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Locauto Group - Bergamo Aeroporto Reviews 

8,450
TrustScore 4.5 out of 5

4.5

Via Aeroporto, 13, 24050 Bergamo, Bergamo / Lombardia, IT


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Rated 5 out of 5 stars

Expensive. But comfortable. And no extra papers with travel to Switzerland. Although - I dont understand why swiss vignette (which is valid for whole year) will be scratched off the windshield after... See more

Company replied

Rated 5 out of 5 stars

Amazing service! Car was new and clean. we had to cancel our rent with another company because of bureaucracy, and booked same day with locauto which was a great decision. Special thanks to Dunya, a k... See more

Company replied

Rated 5 out of 5 stars

The only thing I think could be improved is making sure customers receive the car brand and model they actually booked. When making my reservation, I booked a Jeep Avenger. However, at the pick... See more

Company replied

Rated 5 out of 5 stars

The front office staff are super nice and professional. Everything is done in a timely manner, without much hassle. They offer great prices, without any hidden costs. Plus, other companies block larg... See more

Company replied


Company details

  1. Car rental company
  2. Van rental agency

Written by the company

Presso l'ufficio Locauto Rent di Bergamo Aeroporto potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020415. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.


Contact info

  • Via Aeroporto, 13, 24050, Bergamo, Bergamo / Lombardia, Italy

  • +39 0243020415
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4.5

Excellent

TrustScore 4.5 out of 5

8k reviews

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4.5

All reviews

(8,450)

59,398 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Excellent experience with the car

Excellent experience with the car, pick up and return. What is terrible is their website, I couldn't connect my rental in my profile account. Also there is no online channel to communicate with them, no email, no whatsapp or whatsoever, which is mind blowing in this age and time.

9 September 2026
Rated 1 out of 5 stars

horrible return

"I rented the car at the Bologna airport office with the instruction to return it to the Milan-Bergamo airport with a full tank of gas.Based on the information provided, it was extremely difficult for me to find the car drop-off location, and nobody answered the phone when I called for directions. As a point of clarification, the instructions stated that the drop-off was opposite Arrivals—it was indeed opposite, but 2 km away.Try doing this at 6:00 in the morning to see what it's like.Anyway.A horrible experience."

8 September 2026
Rated 5 out of 5 stars

Smooth rental car experience

Both the pick-up and return were smooth and quick. When I arrived at the airport, I signed the necessary documents at the desk and left a deposit of 0.01 euros (I booked the car through Booking) - I could do it with a debit card, and then made my way to the garage, which is a 5 minute drive with a shuttle. The car was in great condition, and it performed well. At drop-off, the staff did a quick inspection of the exterior and interior of the car, without any problems. I rented a car from Locauto for the third time (first two times in Treviso Airport), and everything was as I expected, the car in excellent condition. A pleasant experience again, with friendly staff, no problems. I will continue to rent a car from Locauto every time I fly to Treviso or Bergamo.

28 August 2026
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Reply from Locauto Group - Bergamo Aeroporto

Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra

Rated 5 out of 5 stars

Good car

Good car, excellent staff, fast work. Thank You!

9 September 2026
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Reply from Locauto Group - Bergamo Aeroporto

Hey, thank you so much for your kind words. we hope to see you soon! Erika

Rated 5 out of 5 stars

Excellent

Great car rental

9 September 2026
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Reply from Locauto Group - Bergamo Aeroporto

Super feedback, thank you very much! See you soon onboard again with us. Fabio

Rated 5 out of 5 stars

This is my second time renting a car…

This is my second time renting a car from Locauto. Everything was great easy pick-up and even easier return. Highly recommended!

7 September 2026
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Reply from Locauto Group - Bergamo Aeroporto

Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra

Rated 5 out of 5 stars

Very informative staff and the…

Very informative staff and the explanation of insurance cover was made very easy to understand - I will use again but next time not pay additional cover in advance and wait until I collect the car and pay for cover at point of collection

8 September 2026
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Reply from Locauto Group - Bergamo Aeroporto

Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania

Rated 5 out of 5 stars

A fair car with a fair price

It was a very pleasant experience. The car was brand new and offered at a good price, with insurance included. The staff were extremely friendly, helpful, and kind
A fair car with a fair price.

8 September 2026
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Reply from Locauto Group - Bergamo Aeroporto

Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo

Rated 5 out of 5 stars

Amazing service

Amazing service! Car was new and clean. we had to cancel our rent with another company because of bureaucracy, and booked same day with locauto which was a great decision. Special thanks to Dunya, a kind, beautiful employee, she was very professional and fast at checking us in.

8 September 2026
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Reply from Locauto Group - Bergamo Aeroporto

Thank you for the great review! Stefania

Rated 5 out of 5 stars

Good

Expensive. But comfortable. And no extra papers with travel to Switzerland.
Although - I dont understand why swiss vignette (which is valid for whole year) will be scratched off the windshield after every single rental. This causes extra costs where nobody wins. Neither customer, nor rental company...only swiss government I gues...

4 September 2026
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Reply from Locauto Group - Bergamo Aeroporto

Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika

Rated 5 out of 5 stars

Fast pick up process

Fast pick up process, we were given other car than booked from Discovery cars, but it was even better. We really enjoyed the car and service from locauto.

6 September 2026
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Reply from Locauto Group - Bergamo Aeroporto

Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania

Rated 5 out of 5 stars

Easy rental process

Easy rental process, very good car, easy on check out, acceptance of minor scratches

7 September 2026
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Reply from Locauto Group - Bergamo Aeroporto

Thank you for your feedback! Fausto

Rated 2 out of 5 stars

Car wasn’t ready on time

Car wasn’t ready on time. Given an alternative that wasn’t the same specification.

29 August 2026
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Reply from Locauto Group - Bergamo Aeroporto

Dear Paul,thank you for your review.
We are sincerely sorry for the wait**,** and we will share your feedback with our team to improve our procedures and offer you a better experience next time.

Elisa

Rated 5 out of 5 stars

Very friendly helpful and not costly…

Very friendly helpful and not costly and understanding and quick

Will go with them again for sure

Staff was great despite not getting the car i booked the like for like was close enough and clean and brand new

27 August 2026
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Reply from Locauto Group - Bergamo Aeroporto

The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide

Rated 5 out of 5 stars

Good communication and courteous staff…

Good communication and courteous staff . Would use again . Excellent service

30 August 2026
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Reply from Locauto Group - Bergamo Aeroporto

Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika

Rated 5 out of 5 stars

Great service

Quick, no fuss and easy car return to another location

6 September 2026
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Reply from Locauto Group - Bergamo Aeroporto

Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika

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