Expensive. But comfortable. And no extra papers with travel to Switzerland. Although - I dont understand why swiss vignette (which is valid for whole year) will be scratched off the windshield after... See more
Company replied

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Expensive. But comfortable. And no extra papers with travel to Switzerland. Although - I dont understand why swiss vignette (which is valid for whole year) will be scratched off the windshield after... See more
Company replied
Amazing service! Car was new and clean. we had to cancel our rent with another company because of bureaucracy, and booked same day with locauto which was a great decision. Special thanks to Dunya, a k... See more
Company replied
The only thing I think could be improved is making sure customers receive the car brand and model they actually booked. When making my reservation, I booked a Jeep Avenger. However, at the pick... See more
Company replied
The front office staff are super nice and professional. Everything is done in a timely manner, without much hassle. They offer great prices, without any hidden costs. Plus, other companies block larg... See more
Company replied
Presso l'ufficio Locauto Rent di Bergamo Aeroporto potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020415. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.
Via Aeroporto, 13, 24050, Bergamo, Bergamo / Lombardia, Italy

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Excellent experience with the car, pick up and return. What is terrible is their website, I couldn't connect my rental in my profile account. Also there is no online channel to communicate with them, no email, no whatsapp or whatsoever, which is mind blowing in this age and time.
IT was very easy the rental procedure and the personal very helpfull.
We will rent again from you.

Reply from Locauto Group - Bergamo Aeroporto
"I rented the car at the Bologna airport office with the instruction to return it to the Milan-Bergamo airport with a full tank of gas.Based on the information provided, it was extremely difficult for me to find the car drop-off location, and nobody answered the phone when I called for directions. As a point of clarification, the instructions stated that the drop-off was opposite Arrivals—it was indeed opposite, but 2 km away.Try doing this at 6:00 in the morning to see what it's like.Anyway.A horrible experience."
Both the pick-up and return were smooth and quick. When I arrived at the airport, I signed the necessary documents at the desk and left a deposit of 0.01 euros (I booked the car through Booking) - I could do it with a debit card, and then made my way to the garage, which is a 5 minute drive with a shuttle. The car was in great condition, and it performed well. At drop-off, the staff did a quick inspection of the exterior and interior of the car, without any problems. I rented a car from Locauto for the third time (first two times in Treviso Airport), and everything was as I expected, the car in excellent condition. A pleasant experience again, with friendly staff, no problems. I will continue to rent a car from Locauto every time I fly to Treviso or Bergamo.

Reply from Locauto Group - Bergamo Aeroporto

Reply from Locauto Group - Bergamo Aeroporto
This is my second time renting a car from Locauto. Everything was great easy pick-up and even easier return. Highly recommended!

Reply from Locauto Group - Bergamo Aeroporto
Very informative staff and the explanation of insurance cover was made very easy to understand - I will use again but next time not pay additional cover in advance and wait until I collect the car and pay for cover at point of collection

Reply from Locauto Group - Bergamo Aeroporto
It was a very pleasant experience. The car was brand new and offered at a good price, with insurance included. The staff were extremely friendly, helpful, and kind
A fair car with a fair price.

Reply from Locauto Group - Bergamo Aeroporto
Amazing service! Car was new and clean. we had to cancel our rent with another company because of bureaucracy, and booked same day with locauto which was a great decision. Special thanks to Dunya, a kind, beautiful employee, she was very professional and fast at checking us in.

Reply from Locauto Group - Bergamo Aeroporto
Expensive. But comfortable. And no extra papers with travel to Switzerland.
Although - I dont understand why swiss vignette (which is valid for whole year) will be scratched off the windshield after every single rental. This causes extra costs where nobody wins. Neither customer, nor rental company...only swiss government I gues...

Reply from Locauto Group - Bergamo Aeroporto
Fast pick up process, we were given other car than booked from Discovery cars, but it was even better. We really enjoyed the car and service from locauto.

Reply from Locauto Group - Bergamo Aeroporto
Good hire group no drama really but slow in the airport overall good experience
Easy rental process, very good car, easy on check out, acceptance of minor scratches

Reply from Locauto Group - Bergamo Aeroporto

Reply from Locauto Group - Bergamo Aeroporto
Car wasn’t ready on time. Given an alternative that wasn’t the same specification.

Reply from Locauto Group - Bergamo Aeroporto
Very friendly helpful and not costly and understanding and quick
Will go with them again for sure
Staff was great despite not getting the car i booked the like for like was close enough and clean and brand new

Reply from Locauto Group - Bergamo Aeroporto
Good communication and courteous staff . Would use again . Excellent service

Reply from Locauto Group - Bergamo Aeroporto

Reply from Locauto Group - Bergamo Aeroporto
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