Locauto Group - Catania Aeroporto Reviews 14,755

I recently rented a vehicle and the experience was perfect. The service was efficient, and the staff maintained a professional demeanor throughout the process.

I was provided with a brand-new vehicle that was in top condition. Seamless pick-up and drop-off procedure. I can recommend this car rental service without any reservations for anyone.

smart check in molto utile e personale gentile ed efficiente

Alessio did great job. Everything was quick and very competently during the return. Car was perfect too.

Alessio did a great job accepting the car free the rental. Pickup was also smooth and easy.

Great car, great service (special thanks to Georgia A. Who welcomed us back)! Would recommend!

Alessio - very good experience

The great service at the counter - the service at the car park - seeing we have suitcases we got a bigger car - Nissan ! The car was brand new !!! 3000 km ! The explanations of the staff and quick service ! Quick checkout ! Thanks to Georgia !!! She was really amazing !

Alessio was so very helpful in getting us in and out through the process seemlessly.

They charged me €80 for being an hour late. It is important to note that the delay had been planned with them since I picked up the car.

Everyting was great thanks for Alessio for helping

Alessio.
Great service done well

alessio is very friendly and gave us good service!

Admin was ok, car was a disgrace, tons of minor damage, stained seats, no apple car play or say nav, really poor.

At check-in the Inspector found damage to the door lock, which was not noted or checked at pick-up. We were charged 200 euros for damage which we felt was not our fault.

Mixed feelings. Locauto's staff members were friendly, polite and efficient. The app is great and the booking process is excellent. We particularly appreciated, that Locauto doesn't ask for a credit card, debit cards are also accepted. But...
The directions to Locauto’s office in the P4 Parking area are insufficiently marked; in fact, the location is almost directly opposite a building currently under demolition. This becomes particularly problematic when returning the vehicle, as P4 has two separate entrances that do not connect internally. (It is advisable to choose the entrance closest to the airport’s main terminal.)

We received an Audi. Although the car was new, the overall impression was diminished by the low‑quality plastic steering wheel and other plastic interior elements. In addition, the navigation system was outdated and frequently directed us to dead-end streets or provided incorrect routes. Given the extensive ongoing roadworks across Sicily, the outdated software was unable to reflect the current traffic and road conditions. Interestingly, the system offered an automatic update only a few minutes before we arrived to return the vehicle.

Great experience, smooth pick up and drop off. Special thanks to Alessio.

The front desk line was slow, but once we get there with smart check in, it was faster for us. I recommend full coverage even if not sctrictly needed, it offers great peace of mind. Returning the car was much faster thank picking it up. The process was smooth. 5/5 star.

Great service, lovely people and really efficient. Smooth check in and drop off . Great car. Would highly recommend

Locauto seems to understand the customer experience when renting out their cars. Make it easy, simple and don't focus on the upsell, but customer loyalty.

I need to be in Catania on multiple trips in the coming months, and they will now be the go to company.

Why? Getting the car was quick and easy at the desk, handover explained everything important about fuel, return and damage.

Returning ... I left mine out of hours. The key drop works perfectly and they did not try to stiff me for "new" damage.

The vehicle, clean, worked faultlessly and (now I will expect it every time :-) ) they upgraded the vehicle.

I booked through Booking.com

Will be interested to see rates and process when I book directly.