The only thing I think could be improved is making sure customers receive the car brand and model they actually booked. When making my reservation, I booked a Jeep Avenger. However, at the pick... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The front office staff are super nice and professional. Everything is done in a timely manner, without much hassle. They offer great prices, without any hidden costs. Plus, other companies block larg... See more
Company replied
Everything with the car, check in and check out was good. The only problem I had was during registration and account creation. My reservation was duplicated, which turned out to be no problem. I... See more
Very good reception service in the airport, short shuttle to P3 parking where all the rental cars sit. Easy pick-up, easy drop-off, car was nice, clean, almost new (Fiat 600 hybrid).
Company replied
Company details
Written by the company
Presso l'ufficio Locauto Rent di Bergamo Aeroporto potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020415. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.
Contact info
Via Aeroporto, 13, 24050, Bergamo, Bergamo / Lombardia, Italy
- +39 0243020415
Unisciti a MyLocauto Friends
4.5
Excellent
8k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bergamo real good
Desk booking, car and on site experience all very easy and no waiting. Only reason it loses a star is the pre arrival support is awful. The "go straight to car" app experience simply doesn't work. The phone number has limited hours and the WhatsApp and chat on the website also doesn't get responses. Thankfully everything was fine in the end but the only reason I booked was to use the app. They need to fix it. But as I say, otherwise great experience
29 August 2026
Reply from Locauto Group - Bergamo Aeroporto
Dear David,thank you for taking the time to leave your review. We are delighted to hear that you enjoyed the car and our desk service without any waiting time!
However, we sincerely apologize for the inconvenience and frustration caused by the malfunction of our Smart Check-in app service, as well as the difficulties you experienced when trying to reach our pre-arrival support via phone, WhatsApp, and chat. We understand how disappointing this must have been, especially since using the app was the main reason for your booking.Please rest assured that we take your comments very seriously. We have shared your feedback directly with our IT and Customer Support teams so they can investigate the app's issues and work on improving the efficiency of our communication channels.
We truly appreciate your constructive feedback and hope to have the opportunity to welcome you back in the future, providing you with the seamless, 5-star experience you deserve!
Elisa
We had a great experience renting a car…
We had a great experience renting a car here. Everything was smooth and easy from start to finish. The car was clean, in great condition, and exactly as expected. The staff was friendly, professional, and helpful throughout the whole process.
We were very satisfied with the service and would definitely recommend this car rental company. Thank you for a great experience!
22 August 2026
Reply from Locauto Group - Bergamo Aeroporto
Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo
All went well
All went well, the car was clean and quite new, staff both at pickup and dropoff communicative and helpful. We could also take it to Switzerland and France (unlike many other cars of rental companies).
15 August 2026
Reply from Locauto Group - Bergamo Aeroporto
Thank you for taking the time to leave us a positive review. See you soon, Enrico
Friendliness of staff and seamless…
Friendliness of staff and seamless service from start to finish. I have been using Locauto for years and will continue to use them. Highly recommended and the customer service is second to none!.
26 August 2026
Reply from Locauto Group - Bergamo Aeroporto
Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra
Fantastic service and they don't take a…
Fantastic service and they don't take a HUGE security deposit like most of the other rental companies.
28 August 2026
Reply from Locauto Group - Bergamo Aeroporto
Dear Adam,thank you for taking the time to write this review.
We are glad that you enjoyed our smooth procedures and we hope to welcome you back for an even better experience next time.
Elisa
Reply from Locauto Group - Bergamo Aeroporto
Thank you for leaving us a positive review! See you soon, Enrico
half a tank of fuel
I received documents to sign before getting into the car, stating that the car had a full tank. After leaving the parking lot, I noticed that the fuel tank was a little over half full. I contacted customer service, but it took 15 days for a response. I returned the car with the same fuel level, but I was still charged for the full tank and the refill. I was also informed that the tank was full, but the fuel gauge was faulty. Unfortunately, this doesn't reflect my experience, as on the second day of use, I filled the tank and the gauge showed a full tank, and I have photo documentation. I conclude that either I was deliberately given a car that wasn't fully functional, or they were trying to defraud me. I'm waiting for a response from customer service.
28 August 2026
Reply from Locauto Group - Bergamo Aeroporto
Dear Kamil Piotr,thank you for taking the time to leave your review and for bringing this specific matter to our attention.
We understand your frustration regarding the fuel charges and the information you received about the fuel gauge. Please rest assured that our Customer Service team is currently conducting all the necessary verifications regarding your rental.
They are thoroughly investigating your case and will get back to you with a detailed response as soon as possible.
We hope to welcome you back for a flawless experience next time.
Chiara
It was easy to rent and take the car
It was easy to rent and take the car. The price was very affordable. The car was good.
23 August 2026
Reply from Locauto Group - Bergamo Aeroporto
That's great to hear! See you soon, Angelo
Price big was
20 August 2026
Reply from Locauto Group - Bergamo Aeroporto
Dear Gocha,thank you for your review.
We are sorry to hear that your experience was not completely satisfactory regarding the price.
Please note that our rates are based on a dynamic pricing system, which fluctuates according to market demand and vehicle availability.
We truly value your feedback and will take your comments into account as we work to improve our services. We hope to have the opportunity to welcome you back in the future.
Chiara
Honest company
They even upgraded me with a better car .. new car full of technology
The staff were great George was very helpful.!
Will come back again for sure
20 August 2026
Reply from Locauto Group - Bergamo Aeroporto
Thank you so much for your positive feedback and for taking the time to post this review. Gaia
Reply from Locauto Group - Bergamo Aeroporto
Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra
Inganno
Una grande truffa se non acquisti un'assicurazione da nulla solo da una società esterna ti spingono che hai danneggiato il veicolo e devi pagare ti avverto contro questa compagnia
Edit
Only I have before and after photos and there is no damage!
27 August 2026
Reply from Locauto Group - Bergamo Aeroporto
Ciao Bartosz A., grazie per la tua recensione e per darci modo di spiegare.
Ci dispiace molto per la tua insoddisfazione e ci rammarichiamo che tu abbia avuto questa sensazione riguardo al nostro servizio.
Desideriamo chiarire che il nostro staff esegue le verifiche sui veicoli al momento della riconsegna applicando le stesse identiche procedure per tutti i clienti, a prescindere dalle coperture assicurative stipulate. I controlli sui danni sono fondamentali sia per mantenere i report sempre aggiornati a tutela dei guidatori successivi, sia per garantire la massima sicurezza del veicolo prima di ogni nuovo noleggio.
Ci dispiace che tu ti sia sentito accusato: la verifica del veicolo è un passaggio standard indispensabile e mai mirato alla singola persona. Ci auguriamo di poterti offrire un'esperienza migliore in futuro.
Elisa
Reply from Locauto Group - Bergamo Aeroporto
Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico
Easy to find in the airport
Easy to find in the airport. The procedure of return, even without employee is fast and clear. Clean and good cars. Polite staff at the reception in the airport.
The insurance packages is little bit expensive.
19 August 2026
Reply from Locauto Group - Bergamo Aeroporto
The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide
I’ve booked Audi A3 or similar
I’ve booked Audi A3 or similar. But i’ve got Skoda Karoq - not the same class auto. Otherwise, the service was easy to use and the staff was friendly.
26 August 2026
Reply from Locauto Group - Bergamo Aeroporto
Dear Tadas,thank you for your review.
We are sincerely sorry that the car did not meet your expectations this time.
We would like to remind you that bookings are based on vehicle categories, and unfortunately, we cannot guarantee a specific model.
We hope to welcome you back for a much better experience next time.
Elisa
Very good car 😀
26 August 2026
Reply from Locauto Group - Bergamo Aeroporto
The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide
Reply from Locauto Group - Bergamo Aeroporto
Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika
A very reliable car rental company
A very reliable car rental company. We received a brand-new, clean car and the instructions for picking it up were very clear and easy to follow. We had a great experience and would definitely recommend this company!
24 August 2026
Reply from Locauto Group - Bergamo Aeroporto
Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo
New cars 0 to 12months old i would…
New cars 0 to 12months old i would say,staff it’s ok,service average it’s ok and if you take Don’t worry extra cover all the booking process becomes faster
15 August 2026
Reply from Locauto Group - Bergamo Aeroporto
Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika
Nomeru uno
Nomeru uno! Thanks for giving me the car with debit card and no deposit. You saved my trip.
25 August 2026
Reply from Locauto Group - Bergamo Aeroporto
We're happy to hear you had a great time in Italy. See you soon, Ginevra
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.