Extremely helpful people both at the desk and at pick up. Sorted out a car for us when another company at Milan Linate Airport couldn't provide the car we had booked with them through booking.com.
Company replied
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See what reviewers are saying
We had an excellent service from start to finish on 6th June 2025 at Milano Liante. After a competitor refused to give us the car w have pre-booked for no good reason me, my husband and our 4 year old... See more
Company replied
Ease of access/ speed of delivery. Picking up the car at Milano Linate Airport was quick and hassle free. The size and the quality of the car were pretty good.
Company replied
Easy to find, super friendly and quick staff when both picking up the car at Linate and leaving the car at Malpensa. Would recommend Locauto to anyone traveling to Milan.
Company replied
Company details
Written by the company
Presso l'ufficio Locauto Rent di Milano Linate Aeroporto potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020413. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizi disponibili: Elefast e auto elettriche per spostamenti veloci, sicuri e senza restrizioni di ZTL e di parcheggio.
Contact info
Via Forlanini, 20090, Segrate, Milano / Lombardia, Italy
- +39 0243020413
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4.5
Excellent
5k reviews
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Reply from Locauto Group - Milano Linate Aeroporto
We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo
Reply from Locauto Group - Milano Linate Aeroporto
Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra
Good staff.
1 July 2026
Reply from Locauto Group - Milano Linate Aeroporto
The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide
Not a very good experience.
Our experience was quite disappointing. We arrived slightly early for collection and the car wasn't ready. When we returned at our exact booking time (16:00), we were told our vehicle wasn't available and there would be a delay. While the desk attendant was helpful and managed to source an alternative car, this caused a 30-minute delay.
Unfortunately, the car we received—as well as the child seats we had pre-booked—had not been properly cleaned. Furthermore, the attendant asked me to sign the paperwork without doing a vehicle inspection together. Thankfully, I checked the car myself and took photos before leaving; I discovered a very large scratch on the front bumper that was not listed on the agreement. To top it off, the fuel tank was not full upon pickup.
23 June 2026
Reply from Locauto Group - Milano Linate Aeroporto
Dear Etienne,thank you for sharing your experience.
We apologize for the wait and the condition of the car, which did not reflect our standards of quality. On the other hand, we are glad that you enjoyed the assistance of our helpful staff. We have taken note of your feedback and will share it with the relevant department to improve our service. We hope to welcome you back for a much better experience next time.
Chiara
Absolutely amazing experience at Unbeatable Price
Absolutely amazing experience. Got a car from Milan Linate airport, as it had the best prices, and best they were indeed. Got everything, a lovely modern automatic car with everything you'd ever need, also spacious, plus some good special additional insurance that covered me up to a very decent amount in case I would have damaged the car myself plus a tomograph. The overall price was absolutely excellent, the staff was great and professional and friendly. And all these while they don't take deposit either 😭
Really you can't beat them. I'll go with Locauto every single time I'll visit Italy. Highly recommend ❤️
23 June 2026
Reply from Locauto Group - Milano Linate Aeroporto
Hey, thank you so much for your kind words. we hope to see you soon! Erika
I am always pleased to rent from them…
I am always pleased to rent from them the only thing that bothers me that when you go on their website to rent the price is 2x over from others. So instead of booking directly from them I am booking from other sites with full insurance. If they reduce the insurance and compare it from other sites I thing it would be better.
30 June 2026
Reply from Locauto Group - Milano Linate Aeroporto
Dear Ruth,thank you for your loyalty and for taking the time to write this review.
We apologize if the rate did not meet your expectations.
We will share your feedback with our relevant department to improve our pricing and overall offer.
We hope to welcome you back and earn a 5-star rating next time.
Chiara
Lack of Communication
Lack of communication from start to finish. Hard to get ahold of. Hung up multiple times
12 June 2026
Reply from Locauto Group - Milano Linate Aeroporto
Dear Alex,thank you for your feedback. We are sincerely sorry to hear about your experience regarding the lack of communication and the difficulties you faced trying to reach us.
Clear and reliable communication is incredibly important to us, and it is truly disappointing to hear that you were disconnected multiple times and unable to get the assistance you needed. This is certainly not the level of service we aim to provide.
We will share your feedback with the relevant departemnet to improve our service.
We hope to welcome you back for a much better experience.
Elisa
Simple and fast.
28 June 2026
Reply from Locauto Group - Milano Linate Aeroporto
Thank you for taking the time to leave us a positive review. See you soon, Enrico
Very good service
26 June 2026
Reply from Locauto Group - Milano Linate Aeroporto
Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia
At Milano Linate we received a Ford…
At Milano Linate we received a Ford Puma instead of the VW T-Roc we had reserved. We were told this was un upgrade (gratis). Fine, but this Ford Puma appeared unfortunately to be a very unstable car, since it lacked road holding and was gifted with a dangerously "vibrating" steering wheel at higher speeds ...When we mentioned our worries in a mail we got a very bureaucratic and unhelpful response: We had to be happy and grateful with our upgrade ! The person who checked the car when we returned it was definitely not friendly or even polite. We paid for a "no worries" package, about 900 euros ...
19 June 2026
Reply from Locauto Group - Milano Linate Aeroporto
Dear Jean Pierre,thank you for sharing your experience with us.
First and foremost, we are deeply concerned to hear about your feedback regarding the Ford Puma's handling and steering wheel vibration at higher speeds. The safety of our customers is our absolute priority, and a mechanical issue like the one you described is something we take very seriously. We will immediately forward your report to our technical and fleet management team to ensure the vehicle undergoes a thorough safety inspection.
We are also sincerely sorry for the bureaucratic and unhelpful email response you received when you initially raised these worries. You had every right to express concern about the car’s stability, and our team should have addressed your safety worries with the utmost urgency and care, rather than simply focusing on the upgrade.
Furthermore, we deeply regret that the agent who assisted you during the drop-off was unfriendly and impolite. This behavior does not reflect our standards of hospitality and customer care.
We highly value your feedback as it helps us correct our procedures and staff training.
We apologize again for the stress this experience caused you, and we hope to have the opportunity to restore your confidence in our service in the future.
Chiara
We received an upgrade to a bigger car.
We received an upgrade to a bigger car.
Car was brand new.
18 June 2026
Reply from Locauto Group - Milano Linate Aeroporto
Super feedback, thank you very much! See you soon onboard again with us. Fabio
I got a penalty for returning the car…
I got a penalty for returning the car almost full. I had explained to the representative that 1 gas station he referred me to was closed and that I drove to another gas station which didn't want to take any of my 6 credit or debit cards. I then used all my cash to fill the car up, which was just below full and I still got a penalty as I didn't return it full. This was completely out of my control as I tried my best to adhere to your policy. I would have expected some understanding and grace in this situation.
15 June 2026
Reply from Locauto Group - Milano Linate Aeroporto
Dear Kirsten,thank you for sharing your feedback with us.
We are truly sorry to hear about the inconvenience and the stressful situation you experienced with the gas stations before returning your vehicle. We completely understand that these circumstances were entirely out of your control, and it is unfortunate that these external issues affected your experience.
While we must adhere to our refueling policy regarding the fuel level upon return, we always aim to make the process as seamless as possible for our guests. To help avoid this kind of stress, delays, or complications at the end of a rental, our company offers a Prepaid Fuel option. This allows our customers to prepay for the full tank at the start of the rental and return the vehicle without the need to look for an open or working gas station before dropping it off.
We sincerely hope to have another opportunity in the future to welcome you back and demonstrate the true value and quality of our service.
Elisa
Excellent No Deposit Or Credit Card Required…..
Excellent no deposit or credit card required and still very reasonably priced. Customer service on phone was very helpful and the whole process from collection to drop off was smooth going. A++++++++
9 June 2026
Reply from Locauto Group - Milano Linate Aeroporto
Hi! thank you for your wonderful feedback! See you at the next rental, Gaia
Reply from Locauto Group - Milano Linate Aeroporto
Thank you so much for your positive feedback and for taking the time to post this review. Gaia
Great experience with Locauto
Great experience with Locauto. I got the best price available, the car was brand new, and both pickup and return were fast and hassle-free. I would definitely rent from them again.
16 June 2026
Reply from Locauto Group - Milano Linate Aeroporto
The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide
As usual with LOC in Linate
As usual with LOC in Linate - kind service, good price and fine opening hours
22 June 2026
Reply from Locauto Group - Milano Linate Aeroporto
Thank you for taking the time to leave us a positive review. See you soon, Enrico
Reply from Locauto Group - Milano Linate Aeroporto
Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio
Reply from Locauto Group - Milano Linate Aeroporto
We are so happy about your all-out stressless experience. Lucrezia
My rate is 5* for reception in Milano…
My rate is 5* for reception in Milano Linate.
We give 4* for return in Milano Malpensa.
22 June 2026
Reply from Locauto Group - Milano Linate Aeroporto
Hi! thank you for your wonderful feedback! See you at the next rental, Gaia
personale efficiente
15 June 2026
Reply from Locauto Group - Milano Linate Aeroporto
Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika
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