Locauto Group - Catania Aeroporto Reviews 

Gianluca was perfect. Excellent service I highly recommend.

The pickup and car return process was easy and swift. Office is right in the terminal, pickup location is about 150m away. During the pickup, we were shown all the demadges on the car, were adviced to take a video in case we want to. The car was clean and in very good condition. I would not hesitate to book the car with this company again.

ps: I strongly recommend to buy the full coverage - the drivers in Sicily are, how to say that, humm, just add the insurance … 😉

Scam!!! I Must pay 80€ because bei fuel tank was 20km lower when i get the car.

Gianluca was amazing

I had an absolutely fantastic experience with Locauto at Catania Airport, and I cannot recommend them highly enough!

The entire process was incredibly smooth. Check-in at their in-terminal airport desk took a mere 5 minutes. Both the counter staff and the vehicle delivery team were exceptionally polite, friendly, and professional.
Best of all, they did not block a single Euro as a security deposit on my card, which made the experience completely stress-free.

When I returned the almost-new Audi Q2, the check-in agent completed the incoming inspection in just 1 minute. There was a tiny parking scratch on the bumper from parallel parking in Giardini Naxos.
Instead of panicking or trying to overcharge me on the spot, the agent was completely calm and polite. He told me not to worry and gracefully explained the exact documentation process so I could easily claim it back through my broker's insurance.

Coming from Switzerland, I expected an minor scratch to cost a fortune, but Locauto was completely honest and transparent, charging a very fair €130. This company represents the absolute gold standard of car rentals in Italy. I will definitely book with Locauto again!

It was fast and easy to get the prepared car. The Locauto employees were very friendly and well equipped in relation to language skills (english). Where I was not very happy were two things:
1/when I got the car, there was no instruction not even question if I am familiar with such brand of the car and how to use it safely (lights etc)
2/Child carseat- I was not explained at all how to fix it into the car , so I had to go back to the office and ask for help as the seat was not fixed.

We did not have my wife’s drivers license. We tried to use mine instead. We were denied the car and had to rent another for 600 more euros. Ridiculous. The only extra star is for the nice agent whose hands were tied. The denial came from over the phone after two extra hours in the airport.

Highly recommend to book them as they offer competitive prices, new cars, multiple locations and staff is friendly, but if you don’t speak Italian book through booking.com!
We rented an automatic car from Catania airport the AC of the car broke in the +35C heat, and we couldn’t get in touch with the phone numbers they gave us - no one would pick up.. but once booking.com reached them they called us back and had us a new car ready for pick up! I do think our AC breaking was just unlucky as the car seemed very new but deducted one start because they were really hard to reach on the phone directly. Once we reached them we picked up the car within an hour and got an upgrade. All staff were really helpful and fast!

Easy pick up, great car. Rental without eny problems.

Overall, it was a good experience. The car was fairly new, and returning it in Palermo was quick and easy. The welcome in Catania, however, was only average.

The biggest disappointment was the organization of the car rental office in the morning. Flights start arriving as early as 6–7 AM, but the office only opens at 9 AM. In my experience, rental offices at airports usually open earlier to accommodate arriving customers.

The queue management was also very poor. There was no clear system for organizing the line — no barriers, numbered tickets, or any other system to ensure that customers were served in the correct order. People were simply gathering around the desk, asking questions and trying to get served before others. This created unnecessary confusion and frustration.

What was even more disappointing was that only one employee was working when the office opened, despite a large number of customers waiting. A second employee arrived around 20–30 minutes later. If the company knows in advance how many cars are scheduled for collection in the morning, it should plan staffing accordingly and have enough employees available from the moment the office opens.

As a result, I had to wait approximately 40 minutes in line, even though I arrived before the office opened. The whole process felt poorly organized and unnecessarily stressful. Better queue management and adequate staffing from 9 AM would make a significant difference.

Customer service was excellent
The agent was helpful
Quick easy renting a car
Full Coverage was included in the rental price and you can bring back the car empty gas highly recommend this company

I am very satisfied with this car rental company. The staff were extremely friendly, professional, and always willing to help. The car was in excellent condition and drove perfectly. Everything was honest, smooth, and hassle-free from start to finish. I highly recommend this company and would definitely rent from them again.

Perfect service. New car and fast check in and check out.

Alessio - great experience

Very expensive, tricked you to buy with all extra costs. I do not recommend it to anyone

Honest car rental without deposit. Quickly pick up and return car. No extra cost.

Alessio- very good and professional service.