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Locauto Group - Cagliari Aeroporto Reviews 

9,506
TrustScore 5 out of 5

4.8

Elmas, 09030 Cagliari, Cagliari / Sardegna, IT


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See what reviewers are saying

Rated 5 out of 5 stars

We had a very positive experience with Locauto at Cagliari Airport. The whole rental process was smooth and well organised, both when picking up and returning the car. The staff were friendly, pr... See more

Company replied

Rated 4 out of 5 stars

We had to leave the car on the side because there were no available parking spaces. We drove around the parking lot several times, but unfortunately couldn’t find a free spot, and we were not allo... See more

Company replied

Rated 5 out of 5 stars

We are so happy that you saved our vacation after we were scammed by another car rental company. A special thank you goes to Eleonora; she provided us with a fair offer when we were in a bind. We hope... See more

Company replied

Rated 5 out of 5 stars

After a very bad experience with Target, Locauto arranged a car for us, great upgrade, new car, 100% insured, everything the way you wish. Thank you!

Company replied


Company details

  1. Car rental company
  2. Van rental agency

Written by the company

Presso l'ufficio Locauto Rent di Cagliari Aeroporto potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020412. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.


Contact info

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4.8

Excellent

TrustScore 5 out of 5

10k reviews

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4.8

All reviews

(9,506)

58,601 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

If I had to choose again, I would choose Locavto

Very fast service, new car, friendly employees, fast and safe return of the car, we were very satisfied

3 July 2026
Locauto Group - Cagliari Aeroporto logo

Reply from Locauto Group - Cagliari Aeroporto

The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide

Rated 5 out of 5 stars

Excellent experience

Extremely smooth reservation process and car pick up. The staff was very friendly and the car in very good condition. If you’re looking to rent a car, I would definitely recommend Locauto.

3 July 2026
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Reply from Locauto Group - Cagliari Aeroporto

We're happy to hear you had a great time in Italy. See you soon, Ginevra

Rated 5 out of 5 stars

Very easy process

Very easy process, no queue, no nonsense.

2 July 2026
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Reply from Locauto Group - Cagliari Aeroporto

Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio

Rated 5 out of 5 stars

Very good service

Very good service

2 July 2026
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Reply from Locauto Group - Cagliari Aeroporto

The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide

Rated 5 out of 5 stars

Everything went smoothly

Everything went smoothly. The car was brand new! Great service!

2 July 2026
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Reply from Locauto Group - Cagliari Aeroporto

Thank you for leaving us a positive review! See you soon, Enrico

Rated 5 out of 5 stars

It was a great experience

It was a great experience, very friendly staff and nice car!

2 July 2026
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Reply from Locauto Group - Cagliari Aeroporto

We are so happy about your all-out stressless experience. Lucrezia

Rated 5 out of 5 stars

I needed a last minute reservation and…

I needed a last minute reservation and they provided me with a perfectly sized car at a very competitive price. I was very satisfied!

26 June 2026
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Reply from Locauto Group - Cagliari Aeroporto

Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika

Rated 5 out of 5 stars

We rented a car without any problems

We rented a car without any problems. The whole process was smooth, the staff was very friendly and provided us with all information we needed. Great service - i would definitely recommended them. Thank you.

1 July 2026
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Reply from Locauto Group - Cagliari Aeroporto

Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo

Rated 5 out of 5 stars

Good service

Good service, nice people, good car.
Quick give out, quick take back of the car.
No hidden fees.
Thank you, see you next time!
😀

30 June 2026
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Reply from Locauto Group - Cagliari Aeroporto

Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo

Rated 5 out of 5 stars

Everything was perfect.

Everything was perfect.
We took the "Fuel prepaid option" and we even were given a better car.

12 June 2026
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Reply from Locauto Group - Cagliari Aeroporto

Thank you for the great review! Stefania

Rated 4 out of 5 stars

kind staff

kind staff, efficient, good choice of cars, windshield inside dirty, not enough spaces for early morning drop off

28 June 2026
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Reply from Locauto Group - Cagliari Aeroporto

Thank you, CT, for reviewing your car rental experience with Locauto! It was a pleasure assisting you, and your insights will be taken into consideration for further improvements!
Sara

Rated 5 out of 5 stars

Fast

Fast, efficient, simple, what more do you want? :)
Great car opel corsa class, new, clean.
Overall great experience.

29 June 2026
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Reply from Locauto Group - Cagliari Aeroporto

Super feedback, thank you very much! See you soon onboard again with us. Fabio

Rated 5 out of 5 stars

Great!

Everything and everyone was good and friendly since the beginning. So easy to picking up and dropping off the car.

29 June 2026
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Reply from Locauto Group - Cagliari Aeroporto

Thank you for your feedback! Fausto

Rated 5 out of 5 stars

Great service

Fast, reliable, kind, perfectly working car

22 June 2026
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Reply from Locauto Group - Cagliari Aeroporto

Thank you for taking the time to leave a 5-star review. See you soon, Fausto

Rated 4 out of 5 stars

Good car

Good car, nice experience

29 June 2026
Locauto Group - Cagliari Aeroporto logo

Reply from Locauto Group - Cagliari Aeroporto

Thanks, Salvatore! Glad you enjoyed the car and the experience. See you next time!
Anna

Rated 5 out of 5 stars

Great company- easy to arrange the car

Great company- easy to arrange the car, quick, helpful

28 June 2026
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Reply from Locauto Group - Cagliari Aeroporto

Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika

Rated 2 out of 5 stars

Pay attention to the additional insurances

They told us to pay 90€ and Return the car with empty tank.
They Said 1 litre is 2€ and the car would have 50 litre tank , so it would be the best Option.
Unfortunately the cars tank was very Small and gas prices are NOT 2€.
Additional the wanted us to pay 300€ for extra insurance as usual.
The Return was easy and fast.

27 June 2026
Locauto Group - Cagliari Aeroporto logo

Reply from Locauto Group - Cagliari Aeroporto

Dear Customer,thank you for sharing your experience.
We apologize if the experience did not meet your expecatations this time.
We would like to clarify that we are sorry if you felt pressured to purchase extra coverage; that is certainly not our goal. Our staff is required to explain clearly what is and is not included in the rental agreement so that every customer can make an informed choice. The customer is always free to decide whether to add any extra services.
We would like to clarify that our Prepaid Fuel option is offered as a fixed-price service based on the vehicle's specific category, rather than the exact daily pump price or the precise tank capacity of an individual model.
This option is designed for convenience, allowing customers to return the vehicle empty without needing to find a gas station before their flight.
However, we sincerely apologize if this did not meet your expectations and your feedback will be share with our relevant department to improve our communication at the counter.
We hope to welcome you back for a better experience next time.
Chiara

Rated 3 out of 5 stars

Unpleasant pressure to sell additional products Cagliari

I have used Locauto car rental several times in different destinations. It has always been absolutely correct and without any problems. At Cagliari airport, although I had paid for everything including comprehensive insurance, I was subjected to very unpleasant pressure at the counter by the employee Eleanora, who threatened me to buy additional products and how much I would have to pay if something happened. I was actually told that the insurance did not apply and Eleanora basically made me afraid to rent part of my holiday. Although I said several times that I did not want another product, she forced me to pay 35E for assistance. Next time I will consider choosing another rental company who will behave more correctly. This was not pleasant. Lubos

27 June 2026
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Reply from Locauto Group - Cagliari Aeroporto

Dear Lubos,thank you for sharing your experience.
We apologize if you felt pressured to purchase extra coverage; that is certainly not our goal. Our staff is required to explain clearly what is and is not included in the rental agreement so that every customer can make an informed choice.
Please note that any extra coverage purchased through the broker is a direct agreement between the customer and the broker; Locauto has no visibility into those details. We are sorry you perceived this as unprofessional; on the contrary, our colleagues simply wanted to ensure everything was clear before you started your rental. The customer is always free to decide whether to add any extra services.
Thank you for your review, as it gives us the opportunity to reflect on how we explain our policies. We hope to see you again soon!
Chiara

Rated 5 out of 5 stars

Great service from a wonderful staff!

Locauto made it easy for our family to rent a nice car in northern Sardegne at Olbia airport, and return it to the Cagliari airport location after our week’s stay on this beautiful island. A very special thanks to the wonderful team at Cagliari, Alessandro and Francesca, who made it convenient to complete our return check in before our flight to Rome! Excellent service all around.

26 June 2026
Unprompted review
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Reply from Locauto Group - Cagliari Aeroporto

Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio

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