Locauto Group - Catania Aeroporto Reviews 

I recommend this rental company. The service was friendly, helpful, and eager to help. The car was dirty on the outside, very dirty and stale on the inside, and different from the one I ordered, but the size was the same. Returning the car before opening hours went smoothly and without any problems.

Alessio was fantastic and checked me in early before my flight!

The experience was great, mainly upon our arrival. Our British Airways flight was really delayed, and we arrived at Catania after midnight. Hopefully, the staff is still there to help us to get a car and continue our trip without further problems. Thanks to all the guys at the front desk who worked a lot later than midnight!

Everything was perfect, service, staff and booking process.

Quick pick up and return but instructions to walk to car pick up are verbal and not super clear. The drive back and where to go in the parking lot isnt clear. Sign to "P4" are not easy to see

No problems at all. Good communication when picking up and returning the car. No waiting time. Recommendable. Friendly staff (Allecio😉)

Hello,

We rented a car directly from Locauto at Catania Airport. Our needs and preferences were taken into account when choosing the car, and we were offered several insurance options. We chose the full coverage package, which made everything much easier, especially since we had not driven in Italy before.

The only downside was that there was no option for an easier or faster refund of the security deposit, like some booking platforms offer. This was a small negative, as we returned the car in the same condition as when we picked it up, apart from normal road dust and dirt from driving.

The staff spoke excellent English, provided great customer service, and both the pick-up and return process were simple and efficient.

Overall, we are very satisfied with our experience and would be happy to rent from Locauto again.

Best regards,
Eirik, Norway

I recently rented a car from the Catania Airport location, and my experience with the staff was absolutely excellent. We arrived about 15 minutes late, but the team at the desk was incredibly polite, understanding, and didn't make any issue out of it. Their customer service was professional, welcoming, and very helpful.

The only downside is their website's online check-in system, which definitely needs an upgrade. Even though you try to complete the check-in online, the system doesn't allow you to successfully upload/attach your driver's license and ID. As a result, we had to manually rewrite and provide all our details again from scratch at the desk, which defeats the purpose of a fast online check-in.

Overall, 5 stars for the amazing staff and local service, but I highly recommend Locauto updates their IT system to make the digital pickup process smoother!

Gianluca best service, it was a pleasure

The car we received was in very good condition. The prices were fair and their "Don't worry" insurance keeps you worry free. They do not block money on your card during the renting period, which is a plus when compared to other companies. The staff was very nice.

The staff was very helpful and kind! Thanks for them!!

We had problems with the flight and spoke to the company to find out if we could pick up the car later that day; they said yes, we could do it until midnight, but when we arrived that day, it turned out the car reservation was unavailable. At the counter they told us the opposite, that the car rental is canceled after one hour.
So the only solution they offered was to pay an extra 85 euros for a much larger car, which wasn't what I wanted. Since it was the only option, and we had done everything possible to arrive before the end of the day, I had no choice but to take it. Honestly, I chose this company because of the professionalism everyone talked about, but in my case, it was completely lacking.

Nice people, ez to deal with, good condition of the car.

Easy to pick up, and easy to return

Alessio

Everything is very smooth and easy! A+

Very friendly and efficient service. Trustful. Warmly
recommended

Everything was fine with the car and Alessio was also pleasant with us and professional.
The car was new and we took locauto insurance which represent a cost but regarding sicilian driving usage, I would recommend full insurance

Alessio, polite and clear exchange, good english for a tourist like me

Alessio was very friendly during drop-off everything fine