The lady at the counter was exceptionally nice to us, everything was fast and easy. The guy in the parking lot that explained everything about the car was also super nice and very funny! Return was al... See more
Company replied
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The service was quick, impeccable and very. Both the office staff and at the parking lot were welcoming and pedagogic... and the car was great for a good price ! Bonus point because the staff spoke Fr... See more
Company replied
Both pick up and drop off were quick and easy, the car was what was expected, super clean and problem-free. Everything went smoothly during our 2 day trip so our experience was great!
Company replied
We were really satisfied with the service at the admin desk and with the handover of the car, although we would have appreciated some more information on the basic functioning of the car. Each car/sys... See more
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Company details
Written by the company
Presso l'ufficio Locauto Rent di Firenze Aeroporto in via Palagio degli Spini snc, potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020404. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.
Contact info
Via Palagio degli Spini, 50145, Firenze, Firenze / Toscana, Italy
- +39 0243020404
Unisciti a MyLocauto Friends
4.7
Excellent
5k reviews
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Quick check-out, long check-in
Quick check-out at the return of the car.
But long quewing at the check-in desk.
30 June 2026
May use AI-assist with repliesRead more
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Great customer service
We picked up our car at Florence airport where the staff were extremely helpful and pleasant. The car was near new and was very comfortable and easy to drive with no issues
7 July 2026
Reply from Locauto Group - Firenze Aeroporto
That's great to hear! See you soon, Angelo
Reply from Locauto Group - Firenze Aeroporto
Thank you for your feedback! Fausto
Francesca made it super easy and smooth
7 July 2026
Reply from Locauto Group - Firenze Aeroporto
Thank you for taking the time to leave us a positive review. See you soon, Enrico
The service was perfect, for a good price !
The service was quick, impeccable and very. Both the office staff and at the parking lot were welcoming and pedagogic... and the car was great for a good price ! Bonus point because the staff spoke French better than us ! Thanks again for the experience !
25 June 2026
Reply from Locauto Group - Firenze Aeroporto
We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo
At the end of the trip
At the end of the trip, there was a scratch on the rear bumper and also on the front fender.
The rear, I can understand.
But the front was a small, typical front fender/curb scrape. Not a huge deal.
I also seriously doubt they will actually get that fixed.
4 July 2026
Easy to find after bustransfer.
Easy to find after bustransfer.
Reasonable check- in time.
Can improve by giving better info on returning car. We arrived early in the morning and all gates were closed and no information about when they open. Signposting can improve a lot.
6 July 2026
Reply from Locauto Group - Firenze Aeroporto
Thank you for your review, Leif! We're glad you found us easily and had a reasonable check-in time. We appreciate your feedback about the return process and early morning signage, this depends on the airport management, but we'll do our best to provide clearer instructions to our customers. Hope to welcome you again soon!
Anna
Perfect rental experience!!!…
Both pick up and drop off were quick and easy, the car was what was expected, super clean and problem-free. Everything went smoothly during our 2 day trip so our experience was great!
27 June 2026
Reply from Locauto Group - Firenze Aeroporto
Hello, so glad you enjoyed the trip with us, Fabio
Everything went without a hitch
Everything went without a hitch. The car was fully tanked and ready to go. The only thing lacking was a chauffeur 😉
4 July 2026
Reply from Locauto Group - Firenze Aeroporto
Hello, so glad you enjoyed the trip with us, Fabio
We were really satisfied with the…
We were really satisfied with the service at the admin desk and with the handover of the car, although we would have appreciated some more information on the basic functioning of the car. Each car/system is different. Your people did their utmost best, but only two persons to handle the numerous handovers at peak hours might not be sufficient. The car we rented was perfect. We will certainly contact Locauto again in the future.
28 June 2026
Reply from Locauto Group - Firenze Aeroporto
Thank you Mechelen for your kind words and for your patience. We look forward to welcoming you back to Locauto soon and providing you with an even smoother experience!
Sara
Reply from Locauto Group - Firenze Aeroporto
Super feedback, thank you very much! See you soon onboard again with us. Fabio
Super easy from start to end
Super easy from start to end , friendly people and fantastic service
5 July 2026
Reply from Locauto Group - Firenze Aeroporto
The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide
Locauto is our go to company when in…
Locauto is our go to company when in Italy. Not the cheapest but really good reputation.
Only one thing this time - we got a really poor quality car - Ford Puma.
Probably the worst car I’ve ever driven. I was expecting a VW Tiago or similar but was given this car. Low mileage but everything about it was very poor quality.
Insurance “no worry” seems to be a little expensive but we don’t risk any other third party insurance. Check out and Check in really easy.
Staff are friendly and polite.
5 July 2026
Reply from Locauto Group - Firenze Aeroporto
Thank you, Davide, for your continued trust and loyalty, it really means a lot to us that you keep choosing Locauto when you're in Italy! We truly appreciate your kind words about our staff and the smooth check-in and check-out. We're sorry to hear that the Ford Puma didn't meet your expectations – we always aim to provide a comfortable and reliable car, and we regret that this one wasn't up to standard. We hope to welcome you again soon and provide a better match next time!
Anna
Exceptionally friendly and helfpul
The lady at the counter was exceptionally nice to us, everything was fast and easy. The guy in the parking lot that explained everything about the car was also super nice and very funny! Return was also fast and easy with an extraordinary friendliness! We had left a wallet in the car and they called us immediately and came running to the shuttle bus that we had to take back from the terminal. We would definetely go there again!
4 July 2026
Reply from Locauto Group - Firenze Aeroporto
Hi! thank you for your wonderful feedback! See you at the next rental, Gaia
Efficiency of staff when collecting…
Efficiency of staff when collecting and returning car was excellent
5 July 2026
Reply from Locauto Group - Firenze Aeroporto
Thank you for your kind words, Dean! We're really happy to hear that our staff made both collection and return quick and efficient – that's exactly the service we aim for. Hope to welcome you again soon!
Anna
The staff is great
5 July 2026
Reply from Locauto Group - Firenze Aeroporto
Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo
Reply from Locauto Group - Firenze Aeroporto
The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide
Reply from Locauto Group - Firenze Aeroporto
Thank you so much for your positive feedback and for taking the time to post this review. Gaia
Couldn’t be more disappointed
The wait-time to pick up the car was several hours. The car was not properly checked for dents. We took good care of the car while in our possession but were charged almost $1,800 for several tiny dents that were there before we rented the car. We’re very disappointed in the service.
25 June 2026
Reply from Locauto Group - Firenze Aeroporto
Dear Robert,thank you for sharing your experience with Locauto.
First of all,we apologize for the wait at the counter. We are fully aware that our customers' time is valuable, and our priority is always to save you time. Please , rest assured that we will share your feedback with the relevant department to improve our service.
We are sorry that your experience was not entirely positive due to the charge for the damage identified.We would like to clarify that it is our policy to offer our customers a joint inspection of the vehicle before starting the rental, to guarantee full transparency.
If you need any documentation or wish to discuss this further, please reach out to our support team here: https://portale.locautorent.com/websitecs/cs-home.aspx. Your review is valuable to us as we strive to improve. Best regards, Elisa.
The people at the desk solve us one…
The people at the desk solve us one problem. And the car was perfect for what we needed to do.
Just the price was a bit expensive, but as I said, you solved a problem that other company made for us.
25 June 2026
Reply from Locauto Group - Firenze Aeroporto
Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo
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