Our flight was redirected to a different airport but Locauto dealt with this smoothly. Their phone line was promptly answered each time i called and the desk at Catania airport was open until midni... See more
Company replied

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Our flight was redirected to a different airport but Locauto dealt with this smoothly. Their phone line was promptly answered each time i called and the desk at Catania airport was open until midni... See more
Company replied
I rented a car for my trip, and the overall experience exceeded my expectations in every way. Speed: The pick-up and drop-off processes were amazingly fast. No unnecessary delays or tedious paperw... See more
Company replied
The staff at both Palermo and Catania were both polite and helpful. Georgia at Catania met us with a cheerful smile and explained the returns process whilst speaking excellent English. Fast pick up an... See more
Company replied
We were informed that if we were late to pick up the car, the company did not guarantee that they would be able to hold it, so I wrote a slightly later time in case the plane was delayed. When I arriv... See more
Presso l'ufficio Locauto Rent di Catania Aeroporto potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020405. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.
Aeroporto Fontanarossa, 95121, Catania, Catania / Sicilia, Italy

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Reply from Locauto Group - Catania Aeroporto
Easy reservation, car pick up as well as drop off. No surprises, clean car and helpful and friendly staff.

Reply from Locauto Group - Catania Aeroporto
Needed a car last minute twice in the same trip. Locauto had great service, great cars and great price. Process was simple and quick. Would recomend.

Reply from Locauto Group - Catania Aeroporto
Alessio
The guy was very efficient and carefull from US, sharp and quick it was perfect !

Reply from Locauto Group - Catania Aeroporto

Reply from Locauto Group - Catania Aeroporto

Reply from Locauto Group - Catania Aeroporto
Alessio. Superb experience; super check in, very helpful. Flight delayed but really good assistance for Etna. Nice upgrade too.
Ulrich

Reply from Locauto Group - Catania Aeroporto
Rental office in Catania airport was easily accessible, service was ok also.

Reply from Locauto Group - Catania Aeroporto
Great service, great car and professional help from Alessio!

Reply from Locauto Group - Catania Aeroporto
The pick up took such a long time. We rented the car for 9 o’clock and we had to wait for 45 min outside in the sun and almost mist our plane.

Reply from Locauto Group - Catania Aeroporto

Reply from Locauto Group - Catania Aeroporto
All very fast, simple burocracy , friendly service. We we're only unsure about a little alarm symbol that was always on and we di not know what It was. Turned out tò be nothing and could simply have been turned off.

Reply from Locauto Group - Catania Aeroporto

Reply from Locauto Group - Catania Aeroporto
Pickup and return was easy and quick, the support was covering every question, not pushy but rational. The car was in the promised condition.

Reply from Locauto Group - Catania Aeroporto
Alessio great service professional

Reply from Locauto Group - Catania Aeroporto
The staff let me sign a contract with additional 100,77€ Insurance even though I said I don't want it. He did not show me and made me sign it. This is a clear case of scam.

Reply from Locauto Group - Catania Aeroporto
The team in Palermo Airport was excellent! Really helpful and kind! Alessio in Catania was really kind and made the handing over stress free!

Reply from Locauto Group - Catania Aeroporto
Friendly, both at the desk as at the car delivery. Fast and correct service. Perfect.

Reply from Locauto Group - Catania Aeroporto
Alessio was very friendly. Thank you. All good.

Reply from Locauto Group - Catania Aeroporto
All fine, Staff, Service Booking

Reply from Locauto Group - Catania Aeroporto
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