Locauto Group - Firenze Borgo Ognissanti Reviews 

Very good experience. Fast car pick-up. New car only 15,000 km. Polite staff. Good prices.

The person behind the desk helped us very efficiently and kindly. It was a perfect car. The drop off took approximately 5 minutes.

AVOID AVOID

This rental agency is terrible. Months after our holiday, we started receiving fines for dates when we were not even in Italy, let alone renting a car. They are thieves.

All in all, it went pretty smooth.

I paid for a rental car of a Peugeot 3008 or a similar model, and when I arrived, I was initially given a station wagon. I had to insist and go through an experience I didn’t expect just to receive a car that actually matched what I had reserved. This was unnecessary and not fair to me as a customer.

Ready check in and out. Very nice car. Highly recommend this company. Easy to find location and drive to

Very gentle and supporting team, transparent in every step of the rental, clean car

Processing final paperwork hasn’t been satisfactory.
Still waiting for security deposit to be released after a month

Fast, efficient, paperless check out of the car. Everything including the notes about existing scratches and dents was on their tablet. We had booked a small automatic suv and got a Nissan Qashqai with gps navigation which turned out to be much easier than using Google maps on our phones. We returned the car in La Spezia which was also quick and painless. They also called a taxi for us, no problem.

Everything was easy and the car was wonderful!

Easy to deal with great car and people where very friendly

The car provided was not what was booked. We were told it was “an upgrade” but it was a lower cost category. When we raised this with the agent she was rude and dismissive. The service was slow, and the process to hand back the car was shambolic. Would never rent from Locauto again.

This was a car rental in Italy for me. The one way rental was returned to Venice Marco Polo Airport. The return instructions said to follow signs specifically for "Rental Car Return" . THere is no such signage at Venice Airport. We had to ask an on site gas station attendant where to bring the car back, which was ultimately the "Rental Car" site. Very frustrating.

Car was in good condition, good pickup and return experience.
Price was very high due to last minute and the season

Clean, manual transmission car. Pick up and drop off can be hectic with a one way ramp for entry and exit.

Agent was able to provide a vehicle last minute due to a competitor’s cancellation. Great service!

Available car, you need a second attendant to deal with capacity.

Great car. Create people.

Your staff is excellent: polite, pleasant and effective. Treasure them!
The car (a FIAT Panda) was in excellent condition and clean as a whistle.
My only suggestion is that you stay open a little later in the evenings.