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Locauto Group - Catania Aeroporto Reviews 

16,355
TrustScore 4.5 out of 5

4.7

Aeroporto Fontanarossa, 95121 Catania, Catania / Sicilia, IT


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Rated 5 out of 5 stars

Our flight was redirected to a different airport but Locauto dealt with this smoothly. Their phone line was promptly answered each time i called and the desk at Catania airport was open until midni... See more

Company replied

Rated 5 out of 5 stars

I rented a car for my trip, and the overall experience exceeded my expectations in every way. Speed: The pick-up and drop-off processes were amazingly fast. No unnecessary delays or tedious paperw... See more

Company replied

Rated 5 out of 5 stars

The staff at both Palermo and Catania were both polite and helpful. Georgia at Catania met us with a cheerful smile and explained the returns process whilst speaking excellent English. Fast pick up an... See more

Company replied

Rated 4 out of 5 stars

Excellent service from the staff at Lovauto; at the desk, picking up the car and also at drop off. Only gripe is with the number of alarms that sounded in the car constantly; car design rather than Lo... See more

Company replied


Company details

  1. Car rental company
  2. Van rental agency

Written by the company

Presso l'ufficio Locauto Rent di Catania Aeroporto potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020405. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.


Contact info

  • Aeroporto Fontanarossa, 95121, Catania, Catania / Sicilia, Italy

  • +39 0243020405
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4.7

Excellent

TrustScore 4.5 out of 5

16k reviews

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4.7

All reviews

(16,355)

62,979 reviews in the last 12 months

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Rated 4 out of 5 stars

Excellent service from the staff at…

Excellent service from the staff at Lovauto; at the desk, picking up the car and also at drop off. Only gripe is with the number of alarms that sounded in the car constantly; car design rather than Locauto but it certainly made the drive more stressful!

11 August 2026
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Reply from Locauto Group - Catania Aeroporto

Dear James,Thank you so much for the kind words about our team! We are thrilled to hear that you received excellent service from our staff at every stage of your trip, from the front desk to pickup and drop-off.

We completely understand your frustration regarding the continuous warning alarms. Modern vehicle safety systems and driver assistance features—such as lane assist and speed warnings—are set directly by the manufacturer and can definitely feel overwhelming when they beep constantly!

We appreciate your understanding that this is a car design factor, and we hope to welcome you back soon for another smooth rental experience!

Elisa

Rated 5 out of 5 stars

Very good communication and quick…

Very good communication and quick check-in procedure. We were en route in minutes!

15 August 2026
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Reply from Locauto Group - Catania Aeroporto

Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika

Rated 5 out of 5 stars

Great

Great, every thing was perfect. Giorgia help as a lot, thank you!

19 August 2026
Unprompted review
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Reply from Locauto Group - Catania Aeroporto

We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo

Rated 5 out of 5 stars

The staff at both Palermo and Catania…

The staff at both Palermo and Catania were both polite and helpful. Georgia at Catania met us with a cheerful smile and explained the returns process whilst speaking excellent English. Fast pick up and drop off at both locations in Sicily.

21 August 2026
Unprompted review
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Reply from Locauto Group - Catania Aeroporto

Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra

Rated 5 out of 5 stars

Nice contact with staff

Nice contact with staff, good cars, great offers.
In difficult situations, You can leave car in different destination that were choose at first time, with charge, but it is possible.

13 August 2026
Unprompted review
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Reply from Locauto Group - Catania Aeroporto

Hi! thank you for your wonderful feedback! See you at the next rental, Gaia

Rated 5 out of 5 stars

Alessio helped us very much for thr car…

Alessio helped us very much for thr car return. He immediatley helped the second we got in and made the process as best as possible. The car was amazing for my wife 5 year old son and myself. We drove around the whole Sicily without any issues. Check in was also great. Thank you for the best time here in Sicily

20 August 2026
Unprompted review
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Reply from Locauto Group - Catania Aeroporto

The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide

Rated 5 out of 5 stars

There were no hidden charges and all…

There were no hidden charges and all employees were very professional and explicative with the rental terms. I would highly recommend it.

13 August 2026
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Reply from Locauto Group - Catania Aeroporto

Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania

Rated 5 out of 5 stars

For me always just Locauto

Fast checkin , fast checkout , staff friendly and professional, new cars, a great experience

20 August 2026
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Reply from Locauto Group - Catania Aeroporto

Hey, thank you so much for your kind words. we hope to see you soon! Erika

Rated 5 out of 5 stars

Helpful Locauto

Our flight was redirected to a different airport but Locauto dealt with this smoothly. Their phone line was promptly answered each time i called and the desk at Catania airport was open until midnight. The staff were friendly and helpful.

Nonostante il dirottamento del volo da Catania a Trapani, Locauto ha gestito la situazione con grande professionalità. La loro linea telefonica è stata sempre disponibile e l’ufficio presso l’aeroporto di Catania è rimasto aperto fino a mezzanotte. Il personale Locauto si è dimostrato gentile e disponibile ad aiutare.

20 August 2026
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Reply from Locauto Group - Catania Aeroporto

That's great to hear! See you soon, Angelo

Rated 3 out of 5 stars

LEVARGING OF CANCELLED FLIGHTS

GREAT SERIVICE, HOW EVER WE NEEDED TO HIRE A CAR DUE TO THE VOLCANOE CANCLEING FLIGHTS AND THE COST OF THE HIRE CAR WAS OVER 500 EUROS FOR 12 HOURS. I THINK LEVERAGING OFF A TIME LIKE THIS IS TAKING ADVATAGE OF YOUR CUSTOMERS. DUE TO THIS I WOULD NOT BE USING THIS CAR RENTAL AGAIN. HOWEVER HAVING A VEHCILE AVLAIBLE SOLVED THE ISSUE.;

12 August 2026
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Reply from Locauto Group - Catania Aeroporto

Hello Wolfe, thank you for sharing your experience with Locauto. We are sorry to hear that the Mout Etna affected your vacation and we are glad we could help you. We experienced an incredible amout of cancelations and last minute requests which we were not prepared for and we tried our best to assist everybody.
Last-minute rentals during Peak Season are unfortunately subject to higher rates, we truly appreciate your understanding and hope to see you again soon.
Sara

Rated 5 out of 5 stars

Everything as planned

Everything as planned. Same check before and after the car returned.

12 August 2026
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Reply from Locauto Group - Catania Aeroporto

Hello, so glad you enjoyed the trip with us, Fabio

Rated 3 out of 5 stars

Car was not what we ordered but was…

Car was not what we ordered but was similar

13 August 2026
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Reply from Locauto Group - Catania Aeroporto

Dear Slaheddine,thank you for sharing your experience with us.
We apologize if the car did not completely meet your expectations. We would like to clarify that bookings are based on vehicle category rather than a specific model. However, within the same category, we offer various models with similar features. We hope to welcome you back for a better experience next time.

Elisa

Rated 5 out of 5 stars

Easy reservation

Easy reservation, car pick up as well as drop off. No surprises, clean car and helpful and friendly staff.

16 August 2026
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Reply from Locauto Group - Catania Aeroporto

Thank you for leaving us a positive review! See you soon, Enrico

Rated 5 out of 5 stars

Great Service

Needed a car last minute twice in the same trip. Locauto had great service, great cars and great price. Process was simple and quick. Would recomend.

11 August 2026
Locauto Group - Catania Aeroporto logo

Reply from Locauto Group - Catania Aeroporto

Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika

Rated 5 out of 5 stars

Alessio

Alessio
The guy was very efficient and carefull from US, sharp and quick it was perfect !

17 August 2026
Unprompted review
Locauto Group - Catania Aeroporto logo

Reply from Locauto Group - Catania Aeroporto

We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo

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