The front office staff are super nice and professional. Everything is done in a timely manner, without much hassle. They offer great prices, without any hidden costs. Plus, other companies block larg... See more
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Everything was excellent. The booking process was simple, the staff were friendly and helpful, and both picking up and returning the car went smoothly. The car was clean and in great condition. We are... See more
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Finally, a serious car rental company that doesn’t try to charge you for unnecessary extras. I rented a Peugeot 3008 SUV-C with my family from Bergamo. We took a road trip through the Dolomites,... See more
Company replied
Excellent rental experience! I really appreciated being able to rent a car using only a debit card, without a credit card or a deposit. Before making the payment, I had a few questions, so I contact... See more
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Company details
Written by the company
Presso l'ufficio Locauto Rent di Bergamo Aeroporto potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020415. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.
Contact info
Via Aeroporto, 13, 24050, Bergamo, Bergamo / Lombardia, Italy
- +39 0243020415
Unisciti a MyLocauto Friends
4.5
Excellent
8k reviews
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Simple and efficient!
24 August 2026
Reply from Locauto Group - Bergamo Aeroporto
We're happy to hear you had a great time in Italy. See you soon, Ginevra
Stay clear of this company!
Stay clear of this company!! Trying to argue there is a dent in the roof due to a hail storm. I’ve tried to take a photograph of the dent and it does not even show on a photo. Arrived home to a €1570 bill off them. They are just exploiting customers. DO NOT RENT A CAR FROM THEM!!
If you are from Locauto and want to make contact about this situation, my agreement number is 775374138
30 August 2026
Reply from Locauto Group - Bergamo Aeroporto
Dear Matthew,thank you for your feedback. We are sincerely sorry that your rental experience was ruined at the end by the damage charge, and we completely understand your frustration.
Our Customer Service team have taken charge of your request, are currently reviewing your specific case, and will contact you as soon as possible to provide a full clarification.
Thank you for your patience while we look into this matter.
Elisa
The car it was very dirty
The car it was very dirty, The front windshield had oil on the inside. The car was not mechanically sound; there was knocking in the entire steering and suspension system.
1 September 2026
Reply from Locauto Group - Bergamo Aeroporto
Dear Florentin,thank you for sharing your feedback. We sincerely apologize for the condition in which you received the car. Providing a clean, well-maintained, and safe vehicle is our top priority, and we are truly sorry that we fell short of our standards this time.
Please rest assured that we have taken careful note of your comments and we will share these with our team to improve our inspections and ensure this does not happen again.
We hope to have the opportunity to welcome you back in the future for a much better experience.
Elisa
Reply from Locauto Group - Bergamo Aeroporto
We are so happy about your all-out stressless experience. Lucrezia
Very good service
Friendly staff, easy booking process, good cars. Price more reasonable than other traditional rental.
31 August 2026
Reply from Locauto Group - Bergamo Aeroporto
Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra
Reply from Locauto Group - Bergamo Aeroporto
Thank you for the great review! Stefania
Not advised
old car, scratches all around the body, lazy and slow staff at the parking, slow and old bus transfer to parking
31 August 2026
Reply from Locauto Group - Bergamo Aeroporto
Dear Ilya, thank you for sharing your thoughts with us. We are genuinely sorry that your experience fell short of our usual standards. We are sharing your feedback internally so we can actively improve our services for the future.
Anna
I rented a car from this company and my…
I rented a car from this company and my own rental car was fine. However, my sister’s experience was very different.
One thing I really disliked was the way they push additional insurance and protection packages. In the EU, third-party liability insurance is mandatory — a car cannot legally be operated on public roads without it. Yet at the rental desk they offer additional insurance, which can give the impression that the car is somehow not properly insured or safe to drive without buying all these extras.
The bigger problem was the condition of my sister’s car. It was handed over with a visible bulge on one of the tyres, which is a serious safety issue. There was also a stone chip in the windshield that was not marked or documented at pickup. Later, the windshield cracked from the existing chip when exposed to sunlight, and the company sent her a €920 bill for the damage.
My advice: inspect the car extremely carefully before driving away and take photos and videos of absolutely everything — especially the tyres, windshield, bodywork and interior. Make sure every existing defect is recorded in the rental agreement.
My own rental was fine, but after seeing what happened with my sister’s car, I would strongly recommend being extremely careful and documenting everything before accepting a vehicle from this company.
31 August 2026
Reply from Locauto Group - Bergamo Aeroporto
Dear Giedrius,thank you for taking the time to share your feedback. While we are glad your personal rental went smoothly, we are sincerely sorry to hear about your sister’s experience and the condition of her vehicle.
We would like to clarify a few important points regarding your concerns:
Third-party liability insurance is, of course, included in all our rentals by default, as required by law. Our staff is trained to transparently explain the additional protection packages we offer. However, these are strictly optional, and every customer is completely free to choose whether to purchase them or not based on their needs.
We sincerely apologize for the tire issue and the windshield chip your sister encountered. We always offer our customers a joint vehicle inspection (check-out) before leaving the parking lot. This allows our staff and the driver to review the car together and immediately correct any discrepancies between our official damage report and the actual condition of the vehicle.
If your sister has any doubts regarding the damage charge, please do not hesitate to have her contact our Customer Service team so they can look into her specific case:https://portale.locautorent.com/websitecs/cs-home.aspx.
We truly hope to have a new opportunity in the future to provide both of you with a flawless experience and regain your trust.
Elisa
Reply from Locauto Group - Bergamo Aeroporto
Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika
Reply from Locauto Group - Bergamo Aeroporto
Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia
Email communication was in Italian
Email communication was in Italian - and was missing english version. Communication not clear enought, that we have to have a formular filed at airport arrival area, before travel to P3-car rental area.
Missing opportunity for insurance selection at online.
Service at desk and handout/return of car was very good.
24 August 2026
Reply from Locauto Group - Bergamo Aeroporto
Dear Niels,thank you for sharing your feedback.
We sincerely apologize for the lack of information provided in English. We understand how challenging it can be to navigate in a different language, especially when trying to find the car return area in a foreign country. However, we are very happy to hear that you appreciated our helpful staff and the car. We hope to welcome you back for a flawless experience next time.
Elisa
Great and helpfull staff
Great and helpfull staff, only thing is that the car broke down in the middle of the lease, but replacement was provided, so one nice expirience...
24 August 2026
Reply from Locauto Group - Bergamo Aeroporto
Thank you for your feedback! Fausto
Really easy car hire experience with no…
Really easy car hire experience with no hard sell.
31 August 2026
Reply from Locauto Group - Bergamo Aeroporto
We are so happy about your all-out stressless experience. Lucrezia
The car pick-up and return process was…
The car pick-up and return process was quick and smooth. The car itself was amazing!
22 August 2026
Reply from Locauto Group - Bergamo Aeroporto
Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra
Very interesting rules
Very interesting rules. I have booked car with automatic transmission but havent got because in this moment I havent back ticket. Its very strange for me.
30 August 2026
Reply from Locauto Group - Bergamo Aeroporto
Hello Vladislav, thak you for sharing your experience and for bringing this situation to our attention. You can ask refund for the downgrade at the link https://portale.locautorent.com/websitecs/cs-home.aspx. We hope to have the possibility to assist you.
Sara
Excellent service with no hidden charges
Finally, a serious car rental company that doesn’t try to charge you for unnecessary extras.
I rented a Peugeot 3008 SUV-C with my family from Bergamo. We took a road trip through the Dolomites, Venice and Florence, and returned the car in Bologna without any delays or problems.
I highly recommend Locauto without hesitation!
30 August 2026
Reply from Locauto Group - Bergamo Aeroporto
Hello, so glad you enjoyed the trip with us, Fabio
Excellent rental experience
Excellent rental experience! I really appreciated being able to rent a car using only a debit card, without a credit card or a deposit.
Before making the payment, I had a few questions, so I contacted the company through their online chat. The assistant answered everything clearly and in great detail, which gave me confidence to book the car. I paid for everything online before arriving in Italy, so everything was ready when I arrived.
The location is very convenient, close to the bus stop, and both pick-up and return were quick and easy. I’m very happy with the service and will definitely use this company again.
29 August 2026
Reply from Locauto Group - Bergamo Aeroporto
Super feedback, thank you very much! See you soon onboard again with us. Fabio
Reply from Locauto Group - Bergamo Aeroporto
Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra
The car was clean and well maintained
The car was clean and well maintained. We received the keys quickly and everything went smoothly. This was our second experience renting from this company, and once again everything was excellent! Highly recommended!
26 August 2026
Reply from Locauto Group - Bergamo Aeroporto
Hello, so glad you enjoyed the trip with us, Fabio
Reply from Locauto Group - Bergamo Aeroporto
Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra
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