Great service, no fuss collecting the car. No hidden payments, got the no worries package and it was all a 'no worry' experience. They explain about the local zoning and how to navigate it. Very happy... See more
Company replied
Location
Switch locationVia Maso Finiguerra, 31R, 50123 Firenze, Firenze / Toscana, IT
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Hotel arranged drop off and pick up and car rental made every step so simple. Car was very nice and exceeded our expectations. Thankful hotel has such a good working relationship with car rental and... See more
Company replied
Locauto was such a pleasant experience! The staff were extremely professional and friendly, and we were given a perfect car for our first road trip through Tuscany. The whole process was smooth. We ha... See more
Company replied
Overall, we are extremely satisfied with the company. That's why we choose Locauto every time. But this time we were a bit disappointed. We had chosen a Toyota Aigo, but we got a Fiat Panda without ai... See more
Company replied
Company details
Written by the company
Presso l'ufficio Locauto Rent di Via Maso Finiguerra, 31/R potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. L'Ufficio di noleggio non è dotato di key box, ma è possibile la riconsegna fuori orario fino alle ore 02.00 presso l'adiacente Garage Excelsior (Via Palazzolo, 94). Accesso ZTL free. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.
Contact info
Via Maso Finiguerra, 31R, 50123, Firenze, Firenze / Toscana, Italy
- +39 0243020419
Unisciti a MyLocauto Friends
4.5
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Just all very professional
Just all very professional, garage team were excellent, picking up the car was easy, definitely the best car hire experience we've had in Europe.
6 August 2026
Reply from Locauto Group - Firenze Borgo Ognissanti
Many thanks, see you soon! Erika
Was charged a ton last minute because I…
Was charged a ton last minute because I was in a bind. They added tons of extra fees and I am generally dissatisfied with the rental.
5 August 2026
Reply from Locauto Group - Firenze Borgo Ognissanti
Dear Rosenbaum,thank you for your review.
We apologize if the experience did not meete your expectations this time.
We would like to clarify that our staff offered you the best rate available at that moment, based on car availability and market demand.
We will share your feedback with the relevant department to improve our service, and we hope to welcome you back for a much better experience in the future.
Elisa
The whole experience was really nice…
The whole experience was really nice and Souki was the customer service representative was very nice and explained the process of renting and tolls really well.
28 July 2026
Reply from Locauto Group - Firenze Borgo Ognissanti
Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika
Reply from Locauto Group - Firenze Borgo Ognissanti
We are so happy about your all-out stressless experience. Lucrezia
Great service!
21 July 2026
Reply from Locauto Group - Firenze Borgo Ognissanti
Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania
Great service
Great service, no fuss collecting the car. No hidden payments, got the no worries package and it was all a 'no worry' experience. They explain about the local zoning and how to navigate it. Very happy with my car and experience, would definitely use them again.
22 July 2026
Reply from Locauto Group - Firenze Borgo Ognissanti
Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo
The person telling at pick up diesel…
The person telling at pick up diesel was full then it was less then 1/2 tank upon returning asked me if it was full again I returned with 3/4 , also not telling where to park instead made me move it just not happy with all the money I paid
28 July 2026
Reply from Locauto Group - Firenze Borgo Ognissanti
Dear Carlos,thank you for sharing your feedback with us.
Regarding the fuel level, we would like to reassure you that the fuel reading was updated in our system at the time of pick-up to accurately reflect the actual amount in the tank. As a result, no additional fees or extra charges were applied upon return.
Regarding the parking assistance and return process, we sincerely apologize for any frustration or inconvenience this caused you. We take your feedback seriously and will use it to improve the return instructions and guidance provided by our counter staff.
We truly hope to have another opportunity in the future to regain your trust and provide you with a much better experience.
Chiara
Check in with as a breeze and the young…
Check in with as a breeze and the young lady was very friendly and helpful as was the person who handed the car off to us.
Return was also easy and again the person who checked us out was very friendly.
27 July 2026
Reply from Locauto Group - Firenze Borgo Ognissanti
Thank you for taking the time to leave a 5-star review. See you soon, Fausto
Highly recommended service
Car was in good condition. Delivered and picked up in time. Customer service was very good
27 July 2026
Reply from Locauto Group - Firenze Borgo Ognissanti
Hey, thank you so much for your kind words. we hope to see you soon! Erika
Reply from Locauto Group - Firenze Borgo Ognissanti
Thank you for your feedback! Fausto
Reply from Locauto Group - Firenze Borgo Ognissanti
Thank you Rey Pierre for choosing Locauto! Your feedback it's very important to continue providing an excelent service to our customers! We hope to welcome you again!
Anna
The communication was very good and the…
The communication was very good and the prices were significantly great.
21 July 2026
Reply from Locauto Group - Firenze Borgo Ognissanti
Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio
Reply from Locauto Group - Firenze Borgo Ognissanti
Thank you for your feedback! Fausto
Great location and friendly people
Great location - super-close to the Firenze SMN train station and easy to find. Everyone we dealt with was friendly and fun and lovely. Easy to pick up the car and drive off with no delays, and the same when we returned it. One of the best car rental experiences we've ever had! Thank you!
8 July 2026
Reply from Locauto Group - Firenze Borgo Ognissanti
Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra
Reply from Locauto Group - Firenze Borgo Ognissanti
Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio
Outstanding service - better than could ever expect.
Excellent service. Staff go above and beyond to help their customers. Had a great conversation both on the phone before my trip and when picking up my car in the Firenze Train Station office.
4 July 2026
Reply from Locauto Group - Firenze Borgo Ognissanti
Thank you for your feedback! Fausto
The pick-up
The pick-up, drop-off, and the vehicle itself were all excellent. However, I was very disappointed by the level of service when we collected the car.
As soon as we started driving, the vehicle warned us that the AdBlue would run out in about 80 km and needed to be refilled urgently. On top of that, the windshield washer fluid was completely empty.
Instead of simply starting our trip, we first had to find a place to refill both ourselves. In my opinion, customers should only have to refuel the car before returning it. Things like AdBlue and washer fluid are basic maintenance items and should be checked and topped up by the rental company before handing over the vehicle.
Having to deal with this immediately after collection was frustrating and not the level of service I would expect.
13 July 2026
Reply from Locauto Group - Firenze Borgo Ognissanti
Dear Foad,thank you for your review. We are pleased to hear that you were satisfied with the overall vehicle condition, as well as the pick-up and drop-off process. However, we are truly sorry for the frustration caused by the AdBlue and windshield washer fluid levels upon collection.
We appreciate you bringing this to our attention. We have shared your feedback with our local preparation team to ensure our vehicle check procedures are strictly followed moving forward.
Thank you again for your feedback, and we hope to welcome you back for a much smoother experience in the future.
Elisa
Perfect vehicle supplied for us to…
Perfect vehicle supplied for us to travel around. Clean, new and everything worked. Thank you
4 July 2026
Reply from Locauto Group - Firenze Borgo Ognissanti
The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide
Reply from Locauto Group - Firenze Borgo Ognissanti
Many thanks, see you soon! Erika
Gave us a bill for damage that was not…
Gave us a bill for damage that was not present when we dropped the car off. They will not send photos and it’s one of the worst rental companies I’ve ever rented from. Do not use these people.
12 July 2026
Reply from Locauto Group - Firenze Borgo Ognissanti
Hello Brooke, thank you for taking the time to share your experience with Locauto. Please rest assured that our Customer Service team is currently reviewing your case. We will be right back in touch to assist you further as soon as we have gathered all the details.
Anna
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.