The Fiat Gran Panda was brand new...only 4000 + Km on it and it functioned beautifully. Locauto staff was both courteous and helpful with the questions we had about the car. Pick up was easy and dro... See more
Company replied
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Best car rental experience ever. Started when we arrived to their airport office. No queue. A very nice employee made the paperwork in a few minutes. No hidden extra cost, free upgrade, and o... See more
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Excellent experience from start to finish. The pickup location was easy to find, the instructions were clear, and the car was clean and exactly as expected. Customer service was fantastic, both at the... See more
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Smooth hire and no fraudulent charges at the end for non existent damage. A major thing when reading reviews for italian hire cars in general. The clerk could've been a bit nicer to us when we wer... See more
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Company details
Written by the company
Presso l'ufficio Locauto Rent di Firenze Aeroporto in via Palagio degli Spini snc, potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020404. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.
Contact info
Via Palagio degli Spini, 50145, Firenze, Firenze / Toscana, Italy
- +39 0243020404
Unisciti a MyLocauto Friends
4.7
Excellent
5k reviews
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We experienced great service
We experienced great service! Quick check-in and check-out. The car only had 8k km on it and was nice and clean. Will use their service again in the future.
10 August 2026
Reply from Locauto Group - Firenze Aeroporto
Thank you for your feedback! Fausto
Smooth process
Good English communication, nice car, fair documentation, smooth return.
16 August 2026
Reply from Locauto Group - Firenze Aeroporto
Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra
Good, smooth service
Good service. Not pushy sales of insurance. Helpful when we explained need for big boot.
12 August 2026
Reply from Locauto Group - Firenze Aeroporto
Thank you for your feedback! Fausto
Good rental for Italy
Friendly staff, good service and the check in and out was a great experience.
The car had some minor damage that was shown before and all was ok!
The car was great and it made the trip to Tuscany amazing!
14 August 2026
Reply from Locauto Group - Firenze Aeroporto
Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico
Team at the location was professional…
Team at the location was professional and courteous. Car was great
5 August 2026
Reply from Locauto Group - Firenze Aeroporto
Thank you for your feedback! Fausto
Reply from Locauto Group - Firenze Aeroporto
Hey, thank you so much for your kind words. we hope to see you soon! Erika
Reply from Locauto Group - Firenze Aeroporto
Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania
Quick pick up and delivery👍🏻
9 August 2026
Reply from Locauto Group - Firenze Aeroporto
We're happy to hear you had a great time in Italy. See you soon, Ginevra
Excellent experience
Very efficient pick-up and drop-off at Florence - service with a smile. Had a similar experience in Verona. Should only use these guys when in Italy!
1 August 2026
Reply from Locauto Group - Firenze Aeroporto
Super feedback, thank you very much! See you soon onboard again with us. Fabio
Easy access and professional staff
Easy access and professional staff. They handled the pick-up and drop off within minutes. I highly recommend using LOCAUTO if you need a rental car at Florens
10 August 2026
Reply from Locauto Group - Firenze Aeroporto
That's great to hear! See you soon, Angelo
Very nice experience
Very nice experience . They included the toll passes and allowed to add a driver for free . I’d definitely would rent again
2 August 2026
Reply from Locauto Group - Firenze Aeroporto
Thank you so much for your positive feedback and for taking the time to post this review. Gaia
We were given a car that broke down and they refused to replace it
We were given a car at locauto firenze airport that broke down five minutes after receiving it. It had a problem with the clutch. We were stuck on a highway at 21.50. We called their road side assistance 5 times. We were told by locauto to wait for road assistance. We waited for hours. One of us got a ride back to locauto with the kids to get a replacement car while the main driver waited with the car. But locauto refused to give us a replacement car until they received a note from road side assistance confirming that the car has broken down . We have been waiting at locauto for 2 hours now for assistance to arrive and it now 00.40 in the morning… when we called road side assistance at 21.50, we were told that assistance was about to arrive. The person at locauto airport. office had not even bothered to call assistance. And in addition to all this we took the “don’t worry” full protection option!
We are still here in the office at 00.39 and continue waiting….
9 August 2026
Unprompted review
Reply from Locauto Group - Firenze Aeroporto
Dear Stephanie,we are truly sorry to hear about the stressful experience you and your family faced following your vehicle breakdown.
While we inspect and maintain our vehicles scrupulously before every rental, unforeseen technical failures can unfortunately still occur during a journey. We deeply regret the long delays and frustration you experienced, especially late at night with your children.
To clarify our procedure: requiring the official towing document before releasing a replacement car is a mandatory measure for the protection and safety of both the customer and the fleet. This document confirms the exact location of the broken-down vehicle and verifies that it has been handed over to authorized personnel.
We take your feedback very seriously to improve our assistance flow.
We hope to have another opportunity to regain your trust.
Chiara
Everything went smooth
9 August 2026
Reply from Locauto Group - Firenze Aeroporto
Dear Alex,thank you for review.
We are glad that you enjoyed our service!
We look forward to welcoming you back in the future.
Elisa
professional and friendly car rental
For me, the check-in and returning of the very nice car went realy well, and the staff were very friendly.
9 August 2026
Reply from Locauto Group - Firenze Aeroporto
We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo
Reply from Locauto Group - Firenze Aeroporto
Many thanks, see you soon! Erika
Smooth and Professional Experience
Great experience! Everything was quick, easy and professional. The car was practically brand new with very low mileage and we had no issues at all. We returned it in a different city without any problems. Very smooth service from start to finish. Highly recommended!
31 July 2026
Reply from Locauto Group - Firenze Aeroporto
Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika
Staff were friendly and helpful
Staff were friendly and helpful. Pick up and drop off quick and straightforward.
8 August 2026
Reply from Locauto Group - Firenze Aeroporto
Super feedback, thank you very much! See you soon onboard again with us. Fabio
Excellent expérience with this company
Excellent expérience with this company. Car was great and people were lovely. I will come back and use locauto next time.
6 August 2026
Reply from Locauto Group - Firenze Aeroporto
Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia
Check-in and check-out went very smooth…
Check-in and check-out went very smooth and as there were no issues with the car it was all a very pleasant experience.
6 August 2026
Reply from Locauto Group - Firenze Aeroporto
Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio
Reply from Locauto Group - Firenze Aeroporto
We're happy to hear you had a great time in Italy. See you soon, Ginevra
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