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Locauto Group - Brindisi Aeroporto Reviews 

8,646
TrustScore 5 out of 5

4.9

Aeroporto Papola Casale, 72100 Brindisi, Brindisi / Puglia, IT


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See what reviewers are saying

Rated 5 out of 5 stars

Top Quality Service from start to finish. Lady on the desk very professional and welcoming. Staff who give you your car excellent, friendly and helpful. This continued when returning car. Second year... See more

Company replied

Rated 4 out of 5 stars

I had chosen level of insurance, but was asked to choose another one, of course more expensive. And i was asked to choose automatic gearbox of course also more expensive, in sted of manual which was... See more

Company replied

Rated 5 out of 5 stars

My original car rental had no cars available so I went down to ask if I could rent on site and they were so accommodating got me into a great reliable car within 20 min I was leaving. Was so pleased w... See more

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Rated 5 out of 5 stars

No problem at all car was new and clean all process goes well and I returned car in same condition. I think full insurance is a bit pricy but is required in this part of Italy for your own relax if so... See more

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Company details

  1. Car rental company
  2. Van rental agency

Written by the company

Presso l'ufficio Locauto Rent di Brindisi Aeroporto potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020411. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.


Contact info

  • Aeroporto Papola Casale, 72100, Brindisi, Brindisi / Puglia, Italy

  • +39 0243020411
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4.9

Excellent

TrustScore 5 out of 5

9k reviews

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4.9

All reviews

(8,646)

58,069 reviews in the last 12 months

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Rated 4 out of 5 stars

I arrived atThey wanted to charge for an extra day for one hour earlier the counter an hour…

I arrived at the counter an hour earlier than agreed upon in the contract. The employee wanted to charge me for an additional day due to the early pickup of the vehicle. I felt this was unreasonable and refused to pay. So I went back to the counter an hour later.
On a positive note, the other employee did not try to sell me any additional insurance or other services afterward. The vehicle pickup and return went off without a hitch from then on.

30 June 2026
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Reply from Locauto Group - Brindisi Aeroporto

Dear Armin,thank you for sharing your experience with us. We are pleased to hear that once you collected the vehicle, both the pickup and return processes went smoothly and that you appreciated the straightforward service from our team.
We would like to clarify what happened regarding the early arrival, as it seems there was a slight misunderstanding. Our rental rates are calculated on a strict 24-hour basis starting from the exact moment the car is picked up.

Our agent did not intend to simply charge you an extra fee for arriving early; rather, picking up the car an hour ahead of schedule automatically shifts the return deadline an hour earlier as well. If your scheduled return time remained the same as the original contract, it would have pushed the total rental duration into a new 24-hour billing cycle, which triggers an additional day's charge.
We appreciate your patience.
Thank you again for your feedback, and we look forward to welcoming you back for another smooth rental in the future.
Elisa

Rated 5 out of 5 stars

Fantastic

Fantastic, new car and excellent swift service. Very good staff.

29 June 2026
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Reply from Locauto Group - Brindisi Aeroporto

Thank you for the great review! Stefania

Rated 5 out of 5 stars

evreything ok

Support from Kevin, very good.

28 June 2026
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Reply from Locauto Group - Brindisi Aeroporto

Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra

Rated 5 out of 5 stars

Good and fast services

Good and fast services, good car, no surprises.

22 June 2026
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Reply from Locauto Group - Brindisi Aeroporto

The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide

Rated 5 out of 5 stars

Very friendly

Very friendly, we got an upgrade for a better category, new car.

25 June 2026
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Reply from Locauto Group - Brindisi Aeroporto

Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika

Rated 5 out of 5 stars

Great experience overall

Great experience overall. Car in excellent condition, all minor marks/damage clearly highlighted and print + email copy of same provided when picking up car. When dropping car back at the end of the rental the check of car is done with you present. Very speedy and efficient process. Not looking to catch customers out unlike many other providers.

21 June 2026
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Reply from Locauto Group - Brindisi Aeroporto

Many thanks, see you soon! Erika

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, friendly and with excellent English. We arrived late, flight was delayed, that was no problem. We received an upgrade on the car for no extra cost. Returning the car was quick and easy. I would highly recommend using Locauto in Brindisi airport

28 June 2026
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Reply from Locauto Group - Brindisi Aeroporto

Super feedback, thank you very much! See you soon onboard again with us. Fabio

Rated 5 out of 5 stars

Very good communication

Very good communication, new cars and the price was correct.

27 June 2026
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Reply from Locauto Group - Brindisi Aeroporto

The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide

Rated 5 out of 5 stars

Friendly staff

Friendly staff, great car, competitive rental pricing

26 June 2026
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Reply from Locauto Group - Brindisi Aeroporto

Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo

Rated 5 out of 5 stars

Excellent service

Our car hire experience was very good. The staff were very helpful and the car supplied was almost new and in perfect condition. We returned the car in a clean condition and the staff complimented us on the care we had taken. We found the charges to be some of the lowest for the area and no extra charges were attempted when we returned. Well done Locauto and thank you.

24 June 2026
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Reply from Locauto Group - Brindisi Aeroporto

Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio

Rated 5 out of 5 stars

A ver y good car honest price easy to rent

A ver y good car. ! Very god attention from de mrs at the office ! Very kind Very pattient to explain all ! Was wonderful ! If it wasnt she i think we havent rent a car because for us from brasil that not speak italian or english.Is more dificult.. just my wife know a little ! Very dificult. Thank you só much. Very easy too found the car at the parking and easy too take Back ! With Waze of course tks

26 June 2026
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Reply from Locauto Group - Brindisi Aeroporto

Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra

Rated 5 out of 5 stars

friendly service and great cars as…

friendly service and great cars as always

19 June 2026
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Reply from Locauto Group - Brindisi Aeroporto

Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo

Rated 5 out of 5 stars

As soon as I contacted the advisor

As soon as I contacted the advisor, the communication was professional, friendly, and courteous. As it was my first experience, it was very important to me that the whole process was clear and smooth from start to finish.
I received a brand-new Cupra, and the advisor took the time to explain the car's features and even connected my device for me, so I felt comfortable and confident before driving away.
Overall, it was a great experience, and I will definitely use them again. A big bonus was that I was able to use my debit card instead of a credit card, which was extremely helpful.
I would highly recommend them to anyone looking for excellent service. 😊

18 June 2026
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Reply from Locauto Group - Brindisi Aeroporto

Thank you for the great review! Stefania

Rated 5 out of 5 stars

Very nice staff both ends (remember…

Very nice staff both ends (remember Kevin for car return), good car, easy process. My third rental with Locauto, I will come back. Grazie a tutti.

25 June 2026
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Reply from Locauto Group - Brindisi Aeroporto

We're happy to hear you had a great time in Italy. See you soon, Ginevra

Rated 5 out of 5 stars

GREAT SERVICES

car was perfect when we start and was still perfect on the road .also low consumption. The persons we met when we rent and the person we met when we gave the car back were efficient and very kind!!!

24 June 2026
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Reply from Locauto Group - Brindisi Aeroporto

Thank you so much for your positive feedback and for taking the time to post this review. Gaia

Rated 5 out of 5 stars

Easy pickup and drop off

Easy pickup and drop off. Staff very helpful

24 June 2026
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Reply from Locauto Group - Brindisi Aeroporto

Hi! thank you for your wonderful feedback! See you at the next rental, Gaia

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