Locauto Group - Como Reviews 

I returned my car with mild dent under right door, not sure if because of me and they let me pay 800 Euro in addition to previous missing of luggage shelf, without negotiation and not responding to my dispute, I felt un fair treated with non professional attitude

Everything is good, from check in to check out, Staff is also very kind.

Mauricio is the best!! He is always so friendly and helpful.

Very easy and quick. They had a wide option of cars and were very helpful with answering Qs.

The booking process was really easy. The car was almost brand new and had low mileage, the customer service and staff was amazing and provided a good and fast service when we arrived, the car was already prepped and ready to go. They explained us well what roads to avoid in Como in Italy so we don't get a fine. No hidden fees and when we returned the car we filled the tank and they did a quick check up and there was no problem. First time I've reviewed a company, but in my experience, they were great!

All went well … the car was new and the agent was very helpful providing an extra car charger as all built in connections were USB type C and mine was type A
Thank you

Locauto in Como is honest. Never an issue charging over scratches or anything else. We have been scammed by almost everyone else in the area, but we rent from Locauto at least 6-7 times now and have not had a single issue. They didn't even charge us for a window that got completely shattered(by the guys across the street mowing lawns....threw out a rock and killed the window).

Good people work here.

Very helpful 👌

Maurizio was very helpful and the service was great. I would definitely come back.

Friendly, helpful, and kind service. We needed a last minute rental and the lady who helped us both days was great. If we ever needed to rent a car in the Lake Como area, we would definitely book through them again.

Great communication and easy to deal with.

Pick up and delivery was flawless and fast. I don't give you five starts because I believe your charge to refuel the car was excessive. Unfamiliar with the area I did not find a gas station close enough to refuel before dropping the car. My instructions were to drop the car at terminal 2… but at location I was informed that I had to deliver the car at terminal 1. Needless to say, unfamiliar with the airport, I got lost twice. Even tough I was offered the opportunity to refill the tank by myself, I did not want to take the risk of getting lost… and be late for my flight. Thus, trusting the charge for refilling was reasonable, without asking, I left the car. That is the only negative… the rest again, people were very cordial, prompt and effective. Will rent again… but I suggest you revisit your fees.

Friendly staff. Easy and simple process to p in up and drop off. Cars are nearly new mostly as I can see. Reliable rental car company in Italy.

Extremely bad communication. Credit card booking with any explanation three months after the car was hired. Wrote 3 Emails to Locauto, no reply. Tried Chat, no answer. Not in Spam folder either.

I've rented from Locauto a couple of times now and they are always friendly and provide great service. The cars are always well maintained and clean. Highly recommend!

The service was great, quick and kind. Checking in and returning the car were easy and the car itself was as described.

The best rental service

They tried to charge me for three damages that I did not cause. When I tried to show my proof the next day with a video, they stopped replying on WhatsApp, and the only thing I received afterward was an email with a €615 charge.

I also opened a request with Locauto’s Central Office and have been waiting 13 days without any response.

The worst part is that I can actually prove the damages were pre-existing, but they simply refuse to answer or review the video.

All was just perfect. Punctual, attentive. New and ideally clean car. Best customer service I ever had renting a car. English speaking staff