We had a seamless experience. No issues at the pickup and no waiting line for us at the hour we arrived in Rome (mid-morning). The car was modern and of better quality than other experiences we had... See more
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Location
Switch locationPiazza Duca d'Aosta 1, Galleria delle Carrozze, 20125 Milano, Lombardia, IT
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See what reviewers are saying
Very happy with the service received. The car we had was much better than cars we had in the past with other rental companies. They did not try to add layers of fees, surcharges for CarPlay etc. We... See more
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We used Local Auto throughout our Italian vacation, starting in Venice and travelling extensively through Southern Italy, with two vehicle changes along the way. The service was excellent from start t... See more
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The customer service people we dealt with were really helpful and friendly. They explained things clearly and simply. Importantly there wasn’t the usual push to sell more insurance that you get with... See more
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Company details
Written by the company
Presso l'ufficio Locauto Rent di Milano Stazione Centrale potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020420. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio. Disponibile il servizio di noleggio auto elettriche per spostamenti urbani e senza restrizioni di ZTL e di parcheggio.
Contact info
Piazza Duca d'Aosta 1, Galleria delle Carrozze, 20125, Milano, Lombardia, Italy
- +39 0243020420
Unisciti a MyLocauto Friends
4.5
Excellent
4k reviews
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Staff & service was friendly and easy
25 August 2026
Reply from Locauto Group - Milano Stazione Centrale
Dear Alessandro,thank you for taking the time to write this review.
We are thrilled to hear that you enjoyed our service and our nice staff.
We look forward to welcoming you back for a 5-star experience next time.
Elisa
Reply from Locauto Group - Milano Stazione Centrale
Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico
Tiam was so prtfesonal really…
Tiam was so prtfesonal really appreciate it
23 August 2026
Unprompted review
Reply from Locauto Group - Milano Stazione Centrale
Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio
Ease of car availability
16 August 2026
Reply from Locauto Group - Milano Stazione Centrale
Dear Urmas,Thank you for your feedback! We are glad to hear that you found our car availability and booking process easy and convenient.
Providing a quick, smooth, and hassle-free service is always our top priority, and we hope to welcome you back again very soon!
Reply from Locauto Group - Milano Stazione Centrale
Many thanks, see you soon! Erika
Gian Luca was very welcoming and…
Gian Luca was very welcoming and professional! We will definitely rent here again.
23 August 2026
Unprompted review
Reply from Locauto Group - Milano Stazione Centrale
Thank you for taking the time to leave a 5-star review. See you soon, Fausto
Gianluca e Arthur super disponibili
Gianluca e Arthur super disponibili, gentili e professionali. Bravi
23 August 2026
Unprompted review
Reply from Locauto Group - Milano Stazione Centrale
That's great to hear! See you soon, Angelo
The petrol tank wasn’t 100% filled
The petrol tank wasn’t 100% filled, and the guy said us was completely filled. The car hadn’t been cleaned, we found glass bottles in the back, and some areas dirty.
13 August 2026
Unprompted review
Reply from Locauto Group - Milano Stazione Centrale
Dear David,thank you for taking the time to share your feedback.
We would like to remind you that we always offer a joint check-out with our staff to review the vehicle together, including checking for any damages and verifying the fuel level. Please note that our fuel level evaluation is based on the illuminated notches or the needle on the dashboard display.
Regarding the cleanliness of the vehicle, this certainly does not reflect our standards. We are sharing your feedback directly with our local team to ensure our cleaning procedures are strictly enforced moving forward.
We apologize for these inconveniences and sincerely hope to have the opportunity to welcome you again for a much better experience.
Elisa
I strongly advise avoiding Locauto
I strongly advise avoiding Locauto, especially their Milano Centrale branch. I had a terrible experience involving a security issue, a fraudulent charge, and an incredibly frustrating customer service loop that has completely ignored me for over a week.
1. Unsafe Environment / Theft
While I was standing at the counter in their closed office, my wallet was stolen right out of my backpack. I was handing my driver's license to the representative, and a man standing next to me used a white t-shirt to conceal his hands and steal my wallet. The most frustrating part? The Locauto representative actually noticed this guy, knew he wasn't a legitimate customer, and still did absolutely nothing to ask him to leave the office. They allow suspicious people to linger right next to paying customers.
2. Fake Fuel Charges & Frustrating Bureaucracy
I returned my rental with a completely full tank, and the drop-off attendant explicitly told me everything was fine. Despite this, I was charged an extra €53.73 for fuel. When I saw the charge, I immediately went to a Locauto representative at the airport. She actually agreed with me and admitted it was an error, but then said she was completely powerless to fix it on the spot. She told me I had to deal with their online customer service to get my money back, which was incredibly annoying.
3. Ignored by Customer Service
To make matters worse, it has been over a week since I emailed their online customer service team with my rental agreement as instructed. I have been completely ghosted. No refund, no apology, no reply.
Do yourself a favor and rent from a more reputable company that actually protects its customers and honors its pricing.
3 August 2026
Unprompted review
Reply from Locauto Group - Milano Stazione Centrale
Thank you Shoval for reaching out again. As mentioned in our previous reply, our Customer Service team is already looking into your case and will update you as soon as possible. We truly appreciate your patience, as we are currently experiencing high volumes of requests during this peak season.
We are also deeply sorry to hear that you were the victim of a pickpocket at Milan Central Station. While tourists are often advised to remain vigilant in busy transit hubs, our staff unfortunately had no way of identifying the individual as a thief or anticipating their actions at the time. Thank you again for your understanding while our team works to get back to you.
Anna
Reply from Locauto Group - Milano Stazione Centrale
Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia
We should have read the google reviews
In sum, we should have read the google reviews. We came across all the same issues that the other customers faced.It was almost impossible to rent the car since they requested a credit card with driver's name, which was not possible since nowadays most card do not have names or numbers at the back. We almost lost $500 because of that, we even tried to get a refund but the staff was making it so difficult for us to cancel the reservation or request a refund. After a couple of hours we were able to rent a car, however I would not recommend this rental option. There was nothing wrong with the cars, but it seems like they are trying to scam people into booking online and then presenting multiple "issues" at the front desk for pick up.
5 July 2026
Reply from Locauto Group - Milano Stazione Centrale
Dear Alejandra,
Thank you for taking the time to share your feedback. We are sorry to hear about the difficulties you encountered during your pickup experience.
We would like to clarify that, as outlined in our terms and conditions, a physical credit or debit card registered in the main driver's name, featuring embossed or printed numbers and the cardholder's name, is strictly required to rent a vehicle. Additionally, full details regarding our refund policies in the event of a non-pickup or cancellation are clearly available on our website (https://portale.locautorent.com/doc/Booking-terms-and-conditions-car.pdf?_gl=1*jhdlwy*_gcl_au*MTc0NDQwMjg2Ny4xNzgyODk1ODIwLjQ2NjY2NzgxLjE3ODczMDY1NDYuMTc4NzMwNjU2OS4xNjA5NDQ1ODI5LjE3ODcyOTU3MDguMTc4NzMwNjU2OQ..*FPAU*MTc0NDQwMjg2Ny4xNzgyODk1ODIw)
While we regret the frustration caused, we are glad that the situation was ultimately resolved and that you were able to receive your vehicle. We hope to have another opportunity to provide you with a smoother experience in the future.
Elisa
Really easy and quick process to rent a…
Really easy and quick process to rent a car considering I did not have a reservation. Good quality cars and reasonable prices. Customer service personnel at Milan Central Station and at Malpensa airport Italy was really receptive and helpful.
20 August 2026
Reply from Locauto Group - Milano Stazione Centrale
Thank you so much for your positive feedback and for taking the time to post this review. Gaia
The price was very high
The price was very high, it was like taking advantage of getting the last car available.
the two persons at the reception desk in the station were rude and not proffessional.
they were not helpfull at all, and when you ask about anything they tell you you should send an email
20 August 2026
Reply from Locauto Group - Milano Stazione Centrale
Dear Alaa Jalal Salem,Thank you for sharing your feedback with us.
We are truly sorry to hear that you felt dissatisfied with your rental experience and the interactions at our desk.
We would like to clarify that our pricing is strictly based on a dynamic rates model—driven by live market conditions, seasonality, and fleet availability—and never aimed at taking advantage of our customers. However, we are deeply concerned to hear about the attitude of our staff, as courtesy and professionalism are top priorities for us. We will certainly review this internally with the station management.
Regarding post-rental inquiries, while our desk staff handles immediate handovers, our dedicated Customer Service team is indeed the best-equipped department to investigate account details, process requests, and assist with post-rental questions.
We hope to have the chance to welcome you back for a much better experience in the future.
Elisa
Gianluca was the best
Gianluca was the best! Very nice and gave the best service. He was very patient, but gave us our car super quickly! Excellent!
19 August 2026
Unprompted review
Reply from Locauto Group - Milano Stazione Centrale
Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio
Simple and clear process
Simple and clear booking process. Incredibly easy pickup and drop off. Very little fuss, and helpful staff.
10 August 2026
Reply from Locauto Group - Milano Stazione Centrale
Thank you for taking the time to leave a 5-star review. See you soon, Fausto
Very good thank you
17 August 2026
Reply from Locauto Group - Milano Stazione Centrale
That's great to hear! See you soon, Angelo
Dear Locauto Customer Service,
Dear Locauto Customer Service,
I am writing regarding a car rental booked with Locauto.
We picked up the car at your Milan Central Station office. At the time of pick-up, we paid the required rental charges, and we also separately paid the fee for returning the vehicle at Bergamo Airport.
However, when we returned the car at Bergamo Airport on August 16, 2026, a Locauto employee requested an additional €170, explaining that this charge was required specifically because the vehicle was being returned at the airport.
We do not understand this additional charge, as we had already paid separately for the one-way/airport drop-off when we picked up the vehicle in Milan.
According to the final rental statement we received, there is already a “One Way Fee” of €73.20 plus €10.98 in VAT, and we would therefore like to understand why we were asked to pay an additional €170 at the time of returning the vehicle.
Could you please review our rental agreement and payment records and clarify:
1. What exactly the additional €170 charge was for;
2. Why this amount was requested at Bergamo Airport despite the drop-off fee already having been paid;
3. Whether this charge was correctly applied according to our rental agreement.
If the €170 was charged incorrectly or duplicated a fee that we had already paid, we kindly request that the amount be refunded to our original payment method.
I have attached the final rental statement for your reference.
I look forward to your explanation and resolution of this matter.
Kind regards,
AIVAZIAN ADON
17 August 2026
Reply from Locauto Group - Milano Stazione Centrale
Dear Adon, thank you for choosing Locauto and sharing your feedback regarding your rentals in Milan and Bergamo. We have thoroughly reviewed your contract and currently do not see a record of the €170 charge you referenced. We are looking into this further, but please rest assured that the amount you were charged in Milan represents your final and total bill.
If you need further support you can get in touch with our Customer Service at the link https://portale.locautorent.com/websitecs/cs-home.aspx.
Sara
Reply from Locauto Group - Milano Stazione Centrale
Thank you Malik for choosing Locauto and for taking the time to share your feedback.
Our records indicate that our team at Milan Central Station assisted you with a walk-in rental without an advance booking. Please note that during our peak season, last-minute vehicle availability is extremely limited, which unfortunately results in higher daily rates. However, our staff did their utmost to provide you with the most competitive quote available at that time, which conveniently included our don't worry coverage for your peace of mind.
Sara
Great experience
Great experience, very seamless, with friendly staff who speaks English. I recommend it !
15 August 2026
Unprompted review
Reply from Locauto Group - Milano Stazione Centrale
Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo
Great rental car
We booked the car at the Last Minute at Milano Central station. Everything went really quick and well. The car was in good condition and the the return process was also easy. A plus was also that it’s possible to book with a Visa debit card. Would book again!
15 August 2026
Reply from Locauto Group - Milano Stazione Centrale
Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo
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