will share your feedback with the relevant department to check any issues with our website and improve our service.
We hope to welcome you back for a 5-star experience next time!

Elisa

Rated 5 out of 5 stars

All good!

Excellent, everything went smooth and easy.

14 September 2026
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Reply from Locauto Group - Bari Aeroporto

Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania

Rated 5 out of 5 stars

Quick pickup and drop out

Quick pickup and drop out. Car was clean and in good condition.

6 September 2026
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Reply from Locauto Group - Bari Aeroporto

Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra

Rated 5 out of 5 stars

Hired a car in bari and drove to…

Hired a car in bari and drove to Sicily. The car was excellent. Smooth ride. Picking up the car was easy but had to wait for reserved time, no problem. Returning car in Sicily was no hassle after initial check of condition and inside/out. Would rent again for sure. Great experience.

13 September 2026
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Reply from Locauto Group - Bari Aeroporto

Hi! thank you for your wonderful feedback! See you at the next rental, Gaia

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