We had a seamless experience. No issues at the pickup and no waiting line for us at the hour we arrived in Rome (mid-morning). The car was modern and of better quality than other experiences we had... See more
Company replied

Piazza Duca d'Aosta 1, Galleria delle Carrozze, 20125 Milano, Lombardia, IT
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We had a seamless experience. No issues at the pickup and no waiting line for us at the hour we arrived in Rome (mid-morning). The car was modern and of better quality than other experiences we had... See more
Company replied
Very happy with the service received. The car we had was much better than cars we had in the past with other rental companies. They did not try to add layers of fees, surcharges for CarPlay etc. We... See more
Company replied
We used Local Auto throughout our Italian vacation, starting in Venice and travelling extensively through Southern Italy, with two vehicle changes along the way. The service was excellent from start t... See more
Company replied
The customer service people we dealt with were really helpful and friendly. They explained things clearly and simply. Importantly there wasn’t the usual push to sell more insurance that you get with... See more
Company replied
Presso l'ufficio Locauto Rent di Milano Stazione Centrale potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020420. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio. Disponibile il servizio di noleggio auto elettriche per spostamenti urbani e senza restrizioni di ZTL e di parcheggio.
Piazza Duca d'Aosta 1, Galleria delle Carrozze, 20125, Milano, Lombardia, Italy

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Great service at receiving and returning the car. Expensive.

Reply from Locauto Group - Milano Stazione Centrale
Tiam assisted me and all was smooth thanks!! Great rental in Italy will recommend you.

Reply from Locauto Group - Milano Stazione Centrale

Reply from Locauto Group - Milano Stazione Centrale
Gianluca and Artur. Great chaps helped us out greatly during our process. Super professional guys thank you.

Reply from Locauto Group - Milano Stazione Centrale
Really good experience overall. They are very helpful and process was really smooth.

Reply from Locauto Group - Milano Stazione Centrale
Had e great experience with arthur at the car return in milano centrale! Very friendly and polite. Grazie

Reply from Locauto Group - Milano Stazione Centrale
David was wonderful to deal with all great thanks

Reply from Locauto Group - Milano Stazione Centrale
The customer service people we dealt with were really helpful and friendly. They explained things clearly and simply. Importantly there wasn’t the usual push to sell more insurance that you get with the other rental companies.
We had chosen the wrong drop-off terminal at the airport and the customer service team picked this up and fixed it, again, no problem. The drop off instructions were great - QR code was a great idea.

Reply from Locauto Group - Milano Stazione Centrale
Easy pick up and return. Good service. Nice and clean car.
Took some time to get the car, but besides that I got nothing to complain about.

Reply from Locauto Group - Milano Stazione Centrale
The people were very proffesional, everything went smooth, no delays. The car was in very good shape.
Overall experience was very good

Reply from Locauto Group - Milano Stazione Centrale
They were easy in delivering the car to me and didnt take much time
The car condition was very good and Gps was working fine
Returning the car was simple ( the return was at the airport may needs to be more clearly marked) but actual return was a smooth procedure
Must understand when booking what insurance covers and what the deductible is

Reply from Locauto Group - Milano Stazione Centrale
Thiam was really helpful and take Time to explain us everything we needed.
Really great experience with Locauto with him.

Reply from Locauto Group - Milano Stazione Centrale
David received my car in milan and he did an awesome job with the checkout process. Everything was very smooth with this company. I would recommend it.

Reply from Locauto Group - Milano Stazione Centrale
After being denied a reserved car in other company for not having a international driver license, I found a helpful person at Locauto desk who provided us with a nice car (Ford Puma) for our 11 days trip. Staff at pick up/return location point very kind and helpful

Reply from Locauto Group - Milano Stazione Centrale
Friendly staff, clear instruction, pick up and drop of were efficient.
Pick up location was a bit far, rest all good.

Reply from Locauto Group - Milano Stazione Centrale

Reply from Locauto Group - Milano Stazione Centrale

Reply from Locauto Group - Milano Stazione Centrale
Excellent service and a great car. Arthur at the Milan station was very friendly and helpful, and he assisted us throughout the process. We really appreciated his excellent service.

Reply from Locauto Group - Milano Stazione Centrale
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