Locauto Group - Bergamo Aeroporto Reviews 

I told, I'm fully covered - but person behind the desk didnt want to listen, and tried to up sell one more insurance. I received heavy smokers car. Car wasn't cleaned properly inside. Among rubbish I found powerbank. Not bad at all :-)

This is my second time witch Locauto. I had a great experience with Locauto, like the first time. The car pick-up and return process was quick, smooth, and hassle-free. The team was helpful and professional. I would definitely use their service again. In the return process, Riccardo and Elia were very helpful, like the pick-up office in Milano - Corvetto.

Positive: New car, transport form the airport the parking.

Negative: You don’t have a real contact if something goes wrong. I tried to call and ask something about the delivery, and I did not find somebody.

The call center is till 8 pm.

all ok, thank You

Best option!!

Simple and fast service, thank you for helping me get the vehicle

Everything went smoothly. There were no surprises and no pressure tactics to purchase additional insurance.

Everything was ok. I got another car what i have booked..but all the other..service etc are perfect

Nice almost new car rented. Great service!

No stress, helpful staff, nice car

The price was very good, car was very nice. Front desk employee deserve a raise!
We had issues with another company which will not give us the car even if we had all the documents and we pay in advance. Dont buy from Budget!
Many thanks for helping us fast to find a solution.

Good communication, great car.

The car literally broke down on us in the middle of nowhere in Italy. The car engine warning light came on and the car slowly lost power until it stopped.
The only replacement car was 100km away at Malpensa airport, so we had to pay for a taxi to get there. We even paid for the “Don’t Worry” package, yet got zero reimbursement for the taxi cost and zero compensation for losing a day in our trip.

A breakdown can happen. Making the customer pay for it is unacceptable and the customer service was poor, unhelpful and extremely rude.
I won't use Locato or recommend it to someone else.

Friendly staff, spotless cars, value for money.
Received the car quickly, received a short explanation about the car and the contract, returning the car was also done quickly with a smile.

Great services, the car was great and the attention was fast and efficient. Thank you

I picked up my rental car from Enterprise/Locauto at BGY this afternoon and was disappointed by the attitude during the vehicle handover. I forgot I had already previously wrote a bad review for Locauto.

The gentleman handing over the keys asked me to sign the damage sheet before I had even seen the car. When I asked about checking the vehicle, his response was that he was “not bothered to come out because of the rain, and the car was too far away.” These were his literal words with roll of the eyes. Fortunately this was not my first time renting … CHECK YOUR VEHICLE BEFORE SIGNING!

With numerous existing damages listed on the sheet, I believe it is entirely reasonable for a customer to expect the vehicle to be properly inspected before signing. I could have checked it myself, but that misses the point—the handover should be handled professionally by your staff.

A few simple suggestions:

* Have umbrellas available for customers and staff.
* Move vehicles closer to the collection area when customers are expected.
* Most importantly, have some basic courtesy and professionalism.

(Oh unrelated to the above complaint … 1 bus every 20 min under the rain… please.)

Fortunately there is plenty of choice at BGY.

Great rent for normal price. Helped me to rent a car with huge discount that was available at the moment when I failed and rented car later. Found best solution at that moment.