We had a seamless experience. No issues at the pickup and no waiting line for us at the hour we arrived in Rome (mid-morning). The car was modern and of better quality than other experiences we had... See more
Company replied
Location
Switch locationPiazza Duca d'Aosta 1, Galleria delle Carrozze, 20125 Milano, Lombardia, IT
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See what reviewers are saying
Very happy with the service received. The car we had was much better than cars we had in the past with other rental companies. They did not try to add layers of fees, surcharges for CarPlay etc. We... See more
Company replied
We used Local Auto throughout our Italian vacation, starting in Venice and travelling extensively through Southern Italy, with two vehicle changes along the way. The service was excellent from start t... See more
Company replied
The customer service people we dealt with were really helpful and friendly. They explained things clearly and simply. Importantly there wasn’t the usual push to sell more insurance that you get with... See more
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Company details
Written by the company
Presso l'ufficio Locauto Rent di Milano Stazione Centrale potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020420. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio. Disponibile il servizio di noleggio auto elettriche per spostamenti urbani e senza restrizioni di ZTL e di parcheggio.
Contact info
Piazza Duca d'Aosta 1, Galleria delle Carrozze, 20125, Milano, Lombardia, Italy
- +39 0243020420
Unisciti a MyLocauto Friends
4.5
Excellent
4k reviews
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Great rental car
We booked the car at the Last Minute at Milano Central station. Everything went really quick and well. The car was in good condition and the the return process was also easy. A plus was also that it’s possible to book with a Visa debit card. Would book again!
15 August 2026
Reply from Locauto Group - Milano Stazione Centrale
Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo
Reply from Locauto Group - Milano Stazione Centrale
Thank you for the great review! Stefania
Reply from Locauto Group - Milano Stazione Centrale
Dear Yazan,thank you for sharing your feedback with us.
We are sorry to hear about your disappointment regarding the backup camera. Please note that specific features and equipment levels are set directly by the manufacturer and can vary between different models in our fleet.
We truly value your comment and will take it into account as we continue to update and improve our fleet. We hope to welcome you back again soon!
Elisa
Reply from Locauto Group - Milano Stazione Centrale
That's great to hear! See you soon, Angelo
Good car rental experience
We rented a car at Centrale train station. The service was friendly. David was very kind helping with directions to the hotel when we brought the car back, and we were happy with our rental car experience.
11 August 2026
Unprompted review
Reply from Locauto Group - Milano Stazione Centrale
Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika
The drop off location hard to find.
The drop off location was difficult to find. The address was clear but on arrival there was no signage or quality instructions.
11 August 2026
Reply from Locauto Group - Milano Stazione Centrale
Dear Richard,thank you for sharing your feedback with us.
We apologize for the issues you experienced during your car return.
We are aware that a lack of signage can create a stressful situation.
Please rest assured that we will share your review with our team to improve the instructions provided at the counter.
We look forward to welcoming you back for a seamless experience.
Elisa
Thank you to David
Thank you to David, he is always nice and trying to make all process easy for check in and out
10 August 2026
Unprompted review
Reply from Locauto Group - Milano Stazione Centrale
We're happy to hear you had a great time in Italy. See you soon, Ginevra
The best service and Nicest clean cars…
The best service and Nicest clean cars at the best price and quality , Viva Italy Thiam is amzing with a Great service In Milano Central!!!
10 August 2026
Unprompted review
Reply from Locauto Group - Milano Stazione Centrale
Many thanks, see you soon! Erika
Locauto positive service and nice cars
Personnel of Locauto are very positive, polite and speak English perfectly! It took me only 5 minutes to receive a quotation from a pretty girl, who instructed me about specific points. After that I received Italian car - Alfa Romeo in a good condition, so it made me even happier.
10 August 2026
Reply from Locauto Group - Milano Stazione Centrale
Thank you for the great review! Stefania
Upselling issue and no customer care at…
Upselling issue and no customer care at the checking in - Our train was cancelled and I called the office. They said it’s no show and gave me different car and charged me additional money which is unfair. We were late only couple of hours and even that was beyond our control. I am ok with a different car but charging extra/upselling to take the advantage is bad thing.
I asked for Patrol car and I was given Diesel car which is again not a good thing. My overall experience was not better than 3 star.
2 August 2026
Reply from Locauto Group - Milano Stazione Centrale
Dear Rizcnd,Thank you for taking the time to share your feedback. We are sincerely sorry to hear about the frustrations you experienced regarding your late arrival, the vehicle assignment, and the overall service at check-in.
We understand how stressful travel delays can be, especially when caused by train cancellations outside of your control. While our late pickup and vehicle category policies are designed to manage fleet availability, we regret that the process was not communicated clearly or handled with the level of care you expected.
Your comments regarding our team's service and the vehicle provided have been shared with our management team for internal review. Feedback like yours is essential in helping us improve our communication and customer care standards.
We appreciate your feedback and hope to have the opportunity to offer you a much smoother experience in the future.
Chiara
Easy and simple rented two different…
Easy and simple rented two different types of Cars. Booked online and then just went and pick them up and had the help of Super proffesionell personal.
2 August 2026
Reply from Locauto Group - Milano Stazione Centrale
Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika
The car worked perfectly
The car worked perfectly. Giancarlo was very friendly and helpful!
We recommend this service.
7 August 2026
Unprompted review
Reply from Locauto Group - Milano Stazione Centrale
Thank you for leaving us a positive review! See you soon, Enrico
Very sweet guy ❤️
7 August 2026
Unprompted review
Reply from Locauto Group - Milano Stazione Centrale
We're happy to hear you had a great time in Italy. See you soon, Ginevra
Pick up wait time two hours.
My scheduled pickup time was 1:00 PM, but I was told there were no cars available and asked to wait two hours.
When I returned to pick up the vehicle after two hours, the desk staff processed the paperwork without even offering an apology.
They claimed they couldn't rent the car to me because my domestic driver's license had been renewed less than a year ago.
I had to urgently contact someone back home to get a photo of my old license to present as proof.
I showed them a rental contract from a trip to Spain in 2025, but they dismissed it because it wasn't from Italy.
The pickup process was truly frustrating; it took me two and a half hours to finally get the car.
28 July 2026
Reply from Locauto Group - Milano Stazione Centrale
Dear Yun,thank you for sharing your experience. We are sincerely sorry for the wait at our counter.
Regarding the documents provided, we understand that this can be a stressful situation. Unfortunately, our staff is required to check all documentation, and for insurance reasons, the driver's license must have been issued at least one year prior to the rental.
We will share your feedback with our team to improve our service.
We hope to welcome you back for a much better experience next time.
Elisa
Always a great experience with…
Always a great experience with enterprise. Adama was very kind at the returns area and made sure everything was handled quickly.
6 August 2026
Unprompted review
Reply from Locauto Group - Milano Stazione Centrale
We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo
Reply from Locauto Group - Milano Stazione Centrale
Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika
Reply from Locauto Group - Milano Stazione Centrale
Dear Alon,thank you for sharing your experience.
We apologize for the issues with our parking logistics. Unfortunately, locations close to the city center or train station suffer from a lack of space; for that reason, our parking lots are not very close to the office. Thank you for your patience, and we hope to welcome you back for a smoother experience next time!
Elisa
Reply from Locauto Group - Milano Stazione Centrale
Hello, so glad you enjoyed the trip with us, Fabio
Reply from Locauto Group - Milano Stazione Centrale
Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo
Reply from Locauto Group - Milano Stazione Centrale
Dear Aleksandar,thank you for your review.
We are glad that you enjoyed our nice staff.
We hope to welcome you back in the future for an evenbetter experience.
Chiara
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